FAQs about Secure Online Transactions

During an online transaction, you receive a Push Notification on your phone, that: 

• Includes the transaction details. 
• Prompts you to confirm the transaction. 

To confirm the transaction, tap on the Push Notification. You will be transferred to myAlpha Mobile, where you will use your 4-digit PIN or biometrics to confirm the transaction. The confirmation method depends on the settings you chose when you activated Push Notifications. 

1. Log in to myAlpha Mobile with your e-Banking credentials. 
   
2. Enter the myAlpha Code sent to you. 
   
3. Tap on “Next” to start your device identification. 
   
4. Enter the myAlpha Code sent to you. 
   
5. Set a 4-digit PIN for quick app login. 
   
6. Re-enter your 4-digit PIN for confirmation. 
   
7. You can also activate Fingerprint or Face ID if you want. 
   
8. Tap on “Activate” to activate Push Notifications. 

No. Strong authentication is only used for e-shops that have Visa Secure, Mastercard® Identity CheckTM and/or Diners Protect Buy enabled.  

When carrying out transactions at an e-shop that does not have these services enabled:  

• Choose businesses that are trustworthy and secure (https://). 
  
• Keep proof of the transaction on file (including date, amount, order number, etc.). 
  
• Read the Terms and Conditions applying to the transaction before completing it. 
  
• Find out about the delivery method and cost, as well as any other fees and charges that may apply. 

We have a set of rules in place for your own security. 

• Standing orders: You will have to confirm the transaction only once, as you are setting up the standing order. We consider some merchants to be safe. In such cases, 2-factor authentication is not necessary. Whether authentication is necessary is also decided by the merchant.  
  
• Repeat purchases: If you have saved your card information on the merchant’s site, you do not need to enter it again. The initial authentication is still valid.  
  
• Digital wallets: Authentication is necessary on these transactions, with the exception of some services specified by Alpha Bank.  

No. You can carry out transactions on any computer,  as long as you: 

• Have allowed pop-ups to make sure you will be able to complete the payment process. 
  
• Have your mobile phone with you, with the myAlpha Mobile app installed. 
  
• Have activated Push Notifications.

On the transaction confirmation screen, choose to have the myAlpha Code sent to you through SMS or Viber as soon as the waiting time for Push Notifications has expired.

If you still don’t receive Push Notifications:

• Confirm that Push Notifications are activated on myAlpha Mobile (Menu > Profile > Security settings > Push Notifications). 
• Check your device Settings to confirm that Push Notifications are permitted.
• Check that you have an active data connection on your device.