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Digital banking

Getting your new card PIN

Get your PIN for your new Alpha Bank card in a flash, through your digital banking. Otherwise, get your PIN by text message, over the phone or by appointment at a branch.

PIN in a flash

Through digital banking
Receive your card PIN on the spot through your mobile or computer, provided you’ve got digital banking credentials.
In other ways
If you haven’t signed up to digital banking, you can get your PIN by text message, appointment or phone.
Perfectly secure
The PIN is sent by text message to the mobile number you’ve registered with Alpha Bank.

How to get your card PIN online

In 4 steps through your mobile app or web banking, once you receive the physical card.

1. Locate your card

Once you receive your card in physical form:

  • On your mobile app, find it on the home screen (Overview). If you can’t locate it there, log into your web banking to add it.
  • On your web banking, find it on the home screen (Overview). If you cannot locate it there, you can add it.

2. Choose settings

On your mobile app, tap on the arrow to the right of the card. Then choose “Settings”.

On your web banking, click on the 3 dots to the right of the card. Then choose “Settings”. 

3. Confirm the mobile number

Confirm that your mobile number is correct.

If it’s not, see how to update your details.

4. Get the PIN

You receive the PIN by text message on your mobile, provided you have a Greek mobile number.

Memorise your PIN and then delete the text message.

If you don’t have a Greek mobile number, you receive the PIN by post, at a €3 charge.

How to get your card PIN without digital banking

Find out how you can get your PIN if you haven’t got digital banking credentials.

By text message

From the mobile number you’ve registered with Alpha Bank, send the following text message to 19129:

P (in Latin script), (space), application reference number (sent to you by text message when you applied for the card), (space), identification code (you can find the code at the bottom of the letter you received with your card).

E.g. P 34567 45678

You receive the PIN by text message on your mobile.

The cost of getting the PIN by text message is €0.13 plus VAT and mobile telephony tax.

Over the phone or by appointment

If you haven’t registered the correct number at Alpha Bank, to get your PIN:

Any questions?

Find the answers you need about getting and managing your PIN.

Can I carry out contactless transactions with my card without the PIN?

Yes, provided the amount is up to €50. For transactions over €50, you need to use the PIN.

I have forgotten my card PIN. What should I do?

You can ask us to remind you your PIN online: 

From your computer through myAlpha Web 

  1. Find your card on the home screen (Overview). 
  2. Click on the 3 dots on the right of the card and choose “Send PIN”. 
  3. Confirm that your mobile phone number is correct and click on “Send”. If you wish to receive your PIN on another mobile number, you should first update your contact details, and specifically your mobile number.

From your mobile phone through myAlpha Mobile 

  1. On the home screen, scroll down to the Cards section and tap on the card you need a new PIN for. 
  2. Tap on “Settings”. 
  3. Tap on “Send PIN”. 
  4. Confirm that your mobile phone number is correct and tap on “Send”. If you wish to receive your PIN on another mobile number, you should first update your contact details, and specifically your mobile number.

If you do not have e-Banking credentials, call us on +302103260000. 

View all the FAQs