FAQs about the replacement of Mastercard cards

Apply to have it re-issued through:

• Your mobile, with myAlpha Mobile
• Your computer, with myAlpha Web
• Our Customer Service centre, on +30 210 326 0000

• Activate it

Activate your Visa card as soon as you receive it: 

• Through your mobile phone, using myAlpha Mobile 
• Through your computer, using myAlpha Web 
• At an Alpha Bank ATM using the PIN of your old card

If you get a new Enter Bonus Business Visa debit card, activate it using your personal e-Banking credentials from your mobile or computer.

• Notify companies about any standing orders

Give the number of your new Visa card to the companies where you had set up standing orders with your Mastercard (e.g. mobile phone companies, pay TV companies, insurance companies, subscriptions for websites, magazines, newspapers, etc.).

• Add it to your digital wallet

Add your new Visa debit card to the digital wallets: Apple Wallet, Google Wallet and Garmin Pay.

If you get a new Enter Bonus Business Visa debit card, add it to your digital wallet using your personal e-Banking credentials from your mobile or computer.

• Destroy your old Mastercard

Yes. If you want, you can change the transaction and withdrawal limit through myAlpha Mobile or myAlpha Web.

If you get a new Enter Bonus Business Visa, the legal representative of the business has to book an appointment at a branch to change your transaction and withdrawal limit.

Yes. All the Bonus points you had collected with your Bonus Mastercard will continue to be valid and available on your My Bonus Account, ready to be redeemed.

If you get a Visa business debit card, the Bonus points you had collected with your old Bonus Business Mastercard debit card are available on your business My Bonus account. You may redeem Bonus points exclusively with the 1st business card set by your business.