FAQs about Card Management and Fees

Choose the most convenient payment method for you: 

• By standing order from your deposit account. You can easily set up a standing order using myAlpha Web. 
  
• From your computer through myAlpha Web. 
  
• From your mobile phone through myAlpha Mobile. 
  
• Over the phone through myAlpha Phone. 
  
• At an Alpha Bank ΑΤΜ or Automated Payment System. 
  
• At any Alpha Bank branch. 

Send an email to customerservice@alpha.gr, mentioning: 

• The new credit card limit you need. 
• Your card details (number, Visa or Mastercard, etc.). 
• Your most recent income tax clearance certificate. 
• Your most recent payslip (if you are on a payroll). 

We will assess your application and let you know within 2-3 working days. The new limit will apply instantly. 

Yes. Some payments can be made in interest-free instalments.

At the same time, you collect Bonus loyalty programme points.

You can fully manage your debit, credit and prepaid cards:

For your security

• Report a stolen or lost card, automatically cancel it and opt for a replacement.
• Block or unblock your cards.
• Activate and cancel your cards.
• Get an SMS with your card PIN on your registered mobile phone number, free of charge.

For your transactions

• Change the daily purchase limit on your debit cards.
• Change the daily cash withdrawal limit on your credit and debit cards.
• Top up your prepaid cards or remove funds from them.
• Transfer Bonus points to other card holders.
  

You can request a new PIN to be issued online: 

From your computer through myAlpha Web 

1. Find your card on the home screen (Overview). 
   
2. Click on the 3 dots on the right of the card and choose “Send PIN”. 
   
3. Confirm that your mobile phone number is correct and click on “Send”. 
   
4. Enter the myAlpha Code you received on your mobile and click on “Save”. 
   

From your mobile phone through myAlpha Mobile 

1. On the home screen, scroll down to the Cards section and tap on the card you need a new PIN for. 
2. Tap on “Settings”. 
3. Tap on “Send PIN”. 
4. Confirm that your mobile phone number is correct and tap on “Send”. 
5. Enter the myAlpha Code you received on your mobile and tap on “Save”. 

If you do not have e-Banking credentials, call us on +302103260000. 

Yes, they are absolutely safe, as they allow you to always hold the actual card in your hands. What is more, contactless transaction cards: 

• Use Chip & PIN technology to secure your transactions. 
• Meet the specifications set by Visa, Mastercard and Diners.  

However, you must never share your PIN with any other person. Find out more about the security of your transactions. 

Free benefits and services:

• Participating in the Bonus loyalty programme to earn points every time you shop.
• Receiving notifications for all card transactions, with Alpha alerts.
• Enjoying insurance coverage when you shop, with the purchase protection and warranty doubling scheme.