FAQs about myAlpha Rendez-vous

• Through your mobile phone, using myAlpha Mobile: On the main menu choose My appointments > New appointment.
• From your computer through myAlpha Web:  In the “Overview” screen choose “New appointment”.  

Through your mobile phone, using myAlpha Mobile

1. On the home screen, tap on the 3 horizontal lines on the top left. On the main menu, tap on My appointments > New appointment > Book appointment.
2. Toggle on the “I am hearing impaired” option.
3. Find out about how we can communicate during the appointment if you are hearing impaired,   read the notice on personal data processing and choose “I consent” to continue.
4. Tap on “Book appointment”.
5. Choose up to 3 reasons for your appointment and whether you want the appointment to take place through video call, phone call or at a branch.
6. Choose the branch, and the day and time that suits you among the available dates.
7. Choose “Confirm appointment” to book your appointment.

From your computer through myAlpha Web

1. On the home screen (Overview) on the right menu, choose New appointment > Book appointment.
2. Toggle on the “I am hearing impaired” option.
3. Find out about how we can communicate during the appointment if you are hearing impaired,   read the notice on personal data processing and choose “I consent” to continue.
4. Choose “Book an appointment”.
5. Choose up to 3 reasons for your appointment and whether you want the appointment to take place through video call, phone call or at a branch.
6. Choose the branch, and the day and time that suits you among the available dates.
7. Click on “Confirm appointment” to book your appointment.

Through myAlpha Rendez-vous:

1. Choose the “Individual” user type.
2. Enter your details and toggle on the “I am hearing impaired” option.
3. Find out we can communicate during the appointment if you are hearing impaired, read the notice on personal data processing and choose “Activate option” to continue.
4. Click on “Confirm”.
5. Enter the 6-digit code you received on your mobile through Viber / text message.
6. Choose up to 3 reasons for your appointment and click on “Next”.
7. Choose whether you want the appointment to take place at a branch or through video call and click on “Next”.
8. Choose the branch, and the day and time that suits you among the available dates.
9. Click on “Confirm appointment” to book your appointment.

When you book your appointment online and have already chosen “I am hearing impaired”, choose the appointment type and the contact method.

If you choose a video call

When you book your appointment online, choose how you want to communicate with our representative:

• In Greek Sign Language, with the help of our interpreter
• Through live chat

The video call will only allow us to provide you with information. We will not be able to carry out any transactions, process applications for new products or services, or handle any other requests on your behalf. However, we can guide you through the steps and help you carry out such actions online, if possible.

If you choose to visit a branch

At the branch, you can communicate with our representative:

• In writing.
• Through a sign language interpreter on the Iris Relay Service app, a free service provided by the Greek National Foundation for the Deaf. To save time, download the app and sign up before your appointment.
• Assisted by a certified interpreter of your choice. They must present both proof of ID and an interpreter certification card.

Yes, provided you want to carry out transactions:

• At a cashier, e.g. deposit or withdraw cash over €500.
• At an Automated Payment System (APS).

For any other banking needs, we recommend that you book an appointment to best be served.

Find out our branch opening hours.

Yes. The app recommends a branch that can serve you.

However, if you want to get served at another branch, choose:

• “Other branch”, if you are booking your appointment through myAlpha Mobile or myAlpha Web.
• “See all the branches” if you don’t have e-Banking credentials and are booking your appointment by filling in the online form on alpha.gr.

Then locate the branch you want on the map.

On the overview screen on myAlpha Mobile or myAlpha Web, under “My appointments’, choose “All appointments”. On your appointment tab, go to the 3 dots and choose “Change appointment” or “Cancel appointment”.

If you don’t have e-Banking credentials and booked your appointment by filling in the online form on alpha.gr, choose “Cancel appointment” on the confirmation email you received. If you want to book a new appointment, go through the steps again.

Yes, by filling in the online form on alpha.gr..

In this case, a default Alpha Bank branch will not appear. Choose a branch from the map.

On the day and time of your appointment log into myAlpha Web. On the overview screen, click on “All appointments” under the “My appointments” section. On your appointment tab, click on “Log into the appointment” to start the video call.

If you don’t have e-Banking credentials, booked your appointment by filling in the online form on alpha.gr and want to start your video call using your mobile or tablet, you need to download MS Teams on your device. If you are using a computer, click on the appointment link to start a video call on Teams.