FAQs about myAlpha Vibe

1. Log into your mobile app with your digital banking credentials.
2. On the home screen, scroll down to the “Cards” section and locate your new myAlpha Vibe Bonus Visa card.
3. Choose “Activate card”.
4. Fill in your card expiry date and choose “Activate”.

Yes, they can use it at in-store POS devices, provided they have added it to their digital wallet.

Digital wallets work on the mobile phone without data connection.

Yes, they can use it to shop online or at in-store POS devices abroad, with no currency conversion fees (FX costs).

Give the card to your child who is travelling outside Greece for:

• Studies (undergraduate, Erasmus, etc.)
• School trips
• Holidays with friends

From shopping

The myAlpha Vibe Bonus Visa card is linked to the Bonus loyalty programme. When your child uses their card to shop in Greece and abroad, you earn:

• 4 Bonus points for every €1 when you shop at major partners. 
• 2 Bonus points for every €1 when you shop at other partner companies.
• 1 Bonus point for every €1 when you shop in-store or online in Greece and abroad
  

From the 1st transaction

Earn 3,000 Bonus points as a welcome gift with your child’s 1st transaction using their card. You get the Bonus points at least 2 days after the transaction. 

The welcome points are only given once, with the 1st myAlpha Vibe Bonus Visa card that is issued, irrespective of the number of children you have.

You do not receive Bonus points when you load the card. 

Find out how you redeem your Bonus points.

No. The child can only:

• Find out the card balance.
• Change the card PIN.

Cancel the myAlpha Vibe Bonus Visa. Through the mobile app, from the myAlpha Vibe menu:

1. Choose the card you want to cancel.
2. Tap on the 3 dots at the top right.
3. Choose “Cancel card”.
   

The card is cancelled immediately.

To get a new card, choose “Issue card” from the myAlpha Vibe menu.

Alternatively, you may block your card temporarily. 

Your child will not be able to use their card in the following business categories:

• Off-licence.
• Tobacco stores.
• Dating services.
• Gambling (online, slot machines, casinos).
• Pawn shops.
• Lotteries and betting.
• State horse and dog racing.
• Money transfer services.
• Massage services and parlours.
• Adult entertainment services and pornography.
• Fortune telling services.
  

Those categories are blocked according to the code activity number they have registered with their POS provider.

Depending on their device, they can use:

• Apple Pay for iOS devices, provided they are 15 years and over.
• Google Pay for Android devices, provided they are 15 years and over.
  
• Garmin Pay for Garmin watches, provided they are 16 years and over.

For your child to use their card through a digital wallet they must have an NFC-enabled mobile and add the card to that wallet.

The child must download the app on their new device and you have to pair the 2 apps again.

Log into the mobile app and:

1. From the “Overview”, swipe right and tap on the “Pocket money to your child” banner.
2. From the myAlpha Vibe home screen, choose the child’s tab.
3. Go to the child settings.
4. Tap on the option to send a new SMS.
5. Once your child downloads the app, go to the settings and choose to pair your app with the child’s app.
6. Use the code that will appear on your child’s app.

You can temporarily block the card from myAlpha Mobile settings:

1. Go to: Menu > Cards
2. Choose the MyAlpha Vibe Mastercard.
3. Go to: Settings > Lock and unlock

Yes, whenever you want through the myAlpha Vibe settings.

You'll see relevant instructions based on the change you want to make.

The new package is activated immediately and the new fee will start being charged as of the following month.

Yes, whenever you want through the myAlpha Vibe settings. You’ll need to unload and cancel your child’s card first.

You must send a new message to your child. Log into the mobile app:

1. From the “Overview”, swipe right and tap on the “Pocket money to your child” banner.
2. From the myAlpha Vibe home screen, tap on the child’s tab.
3. Go to the child settings.
4. Tap on the option to send a new SMS.
5. Once your child downloads the app, go to the settings and choose to pair your app to the child’s app.
6. Use the code that will appear on your child’s app

If the push notifications were not activated the first time the child logged into the app, then you must help them approve their transactions over the first 24 hours following their initial  login. Afterwards, your child will be able to confirm their transactions through push notifications, as per normal.

The first 24 hours after the initial login, the child:

1. Fills in the confirmation code that is sent to your mobile.
   
2. Fills in your tax number, the first time only.
   
3. Creates a 3-digit e-com PIN to confirm their transactions, the first time only.
4. Fills in the e-com PIN.

If the push notifications were not activated the first time child logged into the app, they can do so through the app settings under Profile > Settings.