Branch Network

About avoiding data breaches

I received an email or SMS asking for my account information or my credentials. What should I do?

You must not answer. Do not forget that Alpha Bank will never ask you to provide your e-Banking credentials or your card PINs through email, SMS, Viber, phone or any other form of communication.

You must be extremely cautious and remain vigilant if you receive emails or other messages (e.g. SMS) that appear to have been sent by Alpha Bank or other organisations (e.g. the website or by prospective clients claiming they want to make a down payment etc.), but ask you to provide your credentials or account and card information. These are common scamming methods, known as phishing and smishing, used to steal your credentials.

Never answer such messages or follow links that may be contained in them. You can forward the message to Alpha Bank and delete it from your email or mobile.

To make your transactions more secure, you should log into our online services only through:

  • Alpha Bank’s official website, which you should access by actually typing directly into your browser’s address bar.
  • myAlpha Mobile, Alpha Bank’s official app.

Find out about other scamming methods you should look out for.  

I think someone has tried to steal my credentials or has actually stolen them. What should I do?

Call Alpha Bank immediately on +302103260000 so that we may lock your e-Banking account. After listening to the recording, say “suspicion of fraud” and your call will be immediately directed to an Alpha Bank employee.

For fraud-related issues, our helpline is available 24/7.

Why don’t you have measures in place so that phishing messages cannot reach us?

We always try to inform our customers about phishing attempts, and at the same time train them to recognise suspicious activity.

Scammers use spam servers that send bulk messages to random mobile phone numbers and bulk emails to random email addresses. This does not result from malicious action against Alpha Bank’s servers and systems that would lead to a data breach.

Scammers often manage to send bulk messages using the same sender name as the one appearing in our own communications. It is impossible for the devices receiving the messages to tell the legitimate and fraudulent senders apart, so they simply categorise messages sent by the same sender under the same thread.

Phishing messages aim to lure users into giving away their personal data to malicious senders. This is why you should never forget that Alpha Bank will never ask you for your personal details and credentials through email, SMS, Viber, phone or any other form of communication.

If you have even the slightest suspicion about a message you have received, you can forward it to Alpha Bank so that we may assess it and advise you whether it can be trusted.