New opening hours at branches

We have introduced new opening hours and a new service model at our all branches, so we can offer you a more personalised, structured and efficient customer service experience.

08:00-11:00

You may visit the branch for:

• Monetary transactions at cashiers (deposits and withdrawals, payments, money transfers).
• Transactions at myAlpha Express, at ATMs, Automatic Payment Systems or through e-Banking.
• Any other banking needs, with or without an appointment, depending on availability.

11:00-14:00 

You may visit the branch for:

• Monetary transactions (deposits, withdrawals, payments, transfers) only at myAlpha Express, at ATMs, Automatic Payment Systems or through e-Banking.
• Any other banking needs, only by appointment.

With myAlpha Rendez-vous it just takes you a few minutes to book your appointment online at a branch, through video call or over the phone.

You choose the reason for your appointment beforehand. However, you don’t need to book an appointment to carry out transactions at a cashier.

By booking an appointment online:

• You save yourself the hassle of having to wait to get served.
• We serve you better as we know exactly why you want to contact us.
• We inform you in advance of any documents you may need to bring with you.

See all the FAQs about appointments.