Branch Network

Web banking

Log into myAlpha Web using your e-Banking credentials and carry out transactions from your computer.

Your bank on your computer

Complete control
Get an overview of all your products at Alpha Bank and other banks you bank with at a glance.
Transactions on the spot
Pay accounts, loans and cards, and transfer money to Greece and abroad.
Online products
Get accounts, term deposits, cards, personal loans and transaction packages.

What you can do with myAlpha Web

Manage your banking products and carry out secure transactions from your home or office.

For new cards

Activate your new card in just 3 steps and activate it straight away.

For cards you already hold

Keep track of your card balances, Bonus points and activity/transfer log. Moreover:

  • Load your prepaid cards.
  • Transfer Bonus points from 1 of your Bonus cards to another card with a different holder.
  • Set up or change your credit card payment method.
 
Tip: If you’ve forgotten your card PIN request to have your PIN resent through myAlpha Web.

Pay dues and instalments

  • Card bills issued by Alpha Bank and other banks
  • Loan instalments at Alpha Bank
  • Bills issued by companies and organisations
  • Donations to charities
 
Tip: You may set up standing orders for money transfers and payments, to transfer a specific amount to a specific account or to make a specific payment every month.

Send money anywhere

In just a few steps, you may transfer money:

  • Between your own Alpha Bank accounts or to another holder’s Alpha Bank account.
  • To another bank in Greece or abroad, immediately or at a future date.
 
Tip: Did you send money to someone and they never received it? Look through your transaction history to locate the transfer.                                                                  

Stolen or lost card

If your card has been lost or stolen , report it in a flash from your mobile, without having to call us. Your card is cancelled immediately. If you want, you can ask to have it reissued at the same time.

 
Tip: If you’re 100% sure that you’ve lost your card, you can block it temporarily, until you find it, for transactions at ATMs, POS devices or online, or for all three. 

Transaction limits in debit cards

Change the transaction and withdrawal limit on your debit card, depending on your needs.

For example, if you want to buy something expensive, you may increase the limit up to €3,000 and decrease it again after that.

How to manage your e-Banking from your computer

Recover your credentials if you’ve forgotten them, tailor your e-Banking to your preferences and update your details.
  • Recover your username online, as long as you hold an active Alpha Bank card and have registered your mobile number and email with us.

  • Recover your password online, as long as you remember your username and have registered your email and mobile number with us.

  • You may change your e-Banking username and password before they expire, using ones you have less trouble remembering.

  • Unlock your e-Banking online in a flash, in case you locked it.

  • Tailor your profile to your needs and preferences, and choose which products will appear under Overview.

  • Save transactions you carry out regularly, so you won’t have to repeat the process each time.

  • Change your mobile number or email on the spot: Profile > Personal info.

  • Update your details through eGov-KYC or through alpha.gr by online document upload, any time you like.

No e-Banking?

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get e-Banking credentials online.

Staying secure

We adopt all the necessary measures for you to carry out transaction securely through myAlpha Web.

How we protect you

The security of your transactions is our priority. Find out how we safeguard your transactions.

How to protect yourself

We have put together tips and instructions that will help you carry out your transactions more securely.

What you must look out for

Have a look at the most common scamming methods, so that you can remain vigilant and know what you must look out for.

Need help?

Watch a video with detailed instructions on how to carry out daily banking transactions from your computer.
Through myAlpha Web How can I log into e-Banking for the 1st time from my computer?
If you bank with Alpha Bank How can I get e-Banking credentials from my computer?
In just a few steps How can I transfer money and set up standing orders from your computer?

Any questions?

Find the answers you need for myAlpha Web.

I want to log into e-Banking from my computer. Which browser should I use?

Any browser:

  • Google Chrome – version 94 or later
  • Mozilla Firefox – version 93 or later
  • Safari – version 14 or later
  • Opera – version 80 or later
  • Microsoft Edge – version 94 or later

If you are using an older browser version, make sure you download the latest one.

What credentials do I need for e-Banking?

There are 2 different types of credentials:

Username

This is the Username you need to sign in:

  • If you sign up online, you create it yourself.
  • If you sign up at a branch, you provide one for you. However, you can change your Username through myAlpha Web or myAlpha Mobile: Settings > Security settings > Change Username.

In both cases, the 15-digit Username created for each user remains valid. You can find it in the Profile section on myAlpha Web or myAlpha Mobile.

If you have forgotten your Username, you can easily recover it.

Password

This is the Password you need to sign in:

  • If you sign up online, you create it yourself.
  • If your sign up at a branch, you will receive an email containing a series of numbers, and a separate SMS informing you which places in the series correspond to your Password digits. You need to combine the information from the 2 messages to create the Password. In this case, you will need to change it as soon as you log in for the first time.

If you forget your Password, you can easily recover it.

I have forgotten my Username. What should I do?

You can recover your Username online, as long as you have an Alpha Bank credit, debit or prepaid card and you have registered your mobile phone number and your email address with Alpha Bank.

Alternatively, you can call us on +30210326000 and we will provide it for you.

Bring your bank to your home

Carry out banking transactions from your computer.
Your bank on your mobile
Download the myAlpha Mobile app and start banking from your mobile, on the go.
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