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Digital banking

myAlpha Mobile

Log in with your digital banking credentials and carry out transactions from your mobile.

Already banking with us?

Sign up to e-Banking

New to Alpha Bank?

Open an account

What you can do with myAlpha Mobile

Manage your banking products from your mobile screen and carry out secure transactions.

For new cards

Activate your card in 3 steps and add it to your digital wallet.

Activate the card through myAlpha Mobile even before you receive it and carry out transactions from the digital wallet of your mobile. 

For cards you already hold

Keep track of your card balances, Bonus points, if you hold a Bonus card, and activity/transfer log. Moreover:

  • Load your prepaid cards.
  • Transfer Bonus points from 1 of your Bonus cards to another.
 
Tip: If you’ve forgotten your card PIN, request to have your PIN resent through myAlpha Mobile.

Send money anywhere

In just a few steps, you may transfer money:

  • Between your own Alpha Bank accounts or to another holder’s Alpha Bank account.
  • To another bank in Greece or abroad immediately or at a future date.
 
Tip: Did you send money to someone and they never received it? Look through your transaction history to locate the transfer.                                                                  

You may also pay:

  • Card bills issued by Alpha Bank and other banks
  • Loans instalments, you own or someone else’s, at Alpha Bank
  • Bills issued by companies and organisations
  • Donations to charities

Up to €2,000 a day

With IRIS payments you can send money to your friends as easily as sending a text message.

Send up to €1,000 a day, free of charge, to any of your mobile contacts, provided you have both activated the service. You may also use IRIS to pay up to €1,000 a day to professionals, businesses and e-shops, as long as they have also activated it.

Activate IRIS payments in 4 steps through myAlpha Mobile app.

Payments with QR scanning

You may pay professionals, businesses, e-shops and your bills by scanning the QR code.

Find out how to pay with IRIS QR scanning from your mobile.

Stolen or lost card

If your card has been lost or stolen, report it in a flash from your mobile. Your card is cancelled immediately. If you want, you can ask to have it reissued at the same time.

 
Tip: If you’re 100% sure that you’ve lost your card, you can block it temporarily, until you find it, for transactions at ATMs, POS devices or online, or for all three. 

Transaction limits in debit cards

Change the transaction and withdrawal limit on your debit card, depending on your needs.

Activate push notifications

Activate push notifications, if they’re not already activated, to approve in a flash from your mobile transactions you carry out through web banking or payments you make using your Alpha Bank cards online.

How to manage your digital banking from your mobile

Recover your credentials if you’ve forgotten them, tailor your digital banking to your preferences and update your details.

  • Recover your username online, as long as you hold an active Alpha Bank card and have registered your mobile number and email with us.

  • Change your digital banking username and password before they expire, using ones you have less trouble remembering.

  • Unlock your digital banking online in a flash, in case you locked it.

  • Activate biometrics and push notifications.

  • Save transactions you carry out regularly, so you won’t have to repeat the process each time.

  • Change your mobile number or email on the spot: Profile > Personal info.

  • Update your details through eGov-KYC or by online document upload, any time you like.

Products available from your mobile

Get accounts, cards and smart solutions that make banking easier every day.
Accounts
SELECT TILES HERE
In 5 steps

Alpha Payroll Account

Without visiting a branch, even if you’re not already banking with us.
Everyday account

Alpha Premier Account

Convenient and fast day-to-day transactions.
Benefits with your pension

Alpha Payroll for your pension

Discounts, free services and favourable interest rate.
Cards
SELECT TILES HERE
Transactions on the go

Debit cards

Easy day-to-day transactions and Bonus points when you shop.
man man man man
In a flash and contactless

Credit cards

With unique privileges and discounts at partner companies.
Linked to digital wallets

Prepaid cards

Complete control over your expenses and social contribution.
Prepaid cards Prepaid cards Prepaid cards Prepaid cards

Have you discovered the new mobile app?

The new mobile app is now available. Discover it, carry out transactions in its updated environment and explore its new features.
Discover the mobile app

How to log into myAlpha Mobile for the 1st time

With your e-Banking credentials and provided you have a smartphone.

Download the app and login

Download myAlpha Mobile on your mobile from:

  • Google Play for Android devices
  • App Store for iPhone
  • App Gallery for Huawei

Install the app on your mobile and choose “Login with credentials”.

Enter your e-Banking credentials (username and password) to log in.

 

Follow the steps

  1. Enter the 6-digit verification code you received.
  2. Tap on “Next” to start your device identification.
  3. To register your device, enter the 6-digit verification code you received.
  4. Set a 4-digit PIN for quick app login.
  5. Re-enter your 4-digit PIN for confirmation.
  6. You can also activate Touch ID or Face ID if you want.
  7. Choose “Activate” to start receiving push notifications to approve transactions.

No personal digital banking?

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Sign up to digital banking Sign up to digital banking

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get digital banking credentials online.

Open an account Open an account

Staying secure

We adopt all the necessary measures for you to carry out transaction securely through myAlpha Mobile.
Get more security tips

How we protect you

The security of your transactions is our priority. Find out how we safeguard your transactions.
Find out more

How to protect yourself

We have put together tips and instructions that will help you carry out your transactions more securely.
Read the tips

What you must look out for

Have a look at the most common scamming methods, so that you can remain vigilant and know what you must look out for.
Learn about the risks

Any questions?

Find the answers you need about myAlpha Mobile.

Why are there 2 Alpha Bank apps on the app store? Which do I download?

Both myAlpha Mobile and the Alpha Bank mobile app are official Alpha Bank apps. You can download them only from your device app store.

For the time being, you can use the Alpha Bank mobile app, which is in pilot phase, provided you’ve received official notification from Alpha Bank.

If you haven’t received a notification, you can download and use myAlpha Mobile.

I’ve downloaded the new mobile app. Should I remove myAlpha Mobile?

No. To enjoy the best customer service experience, for as long as we are enriching the new app, use both apps simultaneously.

Up to when will I need to have both apps installed on my phone?

When the full version of the new app is released, you’ll be able to carry out all your banking transactions through it. The old mobile app will no longer be supported and you’ll be able to uninstall it.
View all the FAQs

Bring your bank to your mobile

Download myAlpha Mobile today and get a bank on your mobile.

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