BACK
Phone banking
Transactions over the phone
What you can do through phone banking
For activity in your accounts, cards and loans
Get updated on:
- Balance and activity in your accounts, in euro or foreign currency
- Transfers in euro or foreign currency to your Alpha Bank accounts
- Balance and activity in your Alpha Bank cards
- Balance and activity in the Alpha Epilogi and Alpha 700 loans
- Cheque books and status of your cheques
Find out in detail what information you can request through myAlpha Phone.
To other accounts
Transfer money, immediately or at a later date:
- Between Alpha Bank accounts, held by you or anyone else
- To accounts in euro held at other banks in Greece and abroad
- By standing order, for a fixed amount in euro, to Alpha Bank accounts
Find out in detail what money transfers you can carry out through myAlpha Phone.
To the State, banks or companies
Pay dues on a specific date for:
- The State and social insurance funds
- Credit cards, issued by Alpha Bank or other banks in Greece (diastransfer), held by you or anyone else
- Personal loans
- Landline or mobile phone bill
- Insurance and other companies
You may also load your prepaid card.
Find out in detail what payments you can make through myAlpha Phone.
Applications over the phone
Through myAlpha Phone you can apply for:
- Alpha Smart Save account
- Alpha online term deposit and Alpha online term deposit with Bonus
- Debit cards
- Prepaid cards
- Cheque book
Find out in detail what products you can get through myAlpha Phone.
e-Banking, products, services
You may:
- Add or remove products from your profile
- Activate and manage your cards
- Activate Alpha alerts, Alpha e-statements and push notifications
Find out in detail what else you can do through myAlpha Phone.
How to use phone banking
What you’ll need
- Your e-Banking username (15-digit code or alias username) – If you signed up to e-Banking at a branch, you got a card with your credentials, including your username. If you’ve lost this card, you may ask for it again.
- Your e-Banking password – We ask for part of the digits/symbols. We will never ask you to reveal your entire password.
Contacting a representative
Call on +30 210 326 0000, daily, 08:00-22:30.
Tell our representative:
- Your e-Banking username
- 2 of the first 6 digits of your password
Then tell us the reason you are calling.
No e-Banking?
Get credentials
From your computer or mobile
If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.
Start banking with us
Online, without visiting a branch
Open your first account with Alpha Bank and get e-Banking credentials online.
Staying secure
How we protect you
How to protect yourself
What you must look out for
Frequent questions
Can I change my e-Banking Username and/or Password?
Yes:
- On your computer, through myAlpha Web: Settings > Security settings > Change credentials.
- On your mobile phone, through myAlpha Mobile: Profile > Security settings > Change Username or Change Password.
You can only change the alias Username you have created yourself. Your original 15-digit Username we originally provide you with is still valid and cannot be changed.
For more secure transactions, we ask you to change your Password every 6 months. However, we recommend that you change it even more often than that.
I have forgotten my Username. What should I do?
You can recover your Username online, as long as you have an Alpha Bank credit, debit or prepaid card and you have registered your mobile phone number and your email address with Alpha Bank.
Alternatively, you can call us on +30210326000 and we will provide it for you.
I have forgotten/blocked my Password. What should I do?
You can recover your Password online, as long as you have registered your email address and mobile phone number with Alpha Bank. To recover your Password online, you will need your Username, i.e., either your 15-digit Username we originally provide you with or the alias you created yourself.
If you cannot remember your Username, you can easily recover it online or by calling us on +302103260000.