To submit a Card Transaction Dispute Form, please follow the steps below:
- Download the application in pdf or word form.
- Fill in the application form, following the instructions below:
-Fill in the card account number with which the disputed transaction was completed.
-Fill in your full name and your contact details.
-Fill in the details of the disputed transaction. In case there is not enough space on the form to declare the disputed transactions, please attach relevant list.
-Select a type of dispute, attaching the required supporting documents.
-In case you select category 1, you must be aware that a prerequisite for the processing of your dispute, is the cancellation of your card.
-Fill in the dispute submission date and sign the form.
- Send the form to firstname.lastname@example.org, attaching the required supporting documents.
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