By inserting your card

You can carry out all transactions (withdrawals, deposits, transfers, payments and balance checks) by inserting your card in the slot.

If you hold a card issued by another bank in Greece or abroad, you can only make withdrawals, check your balance, change your PIN and unlock your card.

With contactless technology

At Alpha Bank ATMs you can also carry out contactless transactions with your card, without inserting it in the machine. Just tap it on the contactless reader. You cannot activate your card and change your PIN using the contactless reader, though.

If you hold a card issued by another bank in Greece or abroad, you can only make withdrawals and check your balance using the contactless reader.

Cardless transactions, through your digital wallet

If you don’t have your card with you, you can make a cash withdrawal or check your balance using your mobile or smartwatch. 

Just make sure you’ve added your card to your digital wallet. To carry out a transaction:

1. Choose the card you want from your digital wallet.
2. Tap your device on the contactless reader.
3. Enter the PIN of your physical card.
4. Select the transaction type.

Barcode for payments

Our ATMs are equipped with a barcode reader so you can pay your bills in a flash, without entering the electronic payment code. Just make sure there’s a barcode on your bill.

During the transaction, a sample of the bill you're paying appears on screen, indicating the location of the barcode.

1. Locate the barcode on your bill.
2. Scan the barcode on the ATM barcode reader and pay.
   
   

Voice guidance for selected transactions

At ATMs offering voice guidance you may: 

• Withdraw cash.
• Check your account balance.
• Activate your cards
  

All you need is to hold a card issued by Alpha Bank or another bank in Greece and plug your headphones in the relevant slot. You can adjust the volume to your liking.

A voice confirmation follows each step of your transaction.  

Voice guidance is currently not available for contactless transactions.

At Alpha Bank ATMs, you may use all Alpha Bank cards.

Additionally, you can withdraw cash with cards issued by other banks in Greece or abroad, provided they have the following logos:

• American Express
• Cirrus
• Diners Club
• Discover
• Maestro
•  Mastercard
• Plus
• Pulse
• Union Pay
• Visa
• Visa Electron
• VPAY
• DIAS
  
   
  
  

For transactions with Alpha Bank cards

All transactions carried out with Alpha Bank cards (cash withdrawals, deposits, transfers, payments and balance checks) are free of charge.

There is a fee for bill payments to companies, in line with the Payments to companies and organisations appendix. 

For loading/reloading prepaid cards

• Unlimited free loading for the bleep Smile Visa.

• Free of charge the 1st time and then a 1% fee on the amount, with €1 minimum and €5 maximum fee, for the Alpha Bank Prepaid Mastercard.

Tip: If you load your card through myAlpha Web, myAlpha Mobile or myAlpha Phone, there is no fee for amounts up to €100 per day.

For transactions at ΑΤΜs of other banks with Alpha Bank cards

There is a fee for withdrawals, in line with the Transaction Terms: Commissions and other charges appendix.

Attention: Additional fees may apply from the other bank or financial institution to which the ATM belongs.

For transactions at Alpha Bank ATMs with cards issued by other banks

• Free of charge for withdrawals with cards issued by other banks within the European Economic Area (EEA).
• €1.80 for withdrawals with cards issued by other banks outside the European Economic Area (EEA).
• 11% on the transaction amount for cash withdrawals in foreign currency using cards issued by other banks at ATMs in mainland Greece, provided that Dynamic Currency Conversion (DCC) is used. You see the currency exchange rate during the transaction. If DCC is not used, the fees mentioned in the first 2 cases apply.
• 12% on the transaction amount for cash withdrawals in foreign currency using cards issued by other banks at ATMs located on the Greek islands, provided that Dynamic Currency Conversion (DCC) is used. You see the currency exchange rate during the transaction. If DCC is not used, the fees mentioned in the first 2 cases apply.
  

Attention: Additional fees may apply from the other bank or financial institution that has issued your card.