Branch Network

About booking an appointment at a branch

How can I book an appointment through my e-Banking?

  • Through your mobile phone, using myAlpha Mobile: On the main menu choose My appointments > New appointment.
  • From your computer through myAlpha Web:  In the “Overview” screen choose “New appointment”.  

How can I book an appointment online?

Through myAlpha Rendez-vous. Schedule online an appointment at one of our branches, for all your banking needs except for transactions at a cashier.

Can I visit a branch without an appointment?

Yes, provided you want to carry out transactions:

  • At a cashier, e.g. deposit or withdraw cash over €500.
  • At an Automated Payment System (APS).

For any other banking needs, we recommend that you book an appointment to best be served.

Find out the new opening hours and service model.

Can I book an appointment with a specific representative?

No. The app recommends the most suitable representative for you.

Can I book an appointment at any branch?

Yes. The app recommends a branch that can serve you.

However, if you want to get served at another branch, choose “See all the branches” to locate one on the map.

How can I cancel or change the appointment I booked online?

To cancel the appointment, choose “Cancel appointment” in the confirmation email you got when you booked your appointment.

To change the appointment, you must first cancel the one you have already booked. Then follow the process again to book a new appointment through myAlpha Rendez-vous .


I do not bank with Alpha Bank. Can I book an appointment online?

Yes. In this case, a default Alpha Bank branch will not appear. Choose a branch from the map.

Do my details at Alpha Bank need to be up-to-date so I can book an appointment?

No. However, your details need to be up-to-date for many of the banking tasks for which you book an appointment.

We suggest that you update your details online before your appointment.