FAQs about myAlpha Wallet

myAlpha Wallet is the new secure and easy way to make contactless payments using Alpha Bank’s Visa & Mastercard cards on Android devices.

Yes, you can download and use myAlpha Wallet application free of charge.

You need a mobile device:
• with Android OS 5 or a newer version, which supports the Tap & Pay menu (Press and Pay)
• with NFC capability
• that is not rooted (either by the factory or the user)
To use myAlpha Wallet you need to download the myAlpha Wallet app and log in using your e-Banking credentials (Username and Password). If you are not an Alpha Bank e-Banking Customer, you can sign up online through the myAlpha Mobile app.

Yes, there is no limit to the number of devices where you wish to download and use the myAlpha Wallet application. All you need to do is set up the application for each device.

For more information on myAlpha Wallet you can visit the relevant page on our website. 

You can view the last payments you have made with myAlpha Wallet on the specific device, at the Payment History section of the application.

All Alpha Bank cards, Visa & Mastercard, debit, credit or prepaid cards, can be added to the myAlpha Wallet application.

Adding a card to myAlpha Wallet is very simple: as soon as you log in with your e-Banking credentials, all your Alpha Bank cards are automatically displayed and can be added. You start by setting the default card for your payments, which you may change anytime, and following that you can add the rest of your cards.  

No, the service is available only for Android devices, which meet specific requirements.

From the card menu, select the relevant icon in order to delete the card you wish. In any case you can add it again.

When you remove a card from your myAlpha Wallet via the call center or via the application, it is automatically removed from the Tap ‘n Pay service and you will not be able to use it for contactless payments with your mobile phone. In any case, you can still make payments with your physical card.

• Unlock your device, hold your mobile phone over the POS terminal and keep it steady until you hear a beep sound, which means your card was successfully read. If you know the exact location of the NFC antenna on your mobile device, hold this particular part of your device over the reader of the POS terminal
• For the result of the payment, please refer to the receipt printed in the terminal

You can make contactless payments at all businesses equipped with POS terminals which support contactless transactions in Greece and abroad.

There is no limit on the amount of contactless payments you can make with myAlpha Wallet. Please note that the only limit that applies here is the limit on your physical card.

Yes, the same card can be activated on more than one device.

Yes, you can make payments with option to pay in interest-free instalments, just like using your Alpha Bank credit card.

The first card you add is also the default card for myAlpha Wallet. You can pay with your default card simply by unlocking your device and approaching it to the POS.

If you wish to pay with another card other than your default card then simply open the application, swipe until you find the card you wish to pay with and approach your device to the POS.  

Yes, you can make contactless payments without an Internet connection. The only prerequisite for using myAlpha Wallet is the activation of NFC.

Yes, the NFC function of your mobile phone should always be activated if you wish to make contactless payments.

You can make contactless payments without a Wi-Fi or mobile data connection.

Although your device will display a success screen after you hold it close to the POS terminal, the payment is being processed and the result will be displayed on the POS terminal screen as well, which will print the receipt.

You can collect Bonus points with your wallet transactions but you cannot redeem them at the Bonus merchants. The Bonus points will be posted to you in about 1-2 working days.

Payments made with myAlpha Wallet are entirely safe, as are payments made using a physical chip card since both are based on the same technology.

"Near field communication" is a short-range wireless technology that ensures the connectivity of the device to the POS terminal. Its operation is based on the contact or approach, at a distance of about four to five centimeters, of the device containing the NFC chip, to another device that includes the appropriate sensor.

You can report the loss or theft of your card(s) either by calling us at +30 210 326 0000 or via e-Banking (myAlpha Web or myAlpha Mobile). Your physical card will be replaced, and we will then update the myAlpha Wallet application so you can make payments again.

In case your mobile phone is lost or stolen, please contact us at +30 210 326 0000.

If you replace your device, you will need to download the myAlpha Wallet application and follow the set-up procedure.

The device must have:

• NFC enabled
• myAlpha Wallet as the default application in its settings

Afterwards, when you hold your mobile phone over the reader of the terminal, keep your phone steady until a beep sound is heard, which means your card was successfully read.

I am encountering problems when using my mobile device for contactless payments. What should I do?

Please check the following:

• Make sure that the terminal supports contactless payments.
• Make sure that you hold your mobile device correctly. Hold your device over the reader of the terminal and keep it steady. Do not remove it from the terminal unless you hear a beep sound which means that your card was successfully read and the screen confirming the successful reading of your card appears on the reader.
• If you know where the NFC antenna of your mobile device is located (usually at the rear of your device), hold your device in such a way that the antenna is in close proximity to the terminal. If you do not know the exact location of the antenna, you may consult the user manual of your device.
• If you are using a case with your mobile device, it is possible that the case obstructs the proper data transmission through the NFC antenna.
• Have you received an alert about an available update for the application? You should keep your application updated with the latest version in order to make contactless payments smoothly.
  

In case you cannot complete a payment, you can select another card and repeat the process. In case you still cannot complete the process, contact us on 210 326 0000.