By inserting your card

You can carry out all transactions (withdrawals, deposits, transfers, payments and balance checks) by inserting your card in the slot.

If you hold a card issued by another bank in Greece or abroad, you can only make withdrawals, check your balance, change the PIN and unlock your card.

Barcode for payments

At ATMs with a barcode reader, you may pay your bills in a flash, without entering the electronic payment code. Just make sure there’s a barcode on your bill.

During the transaction, a sample of the bill you're paying appears on screen, indicating the location of the barcode.

1. Locate the barcode on your bill.
2. Scan the barcode on the ATM barcode reader and pay.
   
   

Voice guidance for selected transactions

At ATMs offering voice guidance you may: 

• Withdraw cash.
• Check your account balance.
• Activate your cards
  

All you need is to hold a card issued by Alpha Bank or another bank in Greece and plug your headphones in the relevant slot. You can adjust the volume to your liking.

A voice confirmation follows each step of your transaction.  

At Alpha Bank ATMs, you may use all Alpha Bank cards.

Additionally, you can withdraw cash with cards issued by other banks in Greece or abroad, provided they have the following logos:

• American Express
• Cirrus
• Diners Club
• Discover
• Maestro
•  Mastercard
• Plus
• Pulse
• Union Pay
• Visa
• Visa Electron
• VPAY
• DIAS
  
   
  
  

For transactions with Alpha Bank cards

All transactions carried out with Alpha Bank cards (cash withdrawals, deposits, transfers, payments and balance checks) are free of charge.

There is a fee for bill payments to companies, in line with the Payments to companies and organisations appendix. 

For loading/reloading prepaid cards

• Unlimited free loading for the bleep Smile Visa.

• Free of charge the 1st time and then a 1% fee on the amount, with €1 minimum and €5 maximum fee, for the Alpha Bank Prepaid Mastercard.

Tip: If you load your card through myAlpha Web, myAlpha Mobile or myAlpha Phone, there is no fee for amounts up to €100 per day.

For transactions at ΑΤΜs of other banks with Alpha Bank cards

• €0.75 per withdrawal within Greece or another EU country. There is no charge if there are ATMs only from 1 financial institution in the municipal unit where the withdrawal is taking place.
• 1% of the amount, with €4.40 minimum fee for every transaction carried out outside the EU.
• €1 per withdrawal from a Visa credit card in Greece or abroad.
• €0.65 + 0.20% of the amount per withdrawal from a Mastercard credit card in Greece or another EU country, and €1 per withdrawal from a Mastercard credit card outside the EU.
  Attention: Additional fees may apply from the other bank or financial institution to which the ATM belongs.

Attention: Additional fees may apply from the other bank or financial institution to which the ATM belongs.

For transactions at Alpha Bank ATMs with cards issued by other banks

• €1.80 per withdrawal with cards issued in euro by other banks. There is no charge if there are ATMs only from 1 financial institution in the municipal unit where the withdrawal is taking place.
• Free of charge for withdrawals with cards issued in foreign currency by other banks, provided Dynamic Currency Conversion (DCC) is used. You see the currency exchange rate during the transaction. If DCC is not used, there is a €1.80 fee per withdrawal.

Attention: Additional fees may apply from the other bank or financial institution that has issued your card.