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FAQs about Click to Pay

I’ve lost the card I added to Click to Pay. What should I do?

Report the loss of your card on web banking, the mobile app or by calling us on +30 210 326 0000. 

Your old card will be removed from Click to Pay and you’ll need to add it again.

Can I remove my card from Click to Pay?

Yes. From your mobile or computer, through the mobile app or web banking:

  1. Choose Menu > Cards, find the card you want to remove from Click to Pay and tap on “Remove”.
  2. Choose “Remove card”.
  3. Enter the 6-digit verification code you receive on your mobile.
  4. Tap on “Close” to conclude the process.

Is Click to Pay only for online shopping?

Yes. You pay for your online shopping with your card, through Click to Pay, the same way you use your digital wallet.

My mobile number has changed. What should I do?

No action is required. Your details are automatically updated on Click to Pay.

The card I added to Click to Pay has been damaged. What should I do?

If you get a new card issued due to damage, Click to Pay will be automatically updated with the details of your new card.

Can I add my card again to Click to Pay?

Yes. You can add your card again following the same steps as the 1st time.

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