FAQs about Online Accounts

1. Log in to myAlpha Web.  
2. On the menu, choose: New products > Alpha Smart Save. 
3. Confirm the email address and mobile phone number to which you want the notification for your new account sent. 
4. Read and accept to the product terms. 
5. Click on “Next”. 
6. Check that your personal details are accurate and click on “Next”. 

Your application is complete and your account is now ready to use. At the same time, you will receive an SMS and an email confirming your account has been created. 

The account will automatically open under your name. If you wish to add joint account holders, or your details are not up-to-date, you will need to visit a branch near you.  

Alpha Smart Save allows you to combine savings with the flexibility of a deposit account. With Alpha Smart Save, you can: 

• Enjoy a favourable interest rate, as long as you do not debit your account or withdraw money more than once every 6 months. 
• Achieve up to double returns on your money. Every time you increase your average 6-month balance in a 6-month period without debiting your account or withdrawing money more than once, we reward you by increasing the interest rate on your deposits.  

        Average 6-month balance = Sum of daily available balances on your account / number of days from the beginning of the deposit period to the end of the 6 months.

• Increase your savings on a regular basis by setting up a standing order. It is up to you to come up with the order amount and frequency that works best towards your savings goal. 
• Access your money at any time to withdraw or transfer cash to your other Alpha Bank accounts.  

1. Log in to myAlpha Web.  
2. On the menu, choose: New products > Investments > Alpha online term deposit. 
3. Specify the details for your term deposit: Term, initial capital, desired start date. 
4. Choose the account to be linked to the term deposit, then click on “Next”. 
5. Read and accept the product terms and the Personal Data Notice. 
6. Click on “Next”. 

Your application is complete. In the confirmation message, click on “Details” to print out or save your application details. 

To track the progress of your application, go to the Dashboard and choose History > Product applications. 

1. Log in to myAlpha Web.  
2. On the menu, choose: New products > Investments > Alpha online term deposit with Bonus. 
3. Specify the details for your term deposit: Term, initial capital, desired start date. 
4. Choose the account to be linked to the term deposit. 
5. Choose the Bonus card on which the term deposit Bonus points will be accrued. 
6. Click on “Next”. 
7. Read and accept the product terms and the Personal Data Notice. 
8. Click on “Next”. 

Your application is complete. In the confirmation message, click on “Details” to print out or save your application details. 

To track the progress of your application, go to the Dashboard and choose History > Product applications. 

Yes, but for now you can do this only at a branch.

Book an appointment online at a branch near you and come along with all the other account holders you want to add. If they already bank with us, they need to have updated their details  before the appointment. If they don’t bank with us, they’ll need to bring the necessary documents with them at the appointment.

You can carry out all your day-to-day transactions, such as:

• Pay bills or dues to companies and organisations.
• Transfer money to your accounts in Alpha Bank, and other banks in Greece and abroad.
• Shop using the debit card you’ll link to your account.
• Withdraw cash at ATMs with the debit or credit card you’ll link to your account.
  

Save money on your day-to-day transactions if you link your account to a myAlpha Benefit package.

Yes. If you are the sole account holder in this one, you may open 1 more Alpha Premier account through e-Banking.

If you already hold 2 or more Alpha Premier accounts as a sole account holder, book an appointment at a branch to open a new one.

Download and install the myAlpha Mobile app on your mobile, to start your banking relationship with Alpha Bank. Once you complete the process, you can easily open a payroll account for your salary or pension from your computer or mobile.

Yes. You can link your card to your account:

1. Find your card in the “Overview” home page.
2. Choose “Card details”.
3. Choose “Add new account”.

Yes. To add joint account holders, book an appointment at one of our branches.

Before your appointment you can update your personal details online through your mobile or computer.