Branch Network

How can we assist you?

The Bank attaches particular significance in ensuring that your expectations are met and that the issues that may have concerned you are resolved.

Our primary goal is your Service!

If, for any reason, you feel that we haven’t met your expectations, please let us know and we will work towards finding a solution.

Tell us what went wrong

In order for us to be able to assist you, please provide us with the below information:

  • Your name
  • Your account or credit card number
  • A description of your complaint (What happened? When? Where? Who? Why?)

Quality Management System

Customer Service Division applies a Quality Management System to resolve complaints, certified by the International Organization Bureau Veritas, based on the ISO 9001 standard.

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