Branch Network

About managing your cards

How can I pay my credit card bill?

Choose the most convenient payment method for you: 

  • With a standing order from your deposit account. You can easily set up a standing order using myAlpha Web. 
  • From your computer through myAlpha Web
  • From your mobile phone through myAlpha Mobile. 
  • Over the phone through myAlpha Phone. 
  • At an Alpha Bank ΑΤΜ or Automated Payment System. 
  • At any Alpha Bank branch

How can I increase my credit card limit?

Send an email to, mentioning: 

  • The new credit card limit you need. 
  • Your card details (number, Visa or Mastercard, etc.). 
  • Your most recent income tax clearance certificate. 
  • Your most recent payslip (if you are on a payroll). 

We will assess your application and let you know within 2-3 working days. The new limit will apply instantly. 

Can I use my card when travelling abroad?

Yes, you can use any Alpha Bank card for transactions or ΑΤΜ cash withdrawals when abroad. 

For cash withdrawals, there is a charge when using ΑΤΜs abroad. For transactions with your card, there is no charge. However, there is a charge for foreign currency conversion if the transaction is not in euros. 

Before you travel, make sure you have given Alpha Bank a phone number where you can be reached. We may contact you to confirm the transactions made, in the context of our transaction monitoring system applied for your own protection. You can update your personal details online, from your computer or mobile phone.

Can I make payments using my credit card?

Yes. Some payments can be made in interest-free instalments.

At the same time, you collect Bonus loyalty programme points.

What are my card management options on myAlpha Web?

You can fully manage your debit, credit and prepaid cards:

For your security

For your transactions

  • Change the daily purchase limit on your debit cards.
  • Change the daily cash withdrawal limit on your credit and debit cards.
  • Top up your prepaid cards or remove funds from them.
  • Transfer Bonus points to other card holders.

I have forgotten my card PIN. What should I do?

You can ask us to remind you your PIN online: 

From your computer through myAlpha Web 

  1. Find your card on the home screen (Overview). 
  2. Click on the 3 dots on the right of the card and choose “Send PIN”. 
  3. Confirm that your mobile phone number is correct and click on “Send”. If you wish to receive your PIN on another mobile number, you should first update your contact details.

From your mobile phone through myAlpha Mobile 

  1. On the home screen, scroll down to the Cards section and tap on the card you need a new PIN for. 
  2. Tap on “Settings”. 
  3. Tap on “Send PIN”. 
  4. Confirm that your mobile phone number is correct and tap on “Send”. If you wish to receive your PIN on another mobile number, you should first update your contact details through eGOV-KYC.

If you do not have e-Banking credentials, call us on +302103260000. 

About your contactless transactions

Are contactless transactions safe?

Yes, they are absolutely safe, as they allow you to always hold the actual card in your hands. What is more, contactless transaction cards: 

  • Use Chip & PIN technology to secure your transactions. 
  • Meet the specifications set by Visa, Mastercard and Diners.  

However, you must never share your PIN with any other person. Find out more about the security of your transactions

Could I be charged twice during a contactless transaction?

No. For a transaction to go through, the merchant must type the amount into the POS terminal.  

Once the transaction is complete, the screen displays a message. Therefore, you will not be charged again, even if you touch your card on the terminal a second time.  

About card fees

I was charged €5 for administrative card fees. Why did that happen?

When your card is lost or damaged or it has expired, we have to issue a replacement, for which operating costs apply. Administrative fees cover this cost and are only charged on cards with no annual fee. 

Find out more about all card-related charges in Alpha Bank’s Transaction Terms.  

Is there an annual fee for cards?

Yes. Check the terms that apply for your card in Alpha Bank’s Transaction Terms

How is interest calculated on my credit card?

Interest = Amount due x Interest rate (purchase or cash withdrawal) x days / 365 

The days count from the transaction date to the end of each interest period (the date when interest is calculated by the bank). 

You pay interest only when you have not paid the amount due in full on the due date. 

Is there an annual fee on Bonus cards?

Yes. Check the terms that apply for your card in Alpha Bank’s Transaction Terms.

The Alpha Bank Enter Bonus annual fee is €12. What do I get?

Free benefits and services:

  • Participating in the Bonus loyalty programme to earn points every time you shop.
  • Receiving notifications for all card transactions, with Alpha alerts.
  • Enjoying insurance coverage when you shop, with the purchase protection and warranty doubling scheme.

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