Branch Network

Mobile app

Download the myAlpha Mobile app, log in with your e-Banking credentials and carry out transactions from your mobile.

Your bank on your mobile

Complete control
Get an overview of all your products at Alpha Bank and other banks you bank with at a glance.
Transactions on the spot
Pay accounts, loans and card, and transfer up to €500/day to your contacts free of charge with IRIS payments.
Online products
Get cards, payroll or other accounts, personal loans and transaction packages, and give pocket money to your kids.

What you can do with the mobile app

Manage your banking products from your mobile screen and carry out secure transactions.

For new cards

Activate your card in 3 steps and add it to your digital wallet.

 
Tip: You don’t need to wait to get the new card by post to use it. You can activate it from myAlpha Mobile and start shopping and paying using your digital wallet on your mobile.  

For cards you already hold

Keep track of your card balances, Bonus points, if you hold a Bonus card, and activity/transfer log. Moreover:

  • Load your prepaid cards.
  • Transfer Bonus points from 1 of your Bonus cards to another.
 
Tip: If you’ve forgotten your card PIN, you don’t need to contact us. Simply request to have your PIN resent through myAlpha Mobile.

Send money anywhere

In just a few steps, you may transfer money:

  • Between your own Alpha Bank accounts or to another holder’s Alpha Bank account.
  • To another bank in Greece or abroad immediately or at a future date.
 
Tip: Did you send money to someone and they never received it? Look through your transaction history to locate the transfer.                                                                  

You may also pay:

  • Card bills issued by Alpha Bank and other banks
  • Loans instalments, you own or someone else’s, at Alpha Bank
  • Bills issued by companies and organisations
  • Donations to charities

Up to €500 to your mobile contacts

With IRIS payments you can send money to your friends as easily as sending a text message.

Send up to €500 a day, free of charge, to any of your mobile contacts, provided you have both activated the service. You may also use IRIS to pay professionals, businesses and e-shop., as long as they have also activated it.

Activate IRIS payments in 4 steps through myAlpha Mobile app.

Payments with QR scanning

You may pay professionals, businesses, e-shops and your bills by scanning the QR code.

Find out how to pay with IRIS QR scanning from your mobile.

Stolen or lost card

If your card has been lost or stolen, report it in a flash from your mobile, without having to call us. Your card is cancelled immediately. If you want, you can ask to have it reissued at the same time.

 
Tip: If you’re 100% sure that you’ve lost your card, you can block it temporarily, until you find it, for transactions at ATMs, POS devices or online, or for all three. 

Transaction limits in debit cards

Change the transaction and withdrawal limit on your debit card, depending on your needs.

Activate push notifications

Activate push notifications, if they’re not already activated, to approve in a flash from your mobile transactions you carry out through myAlpha Web or payments you make using your Alpha Bank cards online.

How to manage your e-Banking from your mobile

Recover your credentials if you’ve forgotten them, tailor your e-Banking to your preferences and update your details.
  • Recover your username online, as long as you hold an active Alpha Bank card and have registered your mobile number and email with us.

  • Recover your password online, as long as you remember your username and have registered your email and mobile number with us.

  • You may change your e-Banking username and password before they expire, using ones you have less trouble remembering.

  • Unlock your e-Banking online in a flash, in case you locked it.

  • Activate biometrics and push notifications.

  • Save transactions your carry out regularly, so you won’t have to repeat the process each time.

  • Change your mobile number or email on the spot: Profile > Personal info.

  • Update your details through eGov-KYC or through alpha.gr by online document upload, any time you like.

How to log into the mobile app for the 1st time

With your e-Banking credentials and provided you have a smartphone.

Download the app

Download myAlpha Mobile on your mobile from:

  • Google Play for Android devices
  • App Store for iPhone
  • App Gallery for Huawei

Install the app on your mobile and choose “Login with credentials”.

Enter your e-Banking credentials (username and password) to log in.

If you don’t bank with us, you can choose “Register” to open your first account online and get a debit card and e-Banking credentials on the spot.

 

Follow the steps

  1. Enter the 6-digit confirmation code you received.
  2. Tap on “Next” to start your device identification.
  3. To register your device, enter the 6-digit confirmation code you received.
  4. Set a 4-digit PIN for quick app login.
  5. Re-enter your 4-digit PIN for confirmation.
  6. You can also activate Touch ID or Face ID if you want.
  7. Choose “Activate” to start receiving push notifications to approve transactions.

No e-Banking?

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get e-Banking credentials online.

Staying secure

We adopt all the necessary measures for you to carry out transaction securely through myAlpha Mobile.

How we protect you

The security of your transactions is our priority. Find out how we safeguard your transactions.

How to protect yourself

We have put together tips and instructions that will help you carry out your transactions more securely.

What you must look out for

Have a look at the most common scamming methods, so that you can remain vigilant and know what you must look out for.

Need help?

Watch a video with detailed instructions on how to carry out daily banking transactions from your mobile.
For all your dues How can I make payments from my mobile?
On the go How can I transfer money and make IRIS payments from my mobile?
Through eGov-KYC How can I update my details from my mobile?

Any questions?

Find answers to all your questions about myAlpha Mobile.

I want to download and use the myAlpha Mobile app. What are the system requirements for my device?

You must have a smartphone with operating system:

  • iOS 13+
  • Android 8+

If you have an older operating system installed on your device, the myAlpha Mobile app will run, but you won’t be able to download the latest versions of the app. As a result, you won’t be able to use the latest updates and improved capabilities of myAlpha Mobile. 

The myAlpha Mobile app is not available for rooted devices.

I already have myAlpha Web credentials. Does this mean I can also use myAlpha Mobile?

Yes. Your existing e-Banking credentials are also valid for myAlpha Mobile.

  1. Download and install myAlpha Mobile on your mobile phone:


    HUAWEI
  2. Enter your e-Banking credentials (Username and Password) to log in.
  3. Create a 4-digit PIN for quick access to the app and faster transactions. At this step, you can opt to use biometrics (fingerprint or Face ID) as you would use your PIN.

This process automatically activates Push Notifications, and directly links your device to your e-Banking account.

Bring your bank to your mobile

Download myAlpha today and get a bank on your mobile.

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Your bank on your mobile
Download the myAlpha Mobile app and start banking from your mobile, on the go.
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