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Digital banking

Activating a card

As soon as you receive your new Alpha Bank card, you can activate it online or at a POS terminal, if it is a debit card, and start using it right away.

Easy card activation

Online or at an ATM
Activate any card online, through the mobile app or web banking, or at an Alpha Bank ΑΤΜ.
At a POS, for debit cards
Carry out your first POS transaction and activate your new debit card using its PIN.
Ready to use
Use your new card right away for your day-to-day transactions at POS terminals and ATMs.

How to activate your card

Have a look at all the ways to activate your new card.

Through your mobile app

Once you receive your card in physical form:

  1. Find it on the home screen (Overview). If you cannot locate it there, log into web banking to add it.
  2. Choose “Activate physical card”.
  3. Fill in your card expiry date and choose “Activate”.

Through your web banking

Once you receive your card in physical form:

  1. Find it on the home screen (Overview). If you cannot locate it there, you can add it.
  2. Click on the 3 dots to the right of the card. Then choose “Card Activation”.
  3. Fill in your card expiry date and choose “Activate”.

If you haven’t signed up to digital banking

Find an ATM near you and activate your card without digital banking credentials.

For your debit card

Activate your debit card with your first POS transaction:

  • Contactless, for transactions over €50
  • By inserting your card into the POS, for any amount

Enter the PIN and start using your card right away.

No personal digital banking?

Get credentials

From your computer or mobile 

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Sign up to digital banking Sign up to digital banking

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get digital banking credentials online.

Open an account Open an account

Any questions?

Find the answers you need about activating your card.

When and where will I receive my new card?

5-7 working days after the card has been issued, at the home address you have registered with Alpha Bank.  

Your card will be delivered by regular mail and will be inactive. After you receive your card, you will have to activate it.  

If you have not received your card after 7 working days, call us on +302103260000. 

How will I receive the PIN for my card?

By SMS. You can request to have your PIN issued online or through SMS.

Requesting your PIN online

From your computer through myAlpha Web:

  1. Locate your new card on the home screen (Overview).
  2. Click on the 3 dots on the right of the card and click on “Send PIN”.
  3. Confirm that your mobile phone number is correct. If not, you can change it.
  4. Click on “Send”. 

From your mobile through myAlpha Mobile:

  1. Scroll down to the Cards section on the home screen and tap on the card for which you want to request a new PIN.
  2. Tap on Settings > Send PIN.
  3. Confirm that your mobile phone number is correct. If not, you can change it.
  4. Tap on “Send”.

Requesting your PIN through SMS

If you do not have e-Banking credentials, you can send an SMS to 19129 from the mobile number you have included in your Alpha Bank personal details:

P (in Latin script), (space), application reference number (sent to you by SMS when you applied for the card), (space), identification code (you can find the code at the bottom of the letter you received with your card).

E.g.: P 34567 456789

Can I use my card before I receive it in physical form?

Yes. You can activate the virtual use of your new card and use it before receiving the physical card.
View all the FAQs