FAQs about e-Banking Sign-up and Online Products

If you bank with us and meet all the conditions for signing up to e-Banking, you can get your credentials online:

• From your mobile — Download and install the myAlpha Mobile app on your smartphone and follow the steps.
• From your computer — Go to the e-Banking home page and follow the steps.
  

Alternatively, book an appointment at one of the Alpha Bank branches. When you sign up at a branch, there is a one-off fee of €8.

You must have:

• An active Alpha Bank credit or debit card. 

• An email address. 
• Your mobile number registered with Alpha Bank.
  

Find out how to sign up to e-Banking.

Any browser:

• Google Chrome – version 94 or later
  
• Mozilla Firefox – version 93 or later
  
• Safari – version 14 or later
  
• Opera – version 80 or later
  
• Microsoft Edge – version 94 or later
  

If you are using an older browser version, make sure you download the latest one.

You must have a smartphone with operating system:

• iOS 12+
  
• Android 8+
  

If you have an older operating system installed on your device, the myAlpha Mobile app will run, but you won’t be able to download the latest versions of the app. As a result, you won’t be able to use the latest updates and improved capabilities of myAlpha Mobile. 

The myAlpha Mobile app is not available for rooted devices.

There is no cost if you sign up online by 31.12.2025.

However, signing up at any Alpha Bank branch incurs a fee of €8. This is a one-off fee.

Yes, at any time.

• Call myAlpha Phone on +302103260000 (daily from 08:00 to 22:30).
• Visit any Alpha Bank branch.

There are 2 different types of credentials:

Username

This is the Username you need to sign in:

• If you sign up online, you create it yourself.
• If you sign up at a branch, you provide one for you. However, you can change your Username through myAlpha Web or myAlpha Mobile: Settings > Security settings > Change Username.

In both cases, the 15-digit Username created for each user remains valid. You can find it in the Profile section on myAlpha Web or myAlpha Mobile.

If you have forgotten your Username, you can easily recover it.

Password

This is the Password you need to sign in:

• If you sign up online, you create it yourself.
• If your sign up at a branch, you will receive an email containing a series of numbers, and a separate SMS informing you which places in the series correspond to your Password digits. You need to combine the information from the 2 messages to create the Password. In this case, you will need to change it as soon as you log in for the first time.

If you forget your Password, you can easily recover it.