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Online certificates, requests and signature

Online certificates, requests and signature

With the integrated system for managing documents and requests, you get served faster through your digital banking, without having to visit a branch.

Log into web banking

Sign documents for free

We issue a short-term e-signature for you to sign your online requests free of charge.

Get certificates

Receive certificates for your deposits or loans through web banking, with our eSeal.

Submit new requests

Create and manage requests for various banking tasks from your mobile or computer.

What documents you can sign online

Use the electronic signature to complete actions such as:

Taking out and managing mortgages or personal loans.
Getting and managing insurance products.
Signing contracts for the provision of investment services.
Participating in a broad range of financial investment services.
Managing card related requests.
Changing the daily limit on e-Banking.

Which certificates you get right away

Deposit account balance – €7. If you choose an issue date that falls on a weekend or public holiday, the certificate will be issued for the previous business day.
Average deposit account balance – €10. If you choose issue dates that fall on a weekend or a public holiday, the certificate will be issued for the business days within this period.
Alpha Bank account ownership – €5.
Asset declaration – €0.

Which certificates you get in 3-5 working days

Deposit account or loan activity – €7
Deposit account or loan monthly statement – €7
Loan instalment plan – €0

Find out more about fees.

Tip: If you need monthly statements for the last 12 months or account activity only for the last 18 months, you can download them for free from the History section.

What requests you can submit

Submit requests for products you already hold. For the time being, you can submit a request to:

Link an account to a personal loan payment standing order.
Have a credit card reissued in the right name.

How it makes your daily life easier

Find out how it helps you to submit requests and sign online through your digital banking.

Submit requests and sign online whenever you want, without having to visit a branch.
Track the progress of your requests through your digital banking.
Your documents are saved in pdf format and you can find or download them whenever you want.

You are notified by email or an digital banking message about the documents that require your electronic signature.
Sign and search for your documents within the secure digital banking environment.
No need to have your own electronic signature. We issue a short-term e-signature for free. The e-signature has the same validity as a handwritten one.
If an attempt is made to tamper with the document or signature, an unauthorised access message appears.

Your certificate is ready in 3-5 days, or immediately for some types of certificates.
Download the certificate in pdf format, with an eSeal that ensures its authenticity.

You help minimise the use of paper, water and ink and contribute to green growth.
You save energy, since you are not consuming fuel to travel to and from the branch.

You must…

Have digital banking credentials.
Have updated your details at Alpha Bank.
Have sufficient balance in the account that will be charged with the fee that corresponds to the cost of issuing the certificate you want (only for certificates).

Have at hand...

Your Taxisnet credentials, if you haven’t updated your details and want to do so through eGov-KYC.
The supporting documents you’ll need, if you haven’t updated your details and choose to do so by uploading the documents.

How to do what

Choose what you want to do through the integrated system for managing documents and requests, and view the necessary steps.

How to sign documents online from your mobile or computer

If there is a document that requires your signature, you receive an email inviting you to sign online.

Log into digital banking

Log into your mobile app or your web banking.
Choose “Documents & Requests” on the main menu of your phone or the left menu on your computer. Alternatively, choose “Go to Documents” from the message you see under “Overview”.
Accept the terms. You only need to do that the 1st time you use the service. Choose “Continue”.

Find the document

Under Requests > In progress, find the request you are interested in and choose it.
View the request documents and locate the one you need to sign. Choose “Sign”.

Complete the e-signature flow

Review your details. Confirm they are correct. If not, update them.
Accept the forwarding of your data to Namirial SpA for issuing a qualified e-signature certificate and get information on the processing of your personal data by Namirial SpA. Choose “Continue”.
Read the document up to the last page and choose “I agree”.
Accept the terms for issuing the Namirial SpA short term certificate and the content of the request to Namirial SpA. Choose “Continue”.
Enter the 6-digit code you receive through text message on your mobile to finish signing the document online.
Repeat the process for all the documents included in your request that require your signature.
Choose “Submit” to send your request. You receive an email with information about the status of the request.

How to get a certificate online from your computer

You can get a certificate only from your computer through web banking.

Log into digital banking

Log into your web banking.
On the left menu, choose “Documents & Requests”.
Accept the terms. You only need to do that the 1st time you use the service. Choose “Continue”.

Submit a request

Choose the “Certificates” tab and then click on “Get a certificate”.
Find the certificate you want from the drop-down list and click on “Continue”.
Fill in the necessary details.
Choose 1 of your active accounts to pay, if there is a fee. Choose “Continue”.
Enter the 6-digit code you receive on your mobile, to confirm the payment, if there is a fee.

Keep track of the progress

The processing of your application may take 3-5 working days.

During this time, you can locate your application on web banking: Documents & Requests > Certificates > In progress.

Some certificates are issued immediately.

We notify you by email once the process is concluded.

Download your certificate

Log into web banking with your credentials.
Go to: Documents & Requests > Certificates.
Find the certificate under “Completed”.
Download and save the certificate on your computer in pdf format.

Your certificate has an eSeal where necessary, which ensures its authenticity.

How to submit a request online from your mobile or computer

Log into digital banking

Log into your mobile app or your web banking.
Choose “Documents & Requests” on the main menu of your phone or the left menu on your computer.
Accept the terms. You only need to do that the 1st time you use the service. Choose “Continue”.

Submit a request

Find “New request” under the “Requests” tab. Choose the subject you are interested in from the drop-down list and choose “Start the request”.
Review your details and update them, if needed.
Fill in the details for the request and choose “Continue”.
Verify that the details are correct and choose “Confirm”.
Accept the forwarding of your data to Namirial SpA for issuing a qualified e-signature certificate and get information on the processing of your personal data by Namirial SpA. Choose “Confirm”.
Read the document and, if you agree, choose “Accept”.
Accept the terms for issuing the Namirial SpA short term certificate and the content of the request to Namirial SpA. Choose “Accept”.
Enter the 6-digit verification code you receive on your mobile through text message to finish signing and submit the request.

Keep track of the progress

During this time, you can locate your application on web banking: Documents & Requests > Requests > Your requests > In progress.

We notify you by email once the request is processed.

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Start banking with us

Online, without visiting a branch

Open your first account with Alpha Bank and get digital banking credentials online.

Open an account

How we protect you

The security of your transactions is our priority. Find out how we safeguard your transactions.

Find out more

How to protect yourself

We have put together tips and instructions that will help you carry out your transactions more securely.

Read the tips

What you must look out for

Have a look at the most common scamming methods, so that you can remain vigilant and know what you must look out for.

Learn about the risks

Any questions?

Find the answers you need about online certificates, requests and signature.

Will I be charged if the certificate I asked for is not issued?

No. Once we have notified you by email, we return the money in the account you used to pay for the certificate.

Can a document include both an electronic and a handwritten signature?

No. If a document requires more than 1 signatures, they all have to be either electronic or handwritten.

What types of files can I sign and upload?

Only pdf files.

To upload them, their size must be up to 5MB.

View all the FAQs

Online certificates, requests and signature

Banking from home