Branch Network

About transactions at an ATM

How can I find the ATM closest to me?

Enter your area or postcode in the search map to locate the Alpha Bank ATMs closest to you.

The ATM captured my card. What should I do?

If this happened at an Alpha Bank branch ATM: You can get your card at the same branch during working hours. You must have your ID card or passport with you. 

Alternatively, you can report a lost card and ask for a replacement through myAlpha Web, myAlpha Mobile, or by calling us on +302103260000 24/7. 

If this happened at an Alpha Bank ΑΤΜ that is not located at an Alpha Bank branch: Report a lost card and ask for a replacement through myAlpha Web, myAlpha Mobile, or by calling us on +302103260000 24/7. 

What transactions can I carry out at an ATM?

  • Cash withdrawals.
  • Payments to the government or organisations by charging your account. At most ATMs, you can pay your bills simply by scanning the barcode on them.
  • Credit card payments as well as personal and consumer loan payments by charging your account.
  • Cash deposits and transfers to your own or another holder’s Alpha Bank account.

        See which ΑΤΜs allow you to make cash deposits. 

  • Prepaid card top-ups with cash or by charging your account.
  • Account, card or loan balance checks, with an option to print out the last 10 transactions on your account.
  • Card activations and PIN changes.

Am I charged for the transactions I carry out at Alpha Bank ATMs?

Any transaction your carry out using an Alpha Bank card (cash withdrawals and deposits, transfers, payments and balance checks) is free of charge.

Only payments to certain companies and organisations may incur a fee of €0.30 to €0.80.

Can I withdrawal cash at ΑΤΜs abroad?

Yes, as long as your card type (e.g. Visa, Mastercard, etc.) is accepted.

Every time you withdraw cash at a bank ATM abroad you are charged:

  • €0.75 within the European Union.
  • 1% on the transaction amount, with a minimum charge of €4.40, outside the European Union.

What is my daily cash withdrawal limit and how can I change it?

The default withdrawal limit is €850 per card.

If you wish to change your limit, you can submit a relevant request:

  • On your computer, using myAlpha Web: Find the card on the home screen and click on the 3 dots on the right of the card. Choose Security settings.
  • On your mobile phone, using myAlpha Mobile: Find the card on the home screen and tap on it. Choose Settings > Change limits.
  • Over the phone on +302103260000.
  • By email to
  • At an Alpha Bank branch.

Is it possible to get voice instructions at ATMs?

Yes. Some ΑΤΜs allow you to plug in your earphones in the earphone jack, for use with the voice instructions option.

This makes it possible for even more people to make cash withdrawals and check the balance on their accounts.