Branch Network

About cards and personal belongings

I have taken out an Alpha feel safe insurance plan. What should I do if I have my card or another item stolen, or if I am robbed at an ΑΤΜ?

  1. Cancel your card.
  2. Call your mobile service provider if your SIM card has also been stolen.
  3. Report the incident to the police within 48 hours.
  4. File a claim with Generali by calling on 801111222333 (from a landline in Greece) or on +302107268000.

How can I cancel the Alpha feel safe insurance plan?

  • Call Generali customer service on 801111222333 (from a landline in Greece) or +302107268000.
  • Send an email to
  • Visit an Alpha Bank branch.

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