Security tips

Block your e-Banking right away:

From your computer through myAlpha Web

1. Log into myAlpha Web with your credentials.
2. On the left menu, click on Settings > Security settings.
3. Scroll down to the end of the page and click on “Block e-Banking”.
4. Read what will happen once you block it and click on Block e-Banking > Close, to finish blocking your e-Banking.
   

Your e-Banking will remain blocked and secure. We will call you in a few days to help you regain access.

Through our call centre

Call us on +30 2103260000 so we may block your e-Banking.

After listening to the recording, say “suspicion of fraud” and your call will be immediately directed to an Alpha Bank employee.

For fraud-related issues, our helpline is available 24/7.

• Send an e-mail to eBanking.Fraud.Ops@alpha.gr
• Send a screenshot on Alpha Bank’s social media accounts:
  
  

Get advice and find out how to protect yourself.

Yes, as long as the necessary specifications and rules are observed.

We try to ensure the maximum security level possible for your transactions through myAlpha Web and myAlpha Mobile, using cutting-edge technology and systems. Find out how we protect your transactions.

At the same time, it is important that you too play your part in securing your transactions:

• You must memorise your credentials and never share them with anyone. Find out how to protect your credentials.
• Use computers and devices you own or manage yourself, and take appropriate security measures. Find out how to protect your devices.