About myAlpha Wallet in general
Is the use of myAlpha Wallet free of charge?
What are the requirements for using myAlpha Wallet?
• with Android OS 5 or a newer version, which supports the Tap & Pay menu (Press and Pay)
• with NFC capability
• that is not rooted (either by the factory or the user)
To use myAlpha Wallet you need to download the myAlpha Wallet app and log in using your e-Banking credentials (Username and Password). If you are not an Alpha Bank e-Banking Customer, you can sign up online through the myAlpha Mobile app.
Can I have myAlpha Wallet on more than one device?
Where can I find more information about myAlpha Wallet?
Where can I see the recent payments I have made with myAlpha Wallet?
About managing your cards
Can I add any Alpha Bank card to myAlpha Wallet?
How can I add a card to myAlpha Wallet?
I have an iOS mobile device. Can I use myAlpha Wallet?
How can I change the "Default Card" in myAlpha Wallet?
How can I delete one of my cards from myAlpha Wallet?
If I remove a card from myAlpha Wallet, will I be able to use it for contactless payments?
About paying with myAlpha Wallet
How can I make a contactless payment using myAlpha Wallet?
- Unlock your device, hold your mobile phone over the POS terminal and keep it steady until you hear a beep sound, which means your card was successfully read. If you know the exact location of the NFC antenna on your mobile device, hold this particular part of your device over the reader of the POS terminal
- For the result of the payment, please refer to the receipt printed in the terminal
Where can I make contactless payments?
Is there a limit to the number of contactless payments I can make?
Can I activate the same card for payments on more than one device?
Can I apply installments into my payments?
I have registered more than one card in myAlpha Wallet. How do I choose the card I want to pay with?
If you wish to pay with another card other than your default card then simply open the application, swipe until you find the card you wish to pay with and approach your device to the POS.
Can I make contactless payments without an Internet connection?
Do I need to activate the NFC function to make contactless payments?
Do I need an Internet connection to make contactless payments?
How can I know that the payment has been completed?
I have added my Bonus card at myAlpha Wallet. Can I collect and redeem Bonus points with the transactions that I conduct with a wallet?
About your protection
Is it safe to make payments via myAlpha Wallet?
What is NFC?
The physical card for which I activated the wallet card has been lost / stolen / I haven’t received it / has been canceled due to fraud. What should I do?
What should I do in case my mobile phone is lost / stolen?
What happens when I replace my device?
About technical difficulties
I tried to make a payment but when I held my phone over the reader, the message "Unable to communicate with the terminal! Please try again." was displayed. Why?
The device must have:
- NFC enabled
- myAlpha Wallet as the default application in its settings
Afterwards, when you hold your mobile phone over the reader of the terminal, keep your phone steady until a beep sound is heard, which means your card was successfully read.
I am encountering problems when using my mobile device for contactless payments. What should I do?
I am encountering problems when using my mobile device for contactless payments. What should I do?
Please check the following:
- Make sure that the terminal supports contactless payments.
- Make sure that you hold your mobile device correctly. Hold your device over the reader of the terminal and keep it steady. Do not remove it from the terminal unless you hear a beep sound which means that your card was successfully read and the screen confirming the successful reading of your card appears on the reader.
- If you know where the NFC antenna of your mobile device is located (usually at the rear of your device), hold your device in such a way that the antenna is in close proximity to the terminal. If you do not know the exact location of the antenna, you may consult the user manual of your device.
- If you are using a case with your mobile device, it is possible that the case obstructs the proper data transmission through the NFC antenna.
- Have you received an alert about an available update for the application? You should keep your application updated with the latest version in order to make contactless payments smoothly.