Log in using your e-Banking credentials.
On myAlpha Mobile – On the overview screen, tap on the 3 vertical lines on the top left. On the main menu, tap on My appointments > New appointment.
On myAlpha Web – On the overview screen, click on “New appointment” from the menu on the right.
Have a look at the list of tasks you can do online, without an appointment.
If the reason for which you want to book an appointment is not among these tasks, choose “Book appointment”.
On the screen that appears, choose “Book appointment” and then choose:
Choose the day and time it suits you, depending on the availability of the branch you choose.
Click on the arrow if you want to choose a different branch from the default one.
Choose “Confirm appointment”.
You also get an email with all the appointment details. In addition, you get a list of all the supporting documents you may need, depending on the reason for the appointment.
Go to myAlpha Rendez-vous and choose what best describes you:
Fill in your tax number, mobile number and email. In case of businesses, fill in both your personal tax number and the business tax number.
To proceed, enter the confirmation code sent to your mobile. The code remains active for 10 minutes.
To best serve you, you need to choose:
You may choose up to 3 reasons in total, from any category.
Choose whether you wish to book an appointment:
If you already bank with us, the Alpha Bank branch that serves you appears as the default branch.
Alternatively, choose “See all the branches” to locate another branch on the map.
Choose the day and time for your appointment, depending on availability, and then click on “Confirm”.
View your appointment details.
You also get an email with all the appointment details. In addition, you get a list of all the supporting documents you may need, depending on the reason for the appointment.
If you want to cancel your appointment, follow the link you receive in the email.
From your computer or mobile
If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.
Online, without visiting a branch
Open your first account with Alpha Bank and get e-Banking credentials online.
Find the answers you need for myAlpha Rendez-vous.
On the day and time of your appointment log into myAlpha Web. On the overview screen, click on “All appointments” under the “My appointments” section. On your appointment tab, click on “Log into the appointment” to start the video call.
If you don’t have e-Banking credentials, booked your appointment by filling in the online form on alpha.gr and want to start your video call using your mobile or tablet, you need to download MS Teams on your device. If you are using a computer, click on the appointment link to start a video call on Teams.
