FAQs about cards and personal belongings

1. Cancel your card.
2. Call your mobile service provider if your SIM card has also been stolen.
3. Report the incident to the police within 48 hours.
4. File a claim with Generali by calling on 801111222333 (from a landline in Greece) or on +302107268000.

• Call Generali customer service on 801111222333 (from a landline in Greece) or +302107268000.
• Send an email to customerservice@generali.gr.
• Visit an Alpha Bank branch.

1. Go to the Generali website.
2. Chat with the Generali digital assistant using the button at the lower right corner of the screen.

You can chat with the Generali digital assistant 24/7, wherever you are.

No. When you apply, if you already hold an insurance policy or have applied for insurance for the same risk at another insurance company, you must notify us, so that one of the policies is cancelled.

No, you must live permanently in Greece.

Contact the tech support provider over the phone on +30 210 444 7860 (24/7).

You must contact them and make a claim no later than 24 hours from the time you realise that the damage has occurred.