Branch Network

How can we assist you?

The Bank works systematically to ensure that your expectations are met and that the issues that may have concerned you are resolved.

Our primary goal is your Service! 

Tell us what went wrong

In order for us to be able to assist you, please provide us with the below information:

  • Your personal information
  • What happened? When? Where? Who? Why?

Quality Management System

Customer Service Division applies a Quality Management System to resolve complaints, certified by the International Organization Bureau Veritas, based on the ISO 9001 standard.
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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