FAQs about My Bonus Account

No. Only the points earned by using your Aegean Bonus Visa may be converted to bonus miles:

• Every month without any action on your part, if you submit a standing conversion order to customerservice@alpha.gr.
• Online, using your Miles+Bonus account and the Online Points Conversion service.
• By calling Aegean Airlines customer service on 801 11 20000 (from a landline in Greece).

You may not convert to bonus miles, any points you have:

• Earned by using other Alpha Bank cards.
• Transferred to your My Bonus account from another My Bonus account.
• Earned through any term deposits.

• By sending an email to CustomerService@alpha.gr to set up a monthly conversion order.
• Online on the AEGEAN website through your Miles+Bonus account with Online Points Conversion.
• By calling the AEGEAN customer service centre on 801 11 20000.

Yes, you can redeem all the points collected in your My Bonus account and earned across all your Bonus cards as a discount on your Vodafone landline or mobile phone account:

• Every month without any action on your part, if you submit a standing redemption order to Vodafone.
• At the Vodafone closest to you, on www.vodafone.gr and through the My Vodafone app.
• Prepaid subscribers when top up their airtime at the automatic customer service points-KIOSKS in the Vodafone branch network.
• Hybrid subscribers when top up their airtime electronically through the My Vodafone APP or WEB or via POS at the Vodafone closest to you.