Branch Network

About booking an appointment at a branch

Can I visit a branch without an appointment?

Yes, provided you want to carry out transactions:

  • At a cashier, e.g. deposit or withdraw cash over €500.
  • At an Automated Payment System (APS).

For any other banking needs, we recommend that you book an appointment to best be served.

Can I book an appointment with a specific representative?

No. The app recommends the most suitable representative for you.

Can I book an appointment at any branch?

Yes. The app recommends a branch that can serve you.

However, if you want to get served at another branch, choose “See all the branches” to locate one on the map.

How can I cancel or change the appointment I booked online?

Choose “Cancel appointment” from the confirmation email you got. If you want to book a new appointment, go through the steps again.

I do not bank with Alpha Bank. Can I book an appointment online?

Yes. In this case, a default Alpha Bank branch will not appear. Choose a branch from the map.

Do my details at Alpha Bank need to be up-to-date so I can book an appointment?

No. However, your details need to be up-to-date for many of the banking tasks for which you book an appointment.

We suggest that you update your details online before your appointment.

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