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Replacing Mastercard cards with Visa cards

We are expanding our partnership with Visa and are gradually replacing all Mastercard cards with Visa cards.
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  • Replacing Mastercard cards with Visa cards

Have you just received the new Visa card?

Activate it
On the spot, through your mobile or computer, or at an Alpha Bank ΑΤΜ.
Add it to your wallet
Add your new card to your digital wallet, even if you haven’t received the actual card yet.
Enjoy it just the same
Use it in the same way and get the same benefits as before.
Update standing orders
Give your card number to the businesses for which you had set up standing orders using your Mastercard.

Learn everything about your new card

Find out all the features and benefits of your new Visa card.
Debit cards
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Debit Visa

Debit card

For easy daily transactions and the option for alerts.
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Bonus Debit Visa

Bonus debit card

Free alerts and 3,000 Bonus points as a welcome gift.
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Activate your card

Log into digital banking from your mobile or computer, find your new Visa card and choose “Activate”.
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W hat you need to know

Your PIN 

You keep the same PIN you had for your Mastercard.
 

The card features 

Your new Visa card offers the same features and options as your old one. 
 
If you had set up a standing order to pay your Mastercard credit card by debiting your bank account, you keep the same order for your new Visa card.
 

Your Bonus loyalty programme

The Bonus points you had collected with your Mastercard are available in your My Bonus account for you to redeem.
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Your standing orders 

Give the new Visa card number to the businesses where you’ve set up standing orders for payments, such as mobile phone bill, electricity bill, subscriptions (Netflix, Spotify or other), insurance policies, etc.

Your digital wallet 

If you had added your card to your Apple Wallet, Google Wallet, Samsung Wallet or to Garmin Pay, don't forget to add your new card.

Find out more about digital wallets.

About your Mastercard

Destroy your old Mastercard once you activate your new Visa card. 

Even if you don’t activate it or you don’t use it, your Mastercard credit card will be cancelled automatically in 2 months from the date stated in the letter that came with your new card. The same applies for any add-on cards.

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What you get with your new Visa

Have a look at the options and benefits you get with your new Visa card.

  • Shop at millions of businesses (in-store or online) with the Visa logo all over the world.

  • Withdraw cash from ATMs of any bank, in Greece and abroad.

  • Carry out simple, fast and secure contactless transactions with contactless technology.

  • Tap your bank card directly on the ticket validator when travelling on the metro, bus, trolley and tram in Athens, without needing to buy a ticket.

  • No need to type your card PIN for transactions under €50.

  • If you forget your card PIN, you can recover it on the spot through your digital banking.

  • Pay in interest-free instalments at a broad network of partner businesses.

  • Pay dues to the State in up to 12 interest-free instalments through digital banking or at a branch.

  • Pay energy bills in up to 6 interest-free instalments through digital banking.

  • If you pay the dues to the State in instalments, you get the State discount for lump-sum payments.

  • Receive Alpha alerts with Viber/text message or email in real time for every card transaction, free of charge or with a fee, depending on the card you have.

  • Confirm your online transactions with push notifications or the 6-digit code you receive with Viber / text message on your mobile.

  • Lock your card temporarily if you’re not sure whether you’ve lost it.

  • You get a 6-digit confirmation code for every transaction, through myAlpha Secure Web.

  • Enjoy exclusive experiences and offers by Visa, in partnership with leading international organisations.

  • We keep you updated all the time so you don’t miss out on anything.

Any questions?

Find answers about replacing Mastercard cards with Visa cards.

What do I have to do once I receive my new Visa debit card?

1. Activate it

Activate your Visa card as soon as you receive it: 

  • Through your mobile app.
  • Through your web banking
  • At an Alpha Bank ATM using the PIN of your old card

If you get a new Visa business card, activate it using your personal digital banking credentials from your mobile or computer.

When you activate your new Visa card, the available balance and transaction history of your Mastercard are automatically transferred to your Visa card. 

2. Notify companies about any standing orders

Give the number of your new Visa card to the companies where you had set up standing orders with your Mastercard (e.g. mobile phone companies, pay TV companies, insurance companies, subscriptions for websites, magazines, newspapers, etc.).

3. Add it to your digital wallet

Add your new Visa debit card to the digital wallets: Apple Wallet, Google Wallet, Samsung Wallet and Garmin Pay.

If you get a new business Visa debit card, add it to your digital wallet using your personal digital banking credentials from your mobile or computer.

4. Destroy your old Mastercard

Are there any changes to how my new card works?

No. Your new Visa debit card has all the same features as of your old card, such as linked accounts, transaction limits, contactless transactions, etc.

When will my old Mastercard be deactivated?

Once you activate your new Visa card.

If you don’t activate it, the Mastercard will be cancelled in 2 months from the date stated in the letter that came with the card.

 
View all the FAQs