FAQs about transaction security

Yes, as long as the necessary specifications and rules are observed.

We try to ensure the maximum security level possible for your transactions through myAlpha Web and myAlpha Mobile, using cutting-edge technology and systems. Find out how we protect your transactions.

At the same time, it is important that you too play your part in securing your transactions:

• You must memorise your credentials and never share them with anyone. Find out how to protect your credentials.
• Use computers and devices you own or manage yourself, and take appropriate security measures. Find out how to protect your devices.

To ensure secure navigation and online transactions on your e-Banking, it is necessary to change your password every 3 or 6 months.

To choose how often you will change your password: Log into myAlpha Web or myAlpha Mobile and go to Settings > Security settings > Change Password again in 3 or 6 months.

Find out how to protect your credentials.

Strong customer authentication is 1 of the methods we use to protect your transactions. Combined with your credentials (Username, Password), it provides increased transaction security..

You can complete a transaction that requires strong authentication using 2 methods:

1. A Push Notification or a QR Code through the myAlpha Mobile app.
2. A myAlpha Code sent to your mobile phone (Viber or SMS).

Both methods increase transaction security, as:

• To confirm a transaction using a Push Notification, you have to use your 4-digit myAlpha Mobile PIN or biometrics (fingerprint or Face ID).
• Each myAlpha Code is unique, it is created only once based on your chosen transaction and used for this transaction alone.

To further protect you from the threat of online fraud, we apply an additional warning mechanism which requires a 2nd confirmation with Push Notification, myAlpha code or email, so you can complete certain transactions. For example, when you increase your daily transfer limit or when we detect unusual activity on myAlpha Web or myAlpha Mobile.

See how we protect your transactions from online fraud.

e-Banking account

• Logging into myAlpha Web.
• Managing personal details.
• Increasing the daily transfer limit.

Transfers

• To another holder’s Alpha Bank account.
• To another bank in Greece or abroad.
• By standing order to transfer a fixed amount to another holder’s Alpha Bank account at regular intervals.

Payments

• To cards and consumer loans at Alpha Bank or another bank in Greece.
• To organisations.

Other banking services

• Online applications for debit and prepaid cards.
• Transfer of Bonus points to other account holders.

Push notifications are one of the methods we use to protect your transactions in the context of strong customer authentication.

They are sent to your mobile and help you complete your transactions faster and easier, using biometrics or your 4-digit myAlpha Mobile PIN.

myAlpha Mobile also allows you to receive informative Push Notifications.

These are notifications you receive through myAlpha Mobile about:

• e-Banking management issues – Device identification/removal, changes to your PIN, username, password, mobile phone number or email address, failure to complete scheduled transfers and payments.
• Transactions (e.g. shopping, card activation, etc.) with specific Alpha Bank cards – Only for Alpha Bank Enter Bonus Mastercard debit card, bizpay prepaid card or Classic/Premium Kalogirou Bonus Mastercard, Vodafone Bonus Mastercard, Visa Business, Alpha Bank Bonus Mastercard, Affinity Mastercard and/or Energy Mastercard credit cards.
  

To receive informative Push Notifications, you have to:

• Install myAlpha Mobile on your mobile phone.
• Activate Push Notifications and Alpha alerts – to receive informative notifications regarding your card transactions.
  

To see the informative Push Notifications you have received over the last 6 months on myAlpha Mobile: Tap on the bell icon at the upper right corner of the screen.