Chatbot: Our Digital Assistant

By your side 24/7

Have you lost your card and need immediate help? Do you have questions about one of our products or services? Do you want to update your details or the legal representation documents for your business through e-Banking but don’t know how?

It’s fast and easy to receive assistance from our digital assistant any time of the day or night. Simply open the chat window, tell our digital assistant what you’re looking for, and it will gather all the information you need.

At alpha.gr, myAlpha Web for individuals and business, and myAlpha Mobile

The digital assistant icon is appears at the bottom right of your screen with the prompt “Hello! How can I help you?” in:

The Retail section of alpha.gr.
The secure environment of myAlpha Web for individuals and business, and myAlpha Mobile after you log in using your e-Banking credentials.

Once you click/tap on the icon, a chat window appears. After you accept the terms of use, you can start chatting with our digital assistant.

Answers to frequently asked questions

Our digital assistant can provide fast answers to FAQs that fall within the following key sections:

Immediate help
e-Banking
Accounts
Cards
Loans
Insurances
Bonus loyalty programme
Contact us
Alpha alerts

Guidance when you need it

Through a simple chat with our digital assistant on myAlpha Web for business, you may find answers to questions about:

Updating legal documents
User management
Tasks and approvals
Requests and certificates
Transaction limits
Bulk transfers and payments
Accounts
Cards
Loans

Through preset options or free text

You can chat with our digital assistant in 2 ways:

Choose a key section and then the category you’re interested in, depending on what you’re looking for.
Write your question directly as a text message. Just make sure you keep your question or statement simple and to the point.

No matter which way you choose, our digital assistant will answer in a flash and give you the information you need.

Using machine learning technology

Our digital assistant is an artificial intelligence application developed by Moveo AI. It uses Large Language Models (LLMs) to offer you personalised service at every step of your banking experience. This way, it helps you make the most out of our products and services through a simple chat.

Get into the digital banking world

For you

Open your 1st account or sign up to digital banking online, without visiting a branch.

Find out about digital banking

Bring your business to digital banking

For your business

Start banking with us or sign up online, provided you own a sole proprietorship or a business with 1 rep.

Discover business digital banking