Category | Supporting Documents | |
---|---|---|
Updating your details at Alpha Bank | ||
Proof of identity |
If you are a Greek citizen If you are an EU citizen If you are a non-EU citizen |
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Customer income details and tax number |
Income tax clearance certificate |
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Proof of address |
Income tax clearance certificate |
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Proof of occupation and business address |
Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) Student ID card or certificate of studies (for university students) Current unemployment card from the Labour Employment Office (OAED) (for unemployed persons) |
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Proof of phone number | Recent bill from landline/mobile phone service provider (documents in the name of a 1st or 2nd degree relative will be accepted) | |
Accounts | ||
Opening a payroll / current account | 1. Proof of identity 2. Updating the details of all joint account holders at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Physical presence of all joint account holders |
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Opening a savings account | 1. Proof of identity 2. Updating the details of all joint account holders at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Physical presence of all joint account holders |
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Adding a joint account holder | 1. Proof of identity 2. Updating the details of all joint account holders at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Physical presence of all joint account holders |
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Managing/ changing my account | The following supporting documents are required (sample list): 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) In the case of a Standing Order, a copy of the bill to be paid by standing order is also required. |
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Cards | ||
Issuing a new credit card | 1. Proof of identity 2. Income tax clearance certificate 3. Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) 4. Recent E3 form (for freelance professionals) 5. Landline or mobile phone bill |
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Issuing a new debit card | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Managing/ changing my card |
The “Managing/ changing my card” section includes: The following supporting documents are required (sample list): |
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Re-issuing the card PIN | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Ρύθμιση οφειλής της κάρτας μου / υπογραφή σύμβασης | For credit card debt settlement or information about assigned cards, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr. | |
Loans | ||
Taking out a consumer loan | 1. Proof of identity 2. Income tax clearance certificate (last 2 years) 3. Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) 4. ENFIA (unified property tax) clearance certificate 5. Recent landline or mobile phone bill |
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Taking out a mortgage loan | To receive loan pre-approval, the following are required: 1. Proof of identity 2. Income tax clearance certificate (last 2 years) 3. Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) 4. ENFIA (unified property tax) clearance certificate 5. Recent landline or mobile phone bill For the legal and technical due diligence, special documents are required in each case |
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Managing / changing my loan | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Settling debt / Contract signing | For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr. | |
Insurance | ||
Getting home, health or car insurance | 1. Proof of identity Depending on the policy, special documents may be required; e.g. driver’s licence and car registration for car insurance |
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Managing / changing my insurance | Proof of identity | |
Investments / Pension plans / Time deposits | ||
Pension or investment plans | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Mutual funds | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Time deposits | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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e-Banking / Safe deposit boxes / Other | ||
Signing up to e-Banking | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Active email address |
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Unlocking / Re-issuing credentials | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Safe deposit boxes | ||
Opening a new safe deposit box | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
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Managing your safe deposit box | 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Category | Supporting Documents |
---|---|
Updating your details at Alpha Bank | |
Proof of identity |
If you are a Greek citizen If you are an EU citizen If you are a non-EU citizen |
Customer income details and tax number | Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return) |
Proof of address | Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet) |
Proof of occupation and business address | Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals) |
Proof of phone number | Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider |
Financial Solutions | |
New financing / Development programmes / Recovery and Resilience Facility (RRF) | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Managing / changing my business financing | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Letters of Guarantee | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
International Trade (Imports / Exports) | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Assigned loans | For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr. |
Accounts | |
Opening a business account | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Financial information for the last 3 years 5. Landline bill for the registered offices |
Managing / changing my business account | Proof of identity |
Requesting a cheque book | Proof of identity |
Payroll services | Proof of identity |
POS / e-COMMERCE | |
Entering a new POS or e-Commerce contract | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years 4. Landline bill for the company |
Managing / Changing a POS or e-Commerce contract | Proof of identity |
Cards | |
Issuing a new credit card for my business | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Issuing a new debit /deposit card for my business | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Managing / changing my business card | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Insurance solutions | |
Getting property or health insurance for my business | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”) |
Managing / changing my business insurance plan | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”) |
New customer / e-Banking / Other | |
New customer / Starting to bank with Alpha Bank | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Landline bill for the company |
e-Banking | |
Signing up to e-Banking | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Active email address |
Unlocking / Re-issuing credentials | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Safe deposit boxes | |
Opening a new safe deposit box | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Managing your safe deposit box | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Certificates / Information about my products | |
Certificates / Information about my products | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business |
Category | Supporting Documents |
---|---|
Updating your details at Alpha Bank | |
Proof of identity |
If you are an EU citizen Uniformed services ID card If you are an EU citizen If you are a non-EU citizen |
Customer income details and tax number | Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return) |
Proof of address | Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet) |
Proof of occupation and business address | Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals) |
Proof of phone number | Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider |
Legal documents for company | If you need to renew your company’ legal documents or if you are a new customer, find out the relevant legal documentation: https://www.alpha.gr/el/epixeiriseis/myalpha/ergaleia/odigos-nomimopoiisis-ekprosopisis/ |
Financial Solutions | |
New financing Development programmes / Recovery and Resilience Facility (RRF) | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Managing / Changing business financing | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Letters of Guarantee | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
International Trade (Imports / Exports) | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Assigned loans | For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr. |
Accounts | |
Opening a new account for the company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Landline bill for the company registered offices |
Managing / changing the company account or legal documents | 1. Proof of identity 2. Legal documents for Société Anonyme / General Partnership / Limited Liability Company / Private Company / Limited Partnership 3. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Requesting a cheque book | Proof of identity |
Payroll services | Proof of identity |
POS/e-COMMERCE | |
Entering a new POS or e-Commerce contract | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices |
Managing / Changing a POS or e-Commerce contract | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Cards | |
Issuing a new credit card for a company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Issuing a new debit /deposit card for a company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Managing / Changing company card | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Insurance solutions | |
Getting property or health insurance for a company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Managing / Changing company insurance plans | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
New customer / e-Banking / Other | |
New customer / Starting to bank with Alpha Bank | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices |
e-Banking | |
Signing up to e-Banking | |
Unlocking / Re-issuing credentials | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Safe deposit boxes | |
Opening a new safe deposit box |
1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Special act for renting and using a safe deposit box, if one has not been submitted |
Managing your safe deposit box | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Certificates / Information about products | |
Certificates / Information about products | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |