To check your connected devices:
- From myAlpha Web – Choose: Settings > Security settings > Manage your connected devices.
- From myAlpha Mobile – Tap on the main menu on the top left and choose: Settings > Security settings > Connected devices.
Connected device with activated Push Notifications
You can see the device type, the date when it was paired for the first time, the bell icon and the rubbish bin. If you choose the rubbish bin, you can remove your device.
Connected device with no activated Push Notifications
You can see the device type, the date when it was paired for the first time, the bell icon, but with a strikethrough, and the rubbish bin. If you choose the rubbish bin, you can remove your device.
Processing
If “Processing” appears under the device details, the pairing of your device to your e-Banking is being processed.
Once the required secure 24-hour window has elapsed, the pairing is complete and you can approve transactions with your biometrics through myAlpha Mobile.
Connection pending
If “Connection pending” appears under the device details, the secure 24-hour window has elapsed and you can log into myAlpha Mobile to finalise the device pairing.