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Digital banking

Strong customer authentication

Learn everything about strong customer authentication and how to protect the transactions you carry out from your mobile with myAlpha Mobile and your computer with myAlpha Web. 
Log into e-Banking

Protection with two-factor authentication

For secure transactions
Approve transfers, payments and other transactions through e-Banking.
Confirmation from your computer
Complete the transactions you carry out on myAlpha Web with push notification, QR code or 6-digit code.
Confirmation from your mobile as well
Approve transactions you carry out through myAlpha Mobile with biometrics or 4-digit PIN.

All you need to know about strong authentication

Find out what strong customer authentication is and when to use it.

Protection for your transactions

Strong customer authentication (two-factor authentication) is one of the methods we use to protect the transactions you carry out through myAlpha Mobile and myAlpha Web. Combined with your e-Banking credentials, it provides increased transaction security.

And 2nd approval if necessary

In some cases, e.g. when we identify unusual activity on myAlpha Mobile or myAlpha Web, we may request a 2nd approval as well, with push notification or 6-digit code through Viber/text message or email. The 2nd approval method is always different from the 1st.

e-Banking login and management 

  • Logging into myAlpha Web
  • Managing your profile
  • Increasing the daily transfer limit

Online transfers

  • To another holder’s Alpha Bank account
  • To another bank in Greece or abroad
  • By standing order to transfer a fixed amount to another holder’s Alpha Bank account at regular intervals

Online payments

  • To cards and personal loans at Alpha Bank or another bank in Greece
  • To organisations

Other banking services

  • Applying online for a debit and prepaid card
  • Transferring Bonus points to other account holders

For transactions through myAlpha Mobile

When you complete a transaction that requires strong authentication through myAlpha Mobile, you approve it with:

  • Biometrics (Face ID or Touch ID), if you have activated them
  • 4-digit PIN

For transactions through myAlpha Web

When you complete a transaction that requires strong authentication through myAlpha Web, you approve it in 3 ways:

With push notification

If you have activated push notifications on myAlpha Mobile, you receive an alert on your mobile. When you tap on it, you can see all the transaction details. If you want to approve of it:

  • Tap on “Accept”.
  • Confirm with your biometrics or your 4-digit PIN.

With QR code

If you choose “Show QR Code” as a confirmation method, open myAlpha Mobile on your mobile and, without logging in, tap on “QR Code Scan”:

  • Scan the QR code on the myAlpha Web screen with your mobile camera, which switches on automatically.
  • Enter the 6-digit code that appears on your mobile screen on the respective field on myAlpha Web.

With Viber/text message

If you haven’t downloaded myAlpha Mobile on your mobile, you receive a 6-digit code (myAlpha Code) through Viber/text message. Enter the code on the respective field on myAlpha Web to approve the transaction.

How to activate push notifications

Through myAlpha Mobile.

The 1st time you log in

  1. Download and install myAlpha Mobile on your mobile.
  2. Log in using your e-Banking credentials and follow the steps.
  3. On the “Activate Push Notifications” screen, tap on “Continue” and “Yes” to activate the push notifications.

You can choose how to receive them (e.g. sounds) from your mobile settings.

mobile
mobile

If they have been deactivated

  1. Log into myAlpha Mobile with your e-Banking credentials. 
  2. On the main menu, choose: Profile > Push Notifications. 
  3. Slide the bar to the right to receive push notifications.

Important: You receive push notifications only if you have access to the internet (with data or Wi-Fi).

No personal digital banking?

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Sign up to digital banking Sign up to digital banking

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get digital banking credentials online.

Open an account Open an account

Staying secure

We adopt all the necessary measures for you to carry out transactions securely through myAlpha Web and myAlpha Mobile.
Get more security tips

How we protect you

The security of your transactions is our priority. Find out how we safeguard your transactions.
Find out more

How to protect yourself

We have put together tips and instructions that will help you carry out your transactions more securely.
Read the tips

What you must look out for

Have a look at the most common scamming methods, so that you can remain vigilant and know what you must look out for.   
Learn about the risks

Need help?

Watch a video with detailed instructions on how to carry out daily banking transactions from your mobile.

Carry out money transfers and IRIS payments from your mobile

Make payments from your mobile

Activate push notifications from your mobile

Any questions?

Find the answers you need for your profile and security settings.

I do not have Viber installed on my mobile phone. How can I receive myAlpha Codes?

Through SMS.

However, you can always activate Push Notifications to get your transactions confirmed easier and faster.

I did not receive a Push Notification. How can I complete my transaction?

On the transaction confirmation screen, choose to have the myAlpha Code sent to you through SMS or Viber as soon as the waiting time for Push Notifications has expired.

If you still don’t receive Push Notifications:

  • Confirm that Push Notifications are activated on myAlpha Mobile (Menu > Profile > Security settings > Push Notifications). 
  • Check your device Settings to confirm that Push Notifications are permitted.
  • Check that you have an active data connection on your device.
 

The mobile phone on which I have activated Push Notifications to confirm transactions has been lost/stolen. Is my account exposed to theft?

No, as long as your account credentials (Username και Password) have not been compromised, too.

However, you still have to remove your connected device on myAlpha Web: Settings > Security settings > Manage your connected devices. Alternatively, you can temporarily suspend your e-Banking account by calling us on +302103260000.

When you get a new device, you will have to download and install the myAlpha Mobile app and activate Push Notifications again.

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