Branch Network

About replacing your old Diners club card

Why does my Diners club card have to be replaced?

We are redesigning our products and are replacing all Diners club cards with Mastercard credit cards, which are similar in terms of quality. Our aim is to move into the new era, and offer you flexibility and better services, in line with the current market conditions.

Mastercard cards incorporate innovative technology, are universally accepted in Greece and abroad, and offer goundbreaking services.

Can I continue using the Diners club card I already hold instead of the new Mastercard I received?

No. The Diners club card will be cancelled within 2 months from the time your new Mastercard is issued.

So make sure you activate the Mastercard as soon as you receive it. Once you activate it, the Diners club card will be cancelled immediately and you will only be able to use the Mastercard in its place.

What should I do with my old Diners club card?

You may destroy it. As soon as you activate the new Mastercard, the Diners club card will stop working. 

I have not received my new Mastercard yet. Can I keep using the Diners club card?

Yes. Until you receive your new Mastercard, the Diners club card you already hold will continue to work as usual.

I hold additional Alpha Bank cards (debit or credit, Mastercard or Visa). Will they be affected by the replacement of the Diners club card?

No, they will not be affected in any way. Only the Diners club card will stop working.

About services and transactions linked to the old Diners club card

I have standing orders in place to pay bills automatically with my Diners club card. What should I do?

Give the number of your new Mastercard to the companies you had set up standing orders with your Diners club card (e.g. mobile phone companies, pay TV companies, insurance companies, subscriptions for websites, magazines, newspapers, etc.).

I have saved my Diners Club card details in e-shops, apps and my digital wallet. What should I do?

Update them with the details of your new Mastercard.

What will happen to the outstanding balance and any pending transactions on the Diners club card?

As soon as you activate the Mastercard, the outstanding balance and any pending transactions on the Diners club card will be transferred to it. From then onwards, these will be paid off through the Mastercard.

What will happen to the Diners club card balance if I never activate the new Mastercard?

Within 2 months from being issued, the outstanding balance and any pending transactions on the Diners club card will be automatically transferred to your new Mastercard.

I have additional Diners club cards linked to my own. What will happen to those?

All holders of additional Diners club cards will receive a new Mastercard, additional to your own. They will be able to use it in the same manner for their transactions.

I have used the Diners club card to shop in interest-free instalments. What will happen to the pending instalments?

As soon as you activate the Mastercard, the pending interest-free instalments on your Diners club card will start being charged to your new card each month, as usual. 

I have chosen direct debit to pay off the Diners club card from my bank account each month. Does this setting apply to the new Mastercard I have received?

Yes. If you wish, you can change the direct debit setting from your computer through myAlpha Web.

I have a Diners Protection Plus group insurance plan. Will it continue to be in force?

No. The Diners Protection Plus for Diners Club members is permanently cancelled once the Diners Club card is cancelled.

I participate in the Alpha Bank Credit Protection or Alpha Credit Protection Plus insurance plan. Will these still be in force with my new Mastercard?

Yes.

About your new Mastercard

When will I receive my new Mastercard?

If you have not yet received your new card, it’s on its way and you will receive it shortly. Provided we have your email or mobile number, we will notify you as soon as your new card is available.

What do I have to do once I receive my new Mastercard?

1. Activate it

Activate the Mastercard within 2 months from the time you receive it: 

  • Through your mobile phone, using myAlpha Mobile
  • Through your computer, using myAlpha Web
  • At an Alpha Bank ATM

2. Notify companies regarding any standing orders

Give the number of your new Mastercard to the companies you had set up standing orders with your Diners club card (e.g. mobile phone companies, pay TV companies, insurance companies, subscriptions for websites, magazines, newspapers, etc.)

 

Will my PIN change?

You will find information about the PIN for your new Alpha Bank Bonus Mastercard in the letter that comes with the card.

If you have forgotten your PIN, follow the instructions to recover it.

If you want to change your PIN with another 4-digit number, go to any Alpha Bank ATM.

When can I start using my new Mastercard in the place of the Diners club card?

As soon as you activate your Mastercard, you can start using it. 

Where and when can I use my new Mastercard credit card?

You can shop in-store or online anywhere in Greece and abroad that accepts Mastercard payments, as well as use it at all ATMs with the Mastercard logo.

You can also pay in a flash with:

  • Contactless transactions
  • Digital wallets (Apple Pay, Google Pay, Xiaomi Pay and Garmin Pay)

Will I continue getting e-statements and Alpha alerts for my new Mastercard?

Yes, provided you had chosen to receive e-statements and had activated Alpha alerts for the Diners club card.

For the Affinity Mastercard, Alpha Bank Bonus Mastercard and Vodafone Bonus Mastercard, alerts are sent through push notifications. You just need to have installed myAlpha Mobile on your mobile and activated push notifications.

Does my new Mastercard offer the same benefits as the Diners club card I already hold?

No. Given that the Diners club card will stop working, all benefits linked to it will no longer apply.

However, we have secured unique benefits for you, depending on the type of Mastercard you will receive. You can read all the relevant information in the letter that comes with the card. 

Will the new Mastercard credit card have the same interest rate as the Diners club card?

Yes.

Will my new Mastercard have the same credit limit as the Diners club card?

Yes. However, you can increase the limit of your new Mastercard credit card.

Will the statement issue and payment dates for my new Mastercard be the same as the Diners club card?

The dates may change. You will be notified of the new dates once the 1st statement for your new Mastercard is issued.

About the Bonus loyalty programme

Will I continue to earn Bonus points with my transactions?

Yes. Wherever you use your Mastercard Bonus in Greece and abroad, you earn Bonus points, as was the case with your old Diners Club card.

Find out more about the Bonus point scale in the brochures that come with your new Mastercard.

Can I redeem the Bonus points I have collected with my Diners Club card?

Yes. All the Bonus points you had collected with primary or additional Diners Club cards linked to the Bonus loyalty programme will continue to be valid and available on your My Bonus Account, ready to be redeemed.

I have linked my Diners Club card to my Alpha term deposit with Bonus. Do I have to do anything?

No. The Alpha term deposit with Bonus will be linked to your new Mastercard in place of the Diners Club card.