Cancel your card and apply for a new one. If you are not sure whether your card has actually been lost, you can temporarily block your card.  

You can cancel your card: 

From your computer through myAlpha Web 

1. Find your card on the home screen (Overview). 
2. Click on the 3 dots on the right of the card and choose “Lost/Stolen/Damages card”. 
3. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
4. Choose an address for the new card to be sent to. 
5. Find out how you will receive your PIN. 
6. Click on “Send”. 

From your mobile phone through myAlpha Mobile 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Tap on Stolen/Lost card”. 
4. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
5. Choose an address for the new card to be sent to. 
6. Find out how you will receive your PIN. 
7. Tap on “Next”. 

Your card is cancelled automatically. 

If you do not have e-Banking credentials, call us on +302103260000. 

For your own protection, review the transactions on your card. If there is a transaction you cannot identify, you can dispute the transaction online, by calling us on +302103260000, or at any Alpha Bank branch. 

To stay on top of your card transactions, you can activate Alpha alerts.

Deactivate your digital banking immediately:

From business web banking

1. Log into business web banking with the digital banking credentials for your business.
   
2. On the menu, choose: Profile > Security settings > Subscription deactivation.
   
3. Enter your password and click on “Submit”. 
   

Over the phone

Call on +30 210 326 9500 (24/7).

You must create a new password. You will need your:

1. Username
2. Mobile
   
3. Email
   

To create a new password, you:

1. Log into business web banking with the digital banking credentials of your business.
2. Choose “I have forgotten/blocked my Password”.
   
3. Enter your username, accept the CAPTCHA and choose “Continue”. 
   
4. Enter the 6-digit code you receive through Viber / text message and choose “Continue”.
   
5. Enter the 6-digit code you receive on your email and choose “Continue”.
   
6. Enter your new password twice and click on “Complete”.