FAQs about Card Issuing and Renewal

Online, as long as you have e-Banking credentials: 

From your computer through myAlpha Web 

1. On the home screen (Overview), click on New products > Debit Card. 
   
2. Choose if you want to apply for a Visa or Mastercard. 
   
3. Learn more about the key features of your chosen card. 
   
   
4. In the Card Settings section, choose the account you want to link to your card, and set the daily withdrawal limit. Click on “Next”. 
   
   
5. Choose a card from the list and click on “Next”. 
   
   
6. On the next screen, confirm the accuracy of your personal details so that we can send you your card and PIN. Accept the Terms and Conditions for banking with us and click on “Next”. 
   
   
7. Tap on the Push Notification you will receive on your mobile phone to complete the process. 
   
   

From your mobile phone through myAlpha Mobile 

1. On the menu, tap on Cards > Get a new debit card. 
   
2. Swipe to view all available cards. 
   
3. When you find the card you need, tap on “Next”. 
   
4. Choose the account you want to link to your card and tap on “Next”. 
   
   
5. You will see the proposed daily withdrawal limit. If it is not suitable to your needs, you can change it. Click on “Next”. 
   
   
6. On the next screen, confirm the accuracy of your personal details so that we can send you your card and PIN, and tap on “Next”. 
   
   
7. Accept the Terms and Conditions for banking with us and tap on “Next”. 
   
   
8. Confirm the transaction to complete the process. 
   

If you don’t have e-Banking credentials, you can apply at any Alpha Bank branch. 

From your computer through myAlpha Web, as long as you have e-Banking credentials: 

1. On the home screen (Overview), click on New products > Prepaid Card. 
   
   
2. Choose the card you are interested in. 
   
   
3. Learn more about the key features of your chosen card and click on “Next”. 
   
   
4. Choose a card from the list and click on “Next”. 
   
   
5. On the next screen, confirm the accuracy of your personal details so that we can send you your card and PIN. Accept the Terms and Conditions for banking with us and click on “Next”. 
   
   
6. Tap on the Push Notification you will receive on your mobile phone to complete the process. 
   
   

If you don’t have e-Banking credentials, you can apply at any Alpha Bank branch. 

Through e-Banking

You can apply online for an Alpha Bank Bonus Visa, Alpha Bank Bonus Mastercard, AEGEAN Bonus Visa and Affinity Mastercard from your computer through myAlpha Web or your mobile through myAlpha Mobile.

Through the Alpha Bank website

You can apply for any credit card through the Alpha Bank website:

1. Find the card you are interested in and click on “GET THE CARD NOW”. 
   
2. Find out more about the process and click on “PROCEED TO SUBMIT YOUR REQUEST”. 
   
3. Fill in the online application form. You must fill in all your details: personal, home, work, financial and card. 
   
4. Upload the necessary supporting documents. 
   
5. Check your details, then type the code you see on the image at the bottom of the page. 
   
6. Click on “Submit application”. 

You will see the reference number for your application. Call us on the number at the bottom of the page for any issues that may occur while submitting your application. 


To complete your application, you must upload: 

• Your ID card (both sides). 
  
• Your most recent income tax clearance certificate. 
  
• A recent payslip or pension slip. 
  
• A recent mobile phone bill. 

Alternatively, you can apply at any Alpha Bank branch. 

From your computer or mobile phone, as long as you have e-Banking credentials.

From your computer through myAlpha Web:

1. Locate your new card on the home screen (Overview).
2. Click on the 3 dots on the right of the card and choose “Activate Card”.
3. Fill in your card expiration date and choose “Activate”.

From your mobile through myAlpha Mobile:

1. Scroll down to the Cards section on the home screen.
2. Choose “Activate card”.
3. Fill in your card expiration date and choose “Activate”.

If you cannot find your new card on myAlpha Web or myAlpha Mobile, you can add the card.

If you do not have e-Banking credentials, you can activate your card at an Alpha Bank ΑΤΜ after you have received your PIN.

See step-by-step instructions on how to activate your card.

By SMS. You can request to have your PIN issued online or through SMS.

Requesting your PIN online

From your computer through myAlpha Web:

1. Locate your new card on the home screen (Overview).
2. Click on the 3 dots on the right of the card and click on “Send PIN”.
3. Confirm that your mobile phone number is correct. If not, you can change it.
4. Click on “Send”. 

From your mobile through myAlpha Mobile:

1. Scroll down to the Cards section on the home screen and tap on the card for which you want to request a new PIN.
2. Tap on Settings > Send PIN.
3. Confirm that your mobile phone number is correct. If not, you can change it.
4. Tap on “Send”.

Requesting your PIN through SMS

If you do not have e-Banking credentials, you can send an SMS to 19129 from the mobile number you have included in your Alpha Bank personal details:

P (in Latin script), (space), application reference number (sent to you by SMS when you applied for the card), (space), identification code (you can find the code at the bottom of the letter you received with your card).

E.g.: P 34567 456789

1. Scroll down on the home screen (Overview). Under “Credit and Prepaid Cards” and “Loyalty Programme”, select “Add another product”. 
   
2. Click on “Alpha Bank”. 
   
3. Select “Card” from the drop-down list. 
   
4. Type your card number. 
   
5. Click on “Add”.