Customer Service
+30 210 326 0000
| Service |
Working Hours |
| Suspicion of fraud |
24 hours x 7 days |
| Lost or stolen cards |
| Cards |
Monday-Sunday (including public holidays), 08:00-23:00
|
| Digital banking |
| Phone banking |
| Personal loans |
| Other services |
Business Customer Service
+30 210 326 9500
| Service |
Working Hours |
| Banking operations (account updates, payments, transfers, product management) |
Monday-Saturday, 08:00-18:00 |
| Lost or stolen cards, suspicion of fraud |
24 hours x 7 days |
Merchants Customer Service
Nexi: +30 210 624 4300
| Service |
Working Hours |
| Technical support for Nexi Terminals (installation, terminal user instructions, technical support, transaction issues, authorisation cancellations, NexiPOS consumables) |
24 hours x 7 days (including public holidays) |
| Other acquiring matters |
Monday-Saturday, 08:00-22:00
Sundays and public holidays, 11:00-20:00 |
Cardlink: +30 210 630 3000
| Service |
Working Hours |
| Information on My Alpha POS and Instant Credit |
Monday-Saturday, 08:00-22:00
Sundays, 11:00-20:00 |
| Card authorisations and terminal technical support |
24 hours x 7 days |
Group Services
| Service |
Telephone |
| Alpha Real Estate Services |
+30 210 326 3929 |
| Generali |
+30 210 809 6100 |
| Alpha Leasing |
+30 210 336 7900 |
| Αlpha Trade |
+30 210 370 5700 |
| ALPHA ASSET MANAGEMENT M.F.M.C |
+30 210 374 2800 |
To contact us electronically fill in our contact form.
