FAQs about Managing your Account

You can update your personal details online through myAlpha Web or myAlpha Mobile:

1. Log in using your credentials.
2. Choose to update your documents online from the menu.
3. Select the details you want to update, along with the document type you will be uploading.
4. Submit your document online.

If you do not have e-Banking credentials, you can use an Alpha Bank card.

1. On the Documents Update page, scroll down to the Online document update section.
2. Fill in your Alpha Bank card details.
3. Select the details you want to update, along with the document type you will be uploading.
4. Submit your document online.

You can also update your personal details online through eGov-KYC.

Yes, at a branch near you. 

To complete the process: 

• You and the joint account holder must come to the bank and sign. 
• All the account holders must have updated their personal and financial details with Alpha Bank.

You can dispute a transaction: 

• Over the phone on +302103260000. 
• At a branch near you.   

You must first activate your account. You can activate your account online, from your computer or mobile phone, as long as: 

• You are one of the account holders. 
• Your personal information is fully up-to-date. Find out all the ways to update your personal details. 
• The account has not been dormant for more than 20 years. 
• The account is not blocked (there are no limitations on debited and/or credited amounts). 
  

• You have previously added the account on your profile. 

To activate the account: 

1. Log in to myAlpha Web or myAlpha Mobile, go to Overview and find the account you want to activate. 
   
2. Select the “Activate account” option that appears under the account number. 

A message appears that your account has been successfully activated.   

If you do not have e-Banking credentials, you can get your credentials online. Alternatively, you can get them at a branch near you. 

On the dashboard, once you log in to myAlpha Web or myAlpha Mobile. 

You can view the available balance on each of your accounts in the Accounts section of the Overview. If you click or tap on the account, both the available balance and the gross balance appear. 

Your available balance represents the funds you can use right away. Your gross balance is the overall balance in your account at any given moment, though some of the funds may not be available, as they have already been used for a transaction. 

This happens when there are credit or debit transactions that are still pending. For example, a purchase made with your debit card that has not cleared yet or an incoming payment that has yet to be credited to your account: 

• In the case of the purchase, the amount you have already spent has not left your account yet. Therefore, it still appears in the gross balance, though not in the available balance, as it has already been spent. 
• In the case of the incoming payment, we have received the payment details from the other bank, but have not yet received the actual amount. Therefore, the amount does appear in the gross balance, but has not yet reached your account, which means it is not yet available. 

• On the dashboard of myAlpha Web. 
• In your passbook.  
• In the account statement you receive by post.