FAQs about debts and loans

Yes, you can apply for the Alpha Credit Protection and Alpha Credit Protection Plus plans. You can apply on your computer, using myAlpha Web:

1. On the home screen, click on “New Products”.
2. Scroll down to the “Insurance products” section and choose between Alpha Credit Protection and Alpha Credit Protection Plus.
3. Choose the card you want to insure and find out your monthly premiums and the covers provided by the plan. Click on “Continue”.
4. Confirm your personal details. Read and accept the Insurance Intermediary Notice and the Personal Data Notice. Click on “Continue”.
5. Confirm your application details and click on “Confirm”.

Your application is complete. Within 24 hours we will inform you whether your application has been successful by email or SMS. Premiums are payable monthly along with your minimum or full card payment.

Before you receive this confirmation, you can track your application through myAlpha Web: History > Product Applications > Alpha Credit Protection / Alpha Credit Protection Plus.

Alternatively, you can apply at an Alpha Bank branch near you.

At any time. You can do this when you first get your card or loan, or later.

To insure:

• Card debt payments, choose Alpha Credit Protection.
• Mortgage payments, choose Alpha Borrowers Insurance.
• Consumer loan payments, choose Alpha Individuals Insurance.

Yes. Depending on your chosen plan, you should meet different requirements:

• For Alpha Individuals Insurance, you must be up to 62 years old at the start of the plan and be the borrower.
• For Alpha Borrowers Insurance, you must be up to 60 years old at the start of the plan and be the borrower or the guarantor. You must also fill in the health status questionnaire. You will not be charged for any diagnostic tests you may be asked to undergo.
• For Alpha Credit Protection, you must be 18 to 60 years old at the start of the plan and be a credit card holder.

The covers expire when you turn:

• 75 years old, for the loss of life cover.
• 65 years old, for the permanent total disability cover.
• 65 years old, for loan instalment payments in case of 15-day hospital stay.

Yes, within 14 days from the time you receive the insurance policy.

To withdraw from the agreement, you must send a letter to Generali by registered mail: 40 Syggrou Avenue and Lagoumitzi Street, 11745 Athens.

The Alpha Borrowers Insurance Plus was available until 24.05.2021.

If you become unemployed

In case of involuntary unemployment, the monthly interest-bearing instalment of your mortgage loan is paid for the time you remain unemployed.

To receive payment, the following must apply:

• You are a private sector employee with an open-ended work contract.
• You have worked at the same employer for at least 6 months.
• The unemployment status is registered with OAED.
• 60 days have passed from the first unemployment benefit payment.

The maximum amount paid covers 6 monthly interest-bearing instalments. In total, up to 18 monthly instalments are covered for the entire loan term.

If you are temporarily unable to work

In case of temporary total inability to work following an accident or illness, the monthly interest-bearing mortgage loan instalment is paid.

To receive payment, the following must apply:

• You are a civil servant, freelance professional or have an open-ended work contract.
• The temporary disability is recognised by your main social security fund.
• 60 days have passed from the first disability benefit payment.

The maximum amount paid covers 6 monthly interest-bearing instalments. In total, up to 18 monthly instalments are covered for the entire loan term.