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Alpha Feel Safe card insurance

Protect your personal belongings and secure compensation in case of card theft or loss with the Alpha Feel Safe insurance plan we’ve designed with Generali.
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Also for the contents of your bag

Simultaneous protection
Insure personal belongings that may be lost along with your card.
Fast payout
Secure fast payout to cover the expenses you made due to the loss.
At €38 / year
Choose if you want to pay through your account or by card.

Alpha Bank SA, in addition to its status as a credit institution, also acts as an insurance intermediary. Find out more about Alpha Bank's intermediation (only in Greek)

Discover the features

Find out all the features of the Alpha Feel Safe card insurance plan.

What it offers

Insure your credit or debit card and the contents of your bag in one plan.

Secure a fast payout to cover the expenses you made due to the loss.

What’s the premium and the term

The premium is €38 / year.

Pay the premium by standing order from the account you choose when you apply. Alternatively, you can set up a standing order on your credit card.

 
Tip: If you don’t have a credit or debit card, you can get one online.

The term of the policy is 1 year and it is renewed automatically.

How to make a claim

Call Generali to report the theft or loss of personal belongings and make a claim:

  • 18112
  • +30 210 809 6100

Then, Generali assesses your claim and starts the payment process.

To make a claim, your card has to be stolen or lost together with your personal belongings.

 
Tip: If you suspect that your card has been lost or stolen, you can cancel or temporarily lock it online.

How it protects you

View the benefits and covers you get with the Alpha Feel Safe card insurance plan.

How you’re covered against money or card theft or loss

Get compensated if: 

  • You are robbed at an ATM.
  • Your card is stolen or lost and used by a third party. Illegal use has to occur after the card is stolen or lost, and up to the moment it is deactivated.

What are the coverage limits

The cumulative maximum coverage limits for each insurance term are:

  • €500 for all cards and €600 for gold cards, in case of money theft
  • €2,500 for all cards and €4,500 for gold cards, in case of card loss or theft

How you are covered against the loss of personal belongings

Get compensated for:

  • Expenses you made to replace lost or stolen documents.
  • The cost of replacing your keys and locks, if your keys are lost or stolen.
  • Calls made by others, after your mobile was stolen.
  • New bag and/or wallet, if they are lost or stolen.
  • Mobile and/or tablet replacement, if they are lost or stolen.

What are the coverage limits

The cumulative maximum coverage limits for each insurance term are:

  • €250
  • €300 in case of mobile phone or tablet theft
 

How you are covered for medical expenses

You are compensated for medical expenses incurred in case of card theft following an assault.

Expenses include medical, pharmaceutical or other treatment (such as physical therapy or X-rays, medical consultations, lab tests, outpatient treatment at hospitals or clinics etc.).

The cumulative maximum coverage limit for each insurance term is €600.

How to make a claim

To make a claim, you need to submit the original receipts for services rendered, as well as any other documents Generali may request to verify the conditions of the incident.

A necessary condition is for the police and an Emergency Response Centre (EKAV) ambulance to have been called at the scene and have reported the incident.

Can I get the insurance plan?

Have a look at the conditions to get the Alpha Feel Safe card insurance plan.

Explore other options

Find other insurance plans that may interest you.

Alpha Credit Protection

Credit card balance insurance

Alpha Cyber Security

Online transaction insurance

Alpha Individuals Insurance

Personal loan insurance

Any questions?

Find the answers you need about Alpha Feel Safe card insurance.

I have taken out an Alpha feel safe insurance plan. What should I do if I have my card or another item stolen, or if I am robbed at an ΑΤΜ?

  1. Cancel your card.
  2. Call your mobile service provider if your SIM card has also been stolen.
  3. Report the incident to the police within 48 hours.
  4. File a claim with Generali by calling on 801111222333 (from a landline in Greece) or on +302107268000.

How can I cancel the Alpha feel safe insurance plan?

  • Call Generali customer service on 801111222333 (from a landline in Greece) or +302107268000.
  • Send an email to customerservice@generali.gr.
  • Visit an Alpha Bank branch.

How can I find out more about Generali products?

  1. Go to the Generali website.
  2. Chat with the Generali digital assistant using the button at the lower right corner of the screen.

You can chat with the Generali digital assistant 24/7, wherever you are.

View all the FAQs

Insure your card

Book an appointment and get the Alpha Feel Safe card insurance plan.
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