Phone Banking

Q: Can I change my e-Banking Username and/or Password?

Yes: On your computer, through myAlpha Web : Settings > Security settings > Change credentials. On your mobile phone, through myAlpha Mobile : Profile > Security settings > Change Username or Change Password. You can only change the alias Username you have created yourself. Your original 15-digit Username we originally provide you with is still valid and cannot be changed. For more secure transactions, we ask you to change your Password every 6 months. However, we recommend that you change it even more often than that.

Q: I have forgotten my Username. What should I do?

You can recover your Username online , as long as you have an Alpha Bank credit, debit or prepaid card and you have registered your mobile phone number and your email address with Alpha Bank. Alternatively, you can call us on +302103260000 and we will provide it for you.

Q: I have forgotten/blocked my Password. What should I do?

You can recover your Password online , as long as you have registered your email address and mobile phone number with Alpha Bank. To recover your Password online, you will need your Username, i.e., either your 15-digit Username we originally provide you with or the alias you created yourself. If you cannot remember your Username , you can easily recover it online or by calling us on +302103260000.

If you don’t have internet access

Carry out urgent transactions if there is a connection problem.

If your device has stopped working

And you cannot access your e-Banking from your mobile or your computer.

If you are discovering technology

Until you get familiar and learn how to do everything from your computer or mobile.

For activity in your accounts, cards and loans

Get updated on:

Balance and activity in your accounts, in euro or foreign currency
Transfers in euro or foreign currency to your Alpha Bank accounts
Balance and activity in your Alpha Bank cards
Balance and activity in the Alpha Epilogi and Alpha 700 loans
Cheque books and status of your cheques

Find out in detail what information you can request through myAlpha Phone.

To other accounts

Transfer money, immediately or at a later date:

Between Alpha Bank accounts, held by you or anyone else
To accounts in euro held at other banks in Greece and abroad
By standing order, for a fixed amount in euro, to Alpha Bank accounts

Find out in detail what money transfers you can carry out through myAlpha Phone.

To the State, banks or companies

Pay dues on a specific date for:

The State and social insurance funds
Credit cards, issued by Alpha Bank or other banks in Greece (diastransfer), held by you or anyone else
Personal loans
Landline or mobile phone bill
Insurance and other companies

You may also load your prepaid card.

Find out in detail what payments you can make through myAlpha Phone.

Applications over the phone

Through myAlpha Phone you can apply for:

Alpha Smart Save account
Alpha online term deposit and Alpha online term deposit with Bonus
Debit cards
Prepaid cards
Cheque book

Find out in detail what products you can get through myAlpha Phone.

e-Banking, products, services

You may:

Add or remove products from your profile
Activate and manage your cards
Activate Alpha alerts, Alpha e-statements and push notifications

Find out in detail what else you can do through myAlpha Phone.

What you’ll need

Your e-Banking username (15-digit code or alias username) – If you signed up to e-Banking at a branch, you got a card with your credentials, including your username. If you’ve lost this card, you may ask for it again.
Your e-Banking password – We ask for part of the digits/symbols. We will never ask you to reveal your entire password.

Contacting a representative

Call on +30 210 326 0000, daily, 08:00-22:30.

Tell our representative:

Your e-Banking username
2 of the first 6 digits of your password

Then tell us the reason you are calling.

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Sign up to digital banking

Start banking with us

Online, without visiting a branch

Open your first account with Alpha Bank and get digital banking credentials online.

Open an account

How we protect you

The security of your transactions is our priority. Find out how we safeguard your transactions.

Find out more

How to protect yourself

We have put together tips and instructions that will help you carry out your transactions more securely.

Read the tips

What you must look out for

Have a look at the most common scamming methods, so that you can remain vigilant and know what you must look out for.

Learn about the risks

Frequent questions

Can I change my e-Banking Username and/or Password?

Yes:

On your computer, through myAlpha Web: Settings > Security settings > Change credentials.
On your mobile phone, through myAlpha Mobile: Profile > Security settings > Change Username or Change Password.

You can only change the alias Username you have created yourself. Your original 15-digit Username we originally provide you with is still valid and cannot be changed.

For more secure transactions, we ask you to change your Password every 6 months. However, we recommend that you change it even more often than that.

I have forgotten my Username. What should I do?

You can recover your Username online, as long as you have an Alpha Bank credit, debit or prepaid card and you have registered your mobile phone number and your email address with Alpha Bank.

Alternatively, you can call us on +302103260000 and we will provide it for you.

I have forgotten/blocked my Password. What should I do?

You can recover your Password online, as long as you have registered your email address and mobile phone number with Alpha Bank. To recover your Password online, you will need your Username, i.e., either your 15-digit Username we originally provide you with or the alias you created yourself.

If you cannot remember your Username, you can easily recover it online or by calling us on +302103260000.

FIND OUT MORE

Phone banking

Already banking with us?

New to Alpha Bank?

Transactions over the phone