Branch Network

Book your appointment

On the day and time it suits you
Schedule your appointment at any branch on the day and time that’s best for you.
With your e-Banking credentials
Book your appointment from your mobile or your computer, if you have e-Banking credentials.
Or even without e-Banking credentials
If you don’t have e-Banking credentials, you can schedule your appointment through alpha.gr.

Why book an appointment online

  • If you book an appointment, you may come to the branch on the date and time you prefer, from 08:00 to 14:00.

  • You can carry out transactions at a cashier (deposits, withdrawals, payments, money transfers) from 08:00 to 11:00 without an appointment.

  • If you haven’t scheduled an appointment, you may come to a branch only from 08:00 to 11:00 and get served depending on availability.

  • You can use the APS inside the branch from 08:00 to 14:00 without an appointment. ATMs are available 24/7.

Smiling woman talking Smiling woman talking
Smiling woman talking
  • You save yourself the hassle of having to wait to get served at a branch.

  • We serve you better, since you tell us the reason for the appointment. This way we know exactly what you need.

Man smiling with laptop Man smiling with laptop
Man smiling with laptop
  • Choose whether you want an appointment at a branch, through video call or over the phone.

  • If you book a video call appointment through alpha.gr, you can only receive information about your request.

  • If you book a phone appointment, you can only receive information about your request.

  • If you book a video call appointment through e-Banking, you have more options available for additional services.

Hands typing on laptop Hands typing on laptop
Hands typing on laptop
  • If you book an appointment through e-Banking, you may change the day, time, reason, branch and the way we meet.

  • We inform you in advance by email of any documents you may need to bring along.

  • If you book an appointment through alpha.gr and cannot make it, you can cancel it on the spot and reschedule it.

  • You get a reminder email 1 day before your appointment, but also if you cancel it.

How to book an appointment through e-Banking

In 4 steps from your mobile with myAlpha Mobile or your computer with myAlpha Web.
Step one
Step two
Step three
Step four

1. Log into e-Banking

Log in using your e-Banking credentials.

On myAlpha Mobile – On the overview screen, tap on the 3 vertical lines on the top left. On the main menu, tap on My appointments > New appointment.

On myAlpha Web – On the overview screen, click on “New appointment” from the menu on the right.

Step one

2. View what you can do online

Have a look at the list of tasks you can do online, without an appointment.

If the reason for which you want to book an appointment is not among these tasks, choose “Book appointment”.

Step two

3. Choose how to meet us and the reason

On the screen that appears, choose “Book appointment” and then choose:

  • Category and the exact reason for your appointment (up to 3 reasons)
  • How to meet us (video call, phone call, visiting a branch)
Step three

4. Choose day and time

Choose the day and time it suits you, depending on the availability of the branch you choose.

Click on the arrow if you want to choose a different branch from the default one.

Choose “Confirm appointment”.

You also get an email with all the appointment details. In addition, you get a list of all the supporting documents you may need, depending on the reason for the appointment.

Step four

How to book an appointment without credentials

In 4 steps through alpha.gr, if you don’t already bank with us or you don’t have e-Banking credentials, provided you do have an email.
Step one
Step two
Step three
Step four

1. Fill in your details

Go to myAlpha Rendez-vous and choose what best describes you:

  • Individual
  • Sole proprietorship / Freelance professional
  • Business

Fill in your tax number, mobile number and email. In case of businesses, fill in both your personal tax number and the business tax number.

To proceed, enter the confirmation code sent to your mobile. The code remains active for 10 minutes.

Step one

2. Choose the reason for the appointment

To best serve you, you need to choose:

  • Appointment category from the menu on the left (e.g. accounts, cards, loans)
  • Reason for the appointment from the menu on the right

You may choose up to 3 reasons in total, from any category.

Step two

3. Choose how, where and when

Choose whether you wish to book an appointment:

  • At one of our branches
  • Through video call
  • Over the phone

If you already bank with us, the Alpha Bank branch that serves you appears as the default branch.

Alternatively, choose “See all the branches” to locate another branch on the map.

Choose the day and time for your appointment, depending on availability, and then click on “Confirm”.

Step three

4. View the details and supporting documents

View your appointment details.

You also get an email with all the appointment details. In addition, you get a list of all the supporting documents you may need, depending on the reason for the appointment.

If you want to cancel your appointment, follow the link you receive in the email.

Step four

No e-Banking?

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get e-Banking credentials online.

Any questions?

Find the answers you need for myAlpha Rendez-vous.

Do my details at Alpha Bank need to be up-to-date so I can book an appointment?

No. However, your details need to be up-to-date for many of the banking tasks for which you book an appointment.

We suggest that you update your details online before your appointment.

I’ve chosen an appointment through video call. What should I do?

On the day and time of your appointment log into myAlpha Web. On the overview screen, click on “All appointments” under the “My appointments” section. On your appointment tab, click on “Log into the appointment” to start the video call.

If you don’t have e-Banking credentials, booked your appointment by filling in the online form on alpha.gr and want to start your video call using your mobile or tablet, you need to download MS Teams on your device. If you are using a computer, click on the appointment link to start a video call on Teams.

Can I book an appointment with a specific representative?

No. The app recommends the most suitable representative for you.

Book your appointment online now

Schedule online your appointment at a branch, through video call or over the phone.
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