FAQs about myAlpha Rendez-vous

• Through your mobile phone, using myAlpha Mobile: On the main menu choose My appointments > New appointment.
• From your computer through myAlpha Web:  In the “Overview” screen choose “New appointment”.  

Yes, provided you want to carry out transactions:

• At a cashier, e.g. deposit or withdraw cash over €500.
• At an Automated Payment System (APS).

For any other banking needs, we recommend that you book an appointment to best be served.

Find out our branch opening hours.

Yes. The app recommends a branch that can serve you.

However, if you want to get served at another branch, choose:

• “Other branch”, if you are booking your appointment through myAlpha Mobile or myAlpha Web.
• “See all the branches” if you don’t have e-Banking credentials and are booking your appointment by filling in the online form on alpha.gr.

Then locate the branch you want on the map.

On the overview screen on myAlpha Mobile or myAlpha Web, under “My appointments’, choose “All appointments”. On your appointment tab, go to the 3 dots and choose “Change appointment” or “Cancel appointment”.

If you don’t have e-Banking credentials and booked your appointment by filling in the online form on alpha.gr, choose “Cancel appointment” on the confirmation email you received. If you want to book a new appointment, go through the steps again.

Yes, by filling in the online form on alpha.gr..

In this case, a default Alpha Bank branch will not appear. Choose a branch from the map.

On the day and time of your appointment log into myAlpha Web. On the overview screen, click on “All appointments” under the “My appointments” section. On your appointment tab, click on “Log into the appointment” to start the video call.

If you don’t have e-Banking credentials, booked your appointment by filling in the online form on alpha.gr and want to start your video call using your mobile or tablet, you need to download MS Teams on your device. If you are using a computer, click on the appointment link to start a video call on Teams.