What credentials do I need for e-Banking?
There are 2 different types of credentials:
Username
This is the Username you need to sign in:
- If you sign up online, you create it yourself.
- If you sign up at a branch, you provide one for you. However, you can change your Username through myAlpha Web or myAlpha Mobile: Settings > Security settings > Change Username.
In both cases, the 15-digit Username created for each user remains valid. You can find it in the Profile section on myAlpha Web or myAlpha Mobile.
If you have forgotten your Username, you can easily recover it.
Password
This is the Password you need to sign in:
- If you sign up online, you create it yourself.
- If your sign up at a branch, you will receive an email containing a series of numbers, and a separate SMS informing you which places in the series correspond to your Password digits. You need to combine the information from the 2 messages to create the Password. In this case, you will need to change it as soon as you log in for the first time.
If you forget your Password, you can easily recover it.