FAQs about replacing Mastercard cards

Alpha Bank has forged an exclusive partnership with Visa, with a view to providing upgraded products and services to individual and corporate customers.

Visa debit cards: 

• Can be used in millions of businesses with the Visa logo all over the world.
• Allow contactless transactions and transactions through your digital wallet (Apple Pay, Google Pay, Samsung Wallet and Garmin Pay).
• Offer secure online transactions
• Allow online management through your digital banking.
• Unlock exclusive experiences and offers in partnership with Visa
  

If you have not yet received your new card, it’s on its way and you’ll receive it shortly. Provided we have your email, we’ll notify you as soon as your new card is available.

Once the card is issued, you can activate its virtual use through your digital banking. Through the mobile app, you can easily add the card to your digital wallet to carry out transactions with your mobile. Otherwise, use the card details to shop online.

If you see your new Visa card on your digital banking, apply to have it reissued through:

• The mobile app
• Your web banking
• Our Call Centre, on +30 210 326 0000

1. Activate it

Activate your Visa card as soon as you receive it: 

• Through your mobile app.
• Through your web banking
• At an Alpha Bank ATM using the PIN of your old card

If you get a new Visa business card, activate it using your personal digital banking credentials from your mobile or computer.

When you activate your new Visa card, the available balance and transaction history of your Mastercard are automatically transferred to your Visa card. 

2. Notify companies about any standing orders

Give the number of your new Visa card to the companies where you had set up standing orders with your Mastercard (e.g. mobile phone companies, pay TV companies, insurance companies, subscriptions for websites, magazines, newspapers, etc.).

3. Add it to your digital wallet

Add your new Visa debit card to the digital wallets: Apple Wallet, Google Wallet, Samsung Wallet and Garmin Pay.

If you get a new business Visa debit card, add it to your digital wallet using your personal digital banking credentials from your mobile or computer.

4. Destroy your old Mastercard

No, your PIN will remain the same as that of your old Mastercard.

If you’ve forgotten your PIN, you can recover it on the spot through your digital banking.

Yes. Especially for your new debit card, you can change the transaction and withdrawal limit through the mobile app or web banking.

If you get a new Visa business debit, the legal representative of the business has to book an appointment at a branch to change your transaction and withdrawal limit.

Yes, your new Visa card has a new number, new expiry date and new CVV. 

If you had set up standing orders using your old Mastercard, you need to update them with the details of your new Visa card.

Yes, provided you had activated alerts on your old card. 

Once you activate your new Visa card.

If you don’t activate it, the Mastercard will be cancelled in 2 months from the date stated in the letter that came with the card.

Yes. 

However, the following don’t apply for the Platinum Bonus Visa: 

• Concierge services 
• Flight Delay Pass

You first need to activate your primary Visa card and then the holders of the add-on Visa cards need to activate their new cards separately.

The new add-on cards can be used as soon as the primary card has been activated.

When you activate your new primary card, all your old Mastercard cards (primary and add-on cards) will be cancelled. 

The available balance and transaction history of your Mastercard cards are automatically transferred to your new Visa cards.  

They are transferred to a new Visa account as soon as you activate your new Visa credit card or cancel your old Mastercard credit card.

Yes. Whenever you use your new Bonus Visa in Greece and abroad, you earn Bonus points, as was the case with your old Bonus Mastercard. 

Find out more about the Bonus point scale in the brochures that come with your new Visa card.

Yes. All the Bonus points you had collected with your Bonus Mastercard will continue to be valid and available on your My Bonus Account, ready to be redeemed.

If you get a Visa business debit card, the Bonus points you had collected with your old Bonus Business Mastercard debit card are available on your business My Bonus account. You may redeem Bonus points exclusively with the 1st business card set by your business.