I received an email or SMS asking for my account information or my credentials. What should I do?
You must not answer. Do not forget that Alpha Bank will never ask you to provide your e-Banking credentials or your card PINs through email, SMS, Viber, phone or any other form of communication.
You must be extremely cautious and remain vigilant if you receive emails or other messages (e.g. SMS) that appear to have been sent by Alpha Bank or other organisations (e.g. the gov.gr website or by prospective clients claiming they want to make a down payment etc.), but ask you to provide your credentials or account and card information. These are common scamming methods, known as phishing and smishing, used to steal your credentials.
Never answer such messages or follow links that may be contained in them. You can forward the message to Alpha Bank and delete it from your email or mobile.
To make your transactions more secure, you should log into our online services only through:
- Alpha Bank’s official website, which you should access by actually typing https://www.alpha.gr/en directly into your browser’s address bar.
- myAlpha Mobile, Alpha Bank’s official app.
Find out about other scamming methods you should look out for.