Is there a fee for Apple Pay?
No. You can add your Visa or Mastercard for free, and carry out transactions at no extra cost.
About Apple Pay in general
What cards can I add to Apple Pay?
You can add any Alpha Bank debit, credit or prepaid Visa or Mastercard, as long as you have received the actual card.
You can add:
- Up to 12 cards on iPhone X, iPhone 8, iPhone 8 Plus and Apple Watch Series 3.
- Up to 8 cards on all other devices.
If necessary, you can add the same card on more than 1 device.
How can I add a card to my Apple Wallet?
To add your Alpha Bank Visa and Mastercard cards to your Apple Wallet, you need to have installed the latest version of myAlpha Mobile.
You can add your cards either through myAlpha Mobile or through the Wallet app on your device.
Through myAlpha Mobile
In the Cards section:
- Choose the “Add to Apple wallet” icon, for iPhone or Apple Watch.
- Confirm with your 4-digit PIN or biometrics.
Repeat the process for every single card.
Through the Wallet app on your iPhone or Apple Watch
Open the app and:
- Click on + and choose Debit or credit card > Alpha Bank.
- Enter your card details.
- Choose “Alpha Bank app” to verify.
- Log into myAlpha Mobile and confirm your card registration using your 4-digit PIN or biometrics.
Does my device support Apple Pay?
Find out which Apple devices support Apple Pay on Apple’s official website.
What is a digital account number or token?
It is the digital number/token assigned to your card when you link it to Apple Pay. This number also appears on the POS receipt.
Your actual card number does not appear anywhere. This allows you to shop securely in-store or online.
Your actual card number does not appear anywhere. This allows you to shop securely in-store or online.
About paying with Apple Pay
How do I pay with Apple Pay?
Choose your card on the Wallet and bring your mobile close to the POS.
Once the transaction is complete, you will see “Done” on your screen. You will also receive a POS receipt.
The POS used for the transaction must support contactless transactions.
Find out how to carry out transactions using your mobile with Face ID or Touch ID.
Once the transaction is complete, you will see “Done” on your screen. You will also receive a POS receipt.
The POS used for the transaction must support contactless transactions.
Find out how to carry out transactions using your mobile with Face ID or Touch ID.
How can I choose the card I need if I have added more than 1 card?
Your default card is the one you added to Apple Pay 1st.
However, all your linked cards appear once you access your Wallet. Tap on the card you want to use.
You can change your default card from your device settings.
However, all your linked cards appear once you access your Wallet. Tap on the card you want to use.
You can change your default card from your device settings.
Do I need an active data connection to shop in-store?
No, this is not necessary.
Do I reap the same rewards on my cards when using Apple Pay?
Yes, you are rewarded for transactions you make with all Alpha Bank Visa and Mastercard cards using Apple Pay, according to the loyalty programme your card participates in: Bonus, Affinity or Energy.
Can I redeem my Bonus points when using Apple Pay?
Yes, when you make transactions with Bonus Cards through Apple Pay, you redeem Bonus Points, just like when you use your card.
About your protection
Can another person use my device to shop?
No, as long as you keep your device locked.
To unlock your device, you can use your password, Touch ID or Face ID.
Apple Watch locks automatically when you take it off your wrist. You can unlock it the same way as your phone.
To unlock your device, you can use your password, Touch ID or Face ID.
Apple Watch locks automatically when you take it off your wrist. You can unlock it the same way as your phone.
I’ve lost the card I added to Apple Wallet. What should I do?
Report a lost card on myAlpha Web, myAlpha Mobile or by calling on +302103260000.
Apple Pay will automatically update to the new card information if you opt for a replacement.
Apple Pay will automatically update to the new card information if you opt for a replacement.
I’ve lost my device. What should I do?
Follow Apple’s instructions on what to do in case your iPhone or Apple Watch is lost or stolen.
Alternatively, you can call us on +302103260000.
However, if you have not unlocked your device, Apple Pay cannot be used.
Alternatively, you can call us on +302103260000.
However, if you have not unlocked your device, Apple Pay cannot be used.
What should I do if I get another device or reinstall the app?
You will have to add your cards again.
Before getting another device, remember to remove your cards from Apple Pay on your old device.
Before getting another device, remember to remove your cards from Apple Pay on your old device.
