FAQs about help with emergencies

Cancel your card and apply for a new one. If you are not sure whether your card has actually been lost, you can temporarily block your card.  

You can cancel your card: 

From your computer through myAlpha Web 

1. Find your card on the home screen (Overview). 
2. Click on the 3 dots on the right of the card and choose “Lost/Stolen/Damages card”. 
3. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. Issuing a new card costs €5 for Enter Visa and Enter Mastercard debit cards.
4. Choose an address for the new card to be sent to. 
5. Find out how you will receive your PIN. 
6. Click on “Send”. 

From your mobile phone through myAlpha Mobile 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Tap on Stolen/Lost card”. 
4. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. Issuing a new card costs €5, except for Bonus cards that are issued at no cost.
5. Choose an address for the new card to be sent to. 
6. Find out how you will receive your PIN. 
7. Tap on “Next”. 

Your card is cancelled automatically. 

If you do not have e-Banking credentials, call us on +302103260000. 

For your own protection, review the transactions on your card. If there is a transaction you cannot identify, you can dispute the transaction online, by calling us on +302103260000, or at any Alpha Bank branch. 

To stay on top of your card transactions, you can activate Alpha alerts.

If this happened at an Alpha Bank branch ATM: You can get your card at the same branch during working hours. You must have your ID card or passport with you. 

Alternatively, you can report a lost card and ask for a replacement through myAlpha Web, myAlpha Mobile, or by calling us on +302103260000 24/7. 

If this happened at an Alpha Bank ΑΤΜ that is not located at an Alpha Bank branch: Report a lost card and ask for a replacement through myAlpha Web, myAlpha Mobile, or by calling us on +302103260000 24/7. 

Yes, as long as you have e-Banking credentials. 

From your computer through myAlpha Web: 

1. On the home screen (Overview), find the card you need blocked. 
   
2. Click on the 3 dots on the right of the card and select “Block/Unblock card”. 
   
3. Select the “Block” option under “Block card”. 

From your mobile phone through myAlpha Mobile: 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Select the “Lock card” option. 

1. Download the Card transaction dispute application form. 
2. Fill in your card number, personal details and disputed transaction details. 
   
3. Choose the reason for disputing the transaction. If your card has been lost or stolen, you must first cancel your card. 
   
4. Print out and sign the application form. 
   
5. Send the scanned application form, along with the necessary supporting documents listed in the form for your case, to disputes-bo@alpha.gr. 

Your 4-digit PIN is required to access your account on myAlpha Mobile. The only way to bypass this is by using your own biometrics (fingerprint or Face ID).

No, as long as your account credentials (Username και Password) have not been compromised, too.

However, you still have to remove your connected device on myAlpha Web: Settings > Security settings > Manage your connected devices. Alternatively, you can temporarily suspend your e-Banking account by calling us on +302103260000.

When you get a new device, you will have to download and install the myAlpha Mobile app and activate Push Notifications again.