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Card transaction dispute
Dispute a transaction
How to apply for a transaction dispute
1. Download the application
2. Fill in the application form
Fill in your card number, personal details and the details of the transaction you want to dispute. You may dispute more than 1 transactions.
Place an X in the relevant box to state the reason you are disputing the transaction. In the same spot you can see whether you need to send any supporting documents along with the application form.
If your card has been lost or stolen, or you do not recognise the transaction, you must first cancel your card.
3. Sign and send the form
Fill in the date and sign the application form.
Scan or take a photo of the completed form and email it along with the necessary supporting documents to disputes-bo@alpha.gr.
Any questions?
Find the answers you need for emergencies.
Can I temporarily block/lock my card?
Yes, as long as you have e-Banking credentials.
From your computer through myAlpha Web:
- On the home screen (Overview), find the card you need blocked.
- Click on the 3 dots on the right of the card and select “Block/Unblock card”.
- Select the “Block” option under “Block card”.
From your mobile phone through myAlpha Mobile:
- On the home screen, scroll down to the Cards section and tap on the card you need blocked.
- Tap on “Settings”.
- Select the “Lock card” option.
The ATM captured my card. What should I do?
Alternatively, you can report a lost card and ask for a replacement through myAlpha Web, myAlpha Mobile, or by calling us on +302103260000 24/7.
If this happened at an Alpha Bank ΑΤΜ that is not located at an Alpha Bank branch: Report a lost card and ask for a replacement through myAlpha Web, myAlpha Mobile, or by calling us on +302103260000 24/7.
My card has been lost/stolen. What should I do?
Cancel your card and apply for a new one. If you are not sure whether your card has actually been lost, you can temporarily block your card.
You can cancel your card:
From your computer through myAlpha Web
- Find your card on the home screen (Overview).
- Click on the 3 dots on the right of the card and choose “Lost/Stolen/Damages card”.
- Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
- Choose an address for the new card to be sent to.
- Find out how you will receive your PIN.
- Click on “Send”.
From your mobile phone through myAlpha Mobile
- On the home screen, scroll down to the Cards section and tap on the card you need blocked.
- Tap on “Settings”.
- Tap on Stolen/Lost card”.
- Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
- Choose an address for the new card to be sent to.
- Find out how you will receive your PIN.
- Tap on “Next”.
Your card is cancelled automatically.
If you do not have e-Banking credentials, call us on +302103260000.
For your own protection, review the transactions on your card. If there is a transaction you cannot identify, you can dispute the transaction online, by calling us on +302103260000, or at any Alpha Bank branch.
To stay on top of your card transactions, you can activate Alpha alerts.