FAQs about Online Accounts

Yes. You only need a few minutes and 2 supporting documents to open your first account through your mobile phone, daily from 07:30 to 23:30. You do not need to visit a branch.

1.  Download and install the myAlpha Mobile app.
2. Take photos of your face and your ID card or passport. Start a video call with an Alpha Bank employee.
3. Take a photo of your income tax clearance certificate or upload it.
4. Accept the Terms and Conditions for banking with us.

When you open a new account, you automatically get:

• A debit card for purchases and cash withdrawals.
• e-Banking credentials to manage your account online.

If you have any problem during the process, call us on +302103260000 or visit any Alpha Bank branch.

You must:

• Be over 18 years old.
• Have a mobile phone and an email account.
• Be a permanent resident in Greece.
• Have a Greek tax number only.
• Not be the main holder in any other Alpha Bank account.

You will also need:

• Your ID card or passport issued in any EU country.
• Your last income tax clearance certificate. If you do not have one, you can use your tax number issuance certificate instead.

Within 3 months from the account opening date, you must provide proof of:

• Occupation – This can be a payslip, a pension slip or any other relevant document certifying your occupation.
• Address – This can be a utility bill or any other document certifying your address.

1. Log in to myAlpha Web.  
2. On the menu, choose: New products > Alpha Smart Save. 
3. Confirm the email address and mobile phone number to which you want the notification for your new account sent. 
4. Read and accept to the product terms. 
5. Click on “Next”. 
6. Check that your personal details are accurate and click on “Next”. 

Your application is complete and your account is now ready to use. At the same time, you will receive an SMS and an email confirming your account has been created. 

The account will automatically open under your name. If you wish to add joint account holders, or your details are not up-to-date, you will need to visit a branch near you.  

Alpha Smart Save allows you to combine savings with the flexibility of a deposit account. With Alpha Smart Save, you can: 

• Enjoy a favourable interest rate, as long as you do not debit your account or withdraw money more than once every 6 months. 
• Achieve up to double returns on your money. Every time you increase your average 6-month balance in a 6-month period without debiting your account or withdrawing money more than once, we reward you by increasing the interest rate on your deposits.  

        Average 6-month balance = Sum of daily available balances on your account / number of days from the beginning of the deposit period to the end of the 6 months.

• Increase your savings on a regular basis by setting up a standing order. It is up to you to come up with the order amount and frequency that works best towards your savings goal. 
• Access your money at any time to withdraw or transfer cash to your other Alpha Bank accounts.  

1. Log in to myAlpha Web.  
2. On the menu, choose: New products > Investments > Alpha online term deposit. 
3. Specify the details for your term deposit: Term, initial capital, desired start date. 
4. Choose the account to be linked to the term deposit, then click on “Next”. 
5. Read and accept the product terms and the Personal Data Notice. 
6. Click on “Next”. 

Your application is complete. In the confirmation message, click on “Details” to print out or save your application details. 

To track the progress of your application, go to the Dashboard and choose History > Product applications. 

1. Log in to myAlpha Web.  
2. On the menu, choose: New products > Investments > Alpha online term deposit with Bonus. 
3. Specify the details for your term deposit: Term, initial capital, desired start date. 
4. Choose the account to be linked to the term deposit. 
5. Choose the Bonus card on which the term deposit Bonus points will be accrued. 
6. Click on “Next”. 
7. Read and accept the product terms and the Personal Data Notice. 
8. Click on “Next”. 

Your application is complete. In the confirmation message, click on “Details” to print out or save your application details. 

To track the progress of your application, go to the Dashboard and choose History > Product applications. 

Download and install the myAlpha Mobile app on your mobile, to start your banking relationship with Alpha Bank. Once you complete the process, you can easily open a payroll account for your salary or pension from your computer or mobile.

Yes. To add joint account holders, book an appointment at one of our branches.

Before your appointment you can update your personal details online through your mobile or computer.

Yes. You can link your card to your account:

1. Find your card in the “Overview” home page.
2. Choose “Card details”.
3. Choose “Add new account”.

Online, from your computer or mobile phone, as long as:

• You are one of the account holders.
• Your personal information is fully up-to-date. Find out all the ways to update your personal details.
• Your account has not been dormant for more than 20 years.
• The account is not blocked (there are no limitations on debited and/or credited amounts).
• You have previously added the account on your profile.
  

Log into myAlpha Web from your computer or myAlpha Mobile from your mobile and activate the account in 2 simple steps:

1. Locate the dormant account on the home screen (Overview), under Accounts.
2. Choose the “Activate account” option under the account number.
   

If you cannot locate the dormant account on the home screen, click on “Visibility settings” on myAlpha Web and slide the bar to the right to be able to see the account in the Overview screen.

If you have additional dormant accounts, you need to repeat the process for each one separately.