FAQs about e-Banking Security

Strong customer authentication is 1 of the methods we use to protect your transactions. Combined with your credentials (Username, Password), it provides increased transaction security..

You can complete a transaction that requires strong authentication using 2 methods:

1. A Push Notification or a QR Code through the myAlpha Mobile app.
2. A myAlpha Code sent to your mobile phone (Viber or SMS).

Both methods increase transaction security, as:

• To confirm a transaction using a Push Notification, you have to use your 4-digit myAlpha Mobile PIN or biometrics (fingerprint or Face ID).
• Each myAlpha Code is unique, it is created only once based on your chosen transaction and used for this transaction alone.

To further protect you from the threat of online fraud, we apply an additional warning mechanism which requires a 2nd confirmation with Push Notification, myAlpha code or email, so you can complete certain transactions. For example, when you increase your daily transfer limit or when we detect unusual activity on myAlpha Web or myAlpha Mobile.

See how we protect your transactions from online fraud.

e-Banking account

• Logging into myAlpha Web.
• Managing personal details.
• Increasing the daily transfer limit.

Transfers

• To another holder’s Alpha Bank account.
• To another bank in Greece or abroad.
• By standing order to transfer a fixed amount to another holder’s Alpha Bank account at regular intervals.

Payments

• To cards and consumer loans at Alpha Bank or another bank in Greece.
• To organisations.

Other banking services

• Online applications for debit and prepaid cards.
• Transfer of Bonus points to other account holders.

To further protect you from the threat of online fraud, we apply an additional warning mechanism, requiring a 2nd authentication through Push Notification, myAlpha Code or email, to complete your transaction.

This mechanism is activated for certain transactions, such as when you increase your daily transfer limit or when we detect unusual activity on myAlpha Web or myAlpha Mobile.

Push notifications are one of the methods we use to protect your transactions in the context of strong customer authentication.

They are sent to your mobile and help you complete your transactions faster and easier, using biometrics or your 4-digit myAlpha Mobile PIN.

myAlpha Mobile also allows you to receive informative Push Notifications.

You activate the Push Notifications the first time you log into e-Banking from your mobile.

If you didn’t activate them on your first login, log into myAlpha Mobile and:

1. Tap on the 3 bars on the top right in the “Overview” screen. 
2. Tap on “Profile”.
3. Scroll down to “Security Settings”, tap on “Push Notifications” and activate them.
   

These are notifications you receive through myAlpha Mobile regarding:

• Account management issues – Device identification/removal, changes of PIN, Username, Password, mobile phone number or email address, failure to complete scheduled transfers and payments.
• Information about transactions with selected Alpha Bank cards.

To see the informative Push Notifications you have received over the last 6 months on myAlpha Mobile: Tap on the bell icon at the upper right corner of the screen.

You can use myAlpha Mobile to approve transactions you carry out on myAlpha Web and which require strong authentication:

1. Choose “Show QR Code” as the authentication method.
2. Open myAlpha Mobile on your mobile phone and, without logging in, tap on QR Code Scan.
3. Your mobile phone camera will automatically switch on and you will have to scan the QR Code appearing on the myAlpha Web screen.
4. A 6-digit code will appear on your mobile screen. Type this code in the respective field on myAlpha Web.

Through SMS.

However, you can always activate Push Notifications to get your transactions confirmed easier and faster.

You need to register your new phone number with Alpha Bank by updating your profile:

• On your computer using myAlpha Web, provided you have access to both your old and new phone number.
• On your mobile using myAlpha Mobile app, provided you have access to your old mobile device, where you have already downloaded and installed the app.

In all other cases, you need to register your new phone number at any Alpha Bank branch.

Make sure that:

• You do not have poor reception.

• You have activated roaming services if you are abroad.
• You get other texts.

If none of the above seems to be the problem, try restarting your mobile phone and requesting another myAlpha Code. If the problem persists, you should contact your service provider.

You can always receive myAlpha Codes on Viber, as long as you have created an account and have a Wi-Fi or data connection.

To confirm transactions requiring strong authentication even faster, you can always activate Push Notifications.

On the transaction confirmation screen, choose to have the myAlpha Code sent to you through SMS or Viber as soon as the waiting time for Push Notifications has expired.

If you still don’t receive Push Notifications:

• Confirm that Push Notifications are activated on myAlpha Mobile (Menu > Profile > Security settings > Push Notifications). 
• Check your device Settings to confirm that Push Notifications are permitted.
• Check that you have an active data connection on your device.
  

No, as long as your account credentials (Username και Password) have not been compromised, too.

However, you still have to remove your connected device on myAlpha Web: Settings > Security settings > Manage your connected devices. Alternatively, you can temporarily suspend your e-Banking account by calling us on +302103260000.

When you get a new device, you will have to download and install the myAlpha Mobile app and activate Push Notifications again.

Alpha alerts are notifications sent to you by Alpha Bank in real time, every time you:

• Shop using your card.
• Withdraw cash within your card credit limit (cash advance).
• Withdraw cash from your account at ΑΤΜs in Greece or abroad.
• Carry out transactions using e-Banking.

You can choose between Viber/SMS or email notifications.

Depending on the product:

• Cards – €1/month for each card.
• Accounts – No charge emails notifications. €1.90/month for SMS/Viber notifications, provided you receive a minimum of 1 text message within the month. One fee applies for all your linked accounts.
• e-Banking transactions – No charge.

Find out more about Alpha alerts.

From your computer through myAlpha Web.

1. Find your card on the home screen (Overview).
2. Click on the 3 dots on the right of the card and choose “Alpha alerts”.
3. Click on “Activate”.

Alternatively, you can call us on 2103260000 or visit any Alpha Bank branch to activate Alpha alerts for your cards and accounts.

Yes, you can activate Alpha alerts on all your personal cards:

• Through myAlpha Web.
• Over the phone on +302103260000.

If you are the main card holder, you can also activate this service on additional cards.

You cannot activate alerts on business cards.

Yes. No action is necessary on your part.

The service is updated automatically when a new card is issued due to theft/loss/change. You will be getting alerts for your new card soon.

You only need to change your contact details for e-Banking. Alpha alerts are updated automatically. No further action is necessary on your part.

This may have happened for a number of reasons. For example:

• There was a technical issue with your telecommunications service provider.
• The inbox on your email account or mobile phone was full.
• The message went to the Spam folder because Alpha Bank has not been included in the safe sender list.
• Your mobile phone reception was poor.
• You have no Wi-Fi or data connection to receive the alert on Viber.

Learn how to customise your alerts.

Yes.

For your cards, you may choose to get alerts for:

• Purchases over €100 or €300.
• Withdrawals over €100 or €300.
• All transactions over €100 or €300.
  

Log in to myAlpha Web: Settings > Manage alerts > Cards > Edit. 

For your accounts, you may choose to get alerts for:

• All transactions.
• Direct debits and standing orders.
• Pension payments.
  

You may also choose to get alerts when the available balance in your account gets below or over a certain threshold.

Log in to myAlpha Web: Settings > Manage alerts > Accounts > Edit.