Detail updating

Log in using your e-Banking credentials through myAlpha Mobile from your mobile or myAlpha Web from your computer.

On myAlpha Mobile

1. Tap on the 3 horizontal lines on the top left and choose “Profile”.
2. Choose the pencil icon next to “Mobile phone”.
3. Enter the new mobile number and tap on “Continue”.
4. Accept the change with your biometrics or your 4-digit PIN.
5. Enter the 6-digit code you receive on your new mobile number and tap on “Continue”.

On myAlpha Web

1. On the left menu, click on “Settings”.
2. Under “Personal details” choose the pencil icon next to “Mobile phone”.
3. Enter the new mobile number and click on “Save”.
4. Accept the push notification you receive on your new mobile or enter the 6-digit code you receive on your old mobile, if you haven’t activated the push notifications on myAlpha Mobile. Choose “Continue”.
5. Enter the 6-digit code you receive on your new mobile number and click on “Continue”.

Important:

The mobile number will change in 2 business days and you’ll receive a relevant text message. Until then, use your old mobile number for your transactions.

On myAlpha Mobile

1. Tap on the 3 horizontal lines on the top left and choose “Profile”.
2. Choose the pencil icon next to “Email”.
3. Enter the new email and tap on “Continue”.
4. Enter the 6-digit code you receive on your new email and tap on “Continue”.
5. Accept the change with your biometrics or your 4-digit PIN.

On myAlpha Web

1. On the left menu, click on “Settings”.
2. Under “Personal details” choose the pencil icon next to “Email”.
3. Enter the new email and click on “Save”.
4. Accept the push notification you receive on your mobile, if you have myAlpha Mobile and have activated the push notifications. Otherwise, enter the 6-digit code you receive on your mobile and click on “Continue”.
5. Enter the 6-digit code you receive on your new email and tap on “Continue”.

Important:

The email will change immediately and you will receive a relevant message on your old and new email.

1. Log in using your e-Banking credentials through myAlpha Mobile from your mobile or myAlpha Web from your computer.
2. On myAlpha Mobile, on the main menu choose “Update details”. Choose the information you want to update and tap on “Update via eGov-KYC”.
   
   On myAlpha Web, choose Settings > Personal info > Online personal info update > Connect with Gov.gr.
3. Enter your Taxisnet credentials and then the one-time-password you receive on your mobile.
4. Find the categories and data that may be transferred to the bank and consent to the data transfer.
5. Check that your details are correct and consent to the data transfer to Alpha Bank. On myAlpha Mobile, choose “Update” for the details you want to update or “Omit” for those you don’t want to update.
6. On myAlpha Mobile, complete the process with biometrics or your 4-digit PIN and on myAlpha Web with push notification or the 6-digit code you receive on your mobile.

Important: After completing the process, check your profile to confirm that all your details are updated and that there are no more orange-marked fields.

Log in using your e-Banking credentials through myAlpha Mobile from your mobile or myAlpha Web from your computer.

On myAlpha Mobile

1. On the main menu, choose “Update details”.
2. Choose the information you want to update and tap on “Document upload”.
3. Choose the document you want to upload and tap on the arrow on the bottom of the screen. You can choose “Take a photo” and take a photo of the document or choose “From Gallery” and choose a photo from your mobile phone gallery. Tap on “Continue”.
4. Accept the terms and tap on “Confirm”.

On myAlpha Web

1. Choose Settings > Personal info > Online personal info update.
2. Click on the “submit online” link.
3. Choose the information you want to update, along with the type of document you will be uploading.
4. Upload the document, accept the terms and click on “Continue”.

Have a look at which documents you can upload to update your details and in which format.