FAQs about myAlpha Rendez-vous

• Through your mobile phone, using myAlpha Mobile: On the main menu choose My appointments > New appointment.
• From your computer through myAlpha Web:  In the “Overview” screen choose “New appointment”.  

Yes, provided you want to carry out transactions:

• At a cashier, e.g. deposit or withdraw cash over €500.
• At an Automated Payment System (APS).

For any other banking needs, we recommend that you book an appointment to best be served.

Find out the new opening hours and service model.

To cancel the appointment, choose “Cancel appointment” in the confirmation email you got when you booked your appointment.

To change the appointment, you must first cancel the one you have already booked. Then follow the process again to book a new appointment through myAlpha Rendez-vous .