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Online card activation
Easy card activation
How to activate your card online
1. Locate your card
Once you receive your card in physical form:
- On your mobile app, find it on the home screen (Overview). If you can’t locate it there, log into myAlpha Web to add it.
- On your web banking, find it on the home screen (Overview). If you cannot locate it there, you can add it.
2. Activate your card
On your mobile app, choose “Activate physical card”.
On your web banking, click on the 3 dots to the right of the card. Then choose “Card Activation”.
Fill in your card expiration date and choose “Activate”.
No e-Banking?
Get credentials
Activate it at an ATM
Need help?
Any questions?
Find the answers you need about activating your card.
When and where will I receive my new card?
Your card will be delivered by regular mail and will be inactive. After you receive your card, you will have to activate it.
If you have not received your card after 7 working days, call us on +302103260000.
How will I receive the PIN for my card?
By SMS. You can request to have your PIN issued online or through SMS.
Requesting your PIN online
From your computer through myAlpha Web:
- Locate your new card on the home screen (Overview).
- Click on the 3 dots on the right of the card and click on “Send PIN”.
- Confirm that your mobile phone number is correct. If not, you can change it.
- Click on “Send”.
From your mobile through myAlpha Mobile:
- Scroll down to the Cards section on the home screen and tap on the card for which you want to request a new PIN.
- Tap on Settings > Send PIN.
- Confirm that your mobile phone number is correct. If not, you can change it.
- Tap on “Send”.
Requesting your PIN through SMS
If you do not have e-Banking credentials, you can send an SMS to 19129 from the mobile number you have included in your Alpha Bank personal details:
P (in Latin script), (space), application reference number (sent to you by SMS when you applied for the card), (space), identification code (you can find the code at the bottom of the letter you received with your card).
E.g.: P 34567 456789