FAQs about blocking your e-Banking

To block anyone from accessing your accounts and cards, provided you:

• Suspect that your login credentials have been stolen or compromised.
• Discovered suspicious activity on myAlpha Web or myAlpha Mobile.

No, your bank accounts, whether you are a sole or joint account holder, are not affected.

You may continue to carry out transactions at a branch, ATM or APS.

No, any debit, credit or prepaid cards in your name are not affected.

However, if you want to block/lock your cards temporarily because you suspect that your details have been compromised, you must do so before you block your e-Banking.

Through myAlpha Web, provided you have login credentials:

1. Log into myAlpha Web with your credentials (username and password).
2. Choose “Settings” from the menu on the left.
3. Choose the “Security settings” tab.
4. Scroll down to the end of the page and click on “Block e-Banking”.
5. Read exactly what will happen once you block your e-Banking and, provided you consent, click on “Block e-Banking” to confirm the blocking.
6. Click on “Close” to conclude the process. You will be automatically logged out of myAlpha Web.

We will call you in a few days to help you regain access to your e-Banking.

As soon as you conclude the process:

• A message appears on your screen telling you that you have blocked your e-Banking successfully.
• You are notified by email that your e-Banking has been blocked and any scheduled transactions have been cancelled.

• Your access to e-Banking is terminated and all the profiles in your name are deactivated.
• Any transactions you may have scheduled for a future date are cancelled.
• Your linked devices are deleted.
  
• Your daily transfer limit is reset.
• Your cards and standing orders remain active.
• You are notified by email about the e-Banking blocking.

Find out in detail what happens once you block your e-Banking.

To notify you that, because you blocked your e-Banking, any money transfers / bill payments you may have scheduled for a future date have been cancelled.

If they need to be carried our or if they are due soon, you need to make sure you carry them out at a branch, ATM or APS, or choose another way to pay them, e.g. by card.

If your e-Banking is reactivated before that, you’ll need to schedule them again.

You cannot reactivate it immediately online, as we need to conclude the necessary checks.

You need to wait for us to call you in a few days to reactivate your profile, once we authenticate you, so you may regain access to myAlpha Web and myAlpha Mobile.

Because it was deleted automatically for security reasons when you blocked your e-Banking.

To link it again, you need to reinstall myAlpha Mobile on your device and log in with your credentials, so it may be added automatically.