Category | Supporting Documents | |
---|---|---|
Accounts | ||
New payroll / current account |
For your appointment, you will need:
If you want to open a joint account:
Before the appointment, if you currently bank with us:
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New savings account |
For your appointment, you will need:
If you want to open a joint account:
Before the appointment, if you currently bank with us:
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Adding a joint account holder |
For your appointment, you will need:
The joint account holders need to:
Before the appointment:
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Managing existing account |
Manage existing account
For your appointment, you will need:
Before the appointment:
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Create / Change a standing order |
For your appointment, you will need:
Before the appointment:
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Activate a dormant account |
For your appointment, you will need:
Before the appointment:
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Cards | ||
New credit card |
For your appointment, you will need:
Before the appointment, if you currently bank with us:
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|
New debit card |
For your appointment, you will need:
Before the appointment:
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New prepaid card |
For your appointment, you will need:
Before the appointment:
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Managing existing card |
Manage existing card
For your appointment, you will need:
Before the appointment:
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Re-issue card PIN |
For your appointment, you will need:
Before the appointment:
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Sign contract for card debt settlement |
Sign contract for card debt settlement
For your appointment, you will need:
Before the appointment:
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Loans | ||
New consumer loan |
For your appointment, you will need:
Before the appointment, if you currently bank with us:
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|
New mortgage loan |
For the loan pre-approval, you will need at your appointment:
Before the appointment, if you currently bank with us:
For the legal and technical due diligence of the property:
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|
Managing existing loan |
Manage existing loan
For your appointment, you will need:
Before the appointment:
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Sign contract for loan debt settlement |
Sign contract for card debt settlement
For your appointment, you will need:
Before the appointment:
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Insurance | ||
New home or health insurance |
For your appointment, you will need:
Before the appointment:
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|
New car insurance |
For your appointment, you will need:
Before the appointment, if you currently bank with us:
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Cancel existing insurance |
For your appointment, you will need:
Before the appointment:
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Investments / Pension plans / Time deposits | ||
Pension or investment plans |
For your appointment, you will need:
Before the appointment:
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|
Mutual funds |
For your appointment, you will need:
Before the appointment:
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Time deposits |
For your appointment, you will need:
Before the appointment:
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|
e-Banking | ||
Signing up to e-Banking |
For your appointment, you will need:
Before the appointment:
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Unlocking / Re-issuing credentials |
For your appointment, you will need:
Before the appointment:
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Other banking services | ||
Details update |
You only need 1 supporting documents from each category. Find the one that applies to you.
For your financial details:
For your home address:
For your work details:
For your phone number:
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|
Safe deposit boxes |
Safe deposit boxes
View the branches with safe deposit boxes. For your appointment, you will need:
Before the appointment:
|
Category | Supporting Documents |
---|---|
Updating your details at Alpha Bank | |
Proof of identity |
If you are a Greek citizen If you are an EU citizen If you are a non-EU citizen |
Customer income details and tax number | Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return) |
Proof of address | Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet) |
Proof of occupation and business address | Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals) |
Proof of phone number | Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider |
Financial Solutions | |
New financing / Development programmes / Recovery and Resilience Facility (RRF) | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Managing / changing my business financing | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Letters of Guarantee | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
International Trade (Imports / Exports) | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Assigned loans | For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr. |
Accounts | |
Opening a business account | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Financial information for the last 3 years 5. Landline bill for the registered offices |
Managing / changing my business account | Proof of identity |
Requesting a cheque book | Proof of identity |
Payroll services | Proof of identity |
POS / e-COMMERCE | |
Entering a new POS or e-Commerce contract | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years 4. Landline bill for the company |
Managing / Changing a POS or e-Commerce contract | Proof of identity |
Cards | |
Issuing a new credit card for my business | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years |
Issuing a new debit /deposit card for my business | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Managing / changing my business card | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Insurance solutions | |
Getting property or health insurance for my business | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”) |
Managing / changing my business insurance plan | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”) |
New customer / e-Banking / Other | |
New customer / Starting to bank with Alpha Bank | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Landline bill for the company |
e-Banking | |
Signing up to e-Banking | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Active email address |
Unlocking / Re-issuing credentials | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Safe deposit boxes | |
Opening a new safe deposit box | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Managing your safe deposit box | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) |
Certificates / Information about my products | |
Certificates / Information about my products | 1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business |
Category | Supporting Documents |
---|---|
Updating your details at Alpha Bank | |
Proof of identity |
If you are an EU citizen Uniformed services ID card If you are an EU citizen If you are a non-EU citizen |
Customer income details and tax number | Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return) |
Proof of address | Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet) |
Proof of occupation and business address | Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals) |
Proof of phone number | Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider |
Legal documents for company | If you need to renew your company’ legal documents or if you are a new customer, find out the relevant legal documentation: https://www.alpha.gr/el/epixeiriseis/myalpha/ergaleia/odigos-nomimopoiisis-ekprosopisis/ |
Financial Solutions | |
New financing Development programmes / Recovery and Resilience Facility (RRF) | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Managing / Changing business financing | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Letters of Guarantee | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
International Trade (Imports / Exports) | 1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Assigned loans | For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr. |
Accounts | |
Opening a new account for the company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Landline bill for the company registered offices |
Managing / changing the company account or legal documents | 1. Proof of identity 2. Legal documents for Société Anonyme / General Partnership / Limited Liability Company / Private Company / Limited Partnership 3. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Requesting a cheque book | Proof of identity |
Payroll services | Proof of identity |
POS/e-COMMERCE | |
Entering a new POS or e-Commerce contract | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices |
Managing / Changing a POS or e-Commerce contract | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Cards | |
Issuing a new credit card for a company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category |
Issuing a new debit /deposit card for a company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Managing / Changing company card | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Insurance solutions | |
Getting property or health insurance for a company | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Managing / Changing company insurance plans | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
New customer / e-Banking / Other | |
New customer / Starting to bank with Alpha Bank | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices |
e-Banking | |
Signing up to e-Banking | |
Unlocking / Re-issuing credentials | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Safe deposit boxes | |
Opening a new safe deposit box |
1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Special act for renting and using a safe deposit box, if one has not been submitted |
Managing your safe deposit box | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |
Certificates / Information about products | |
Certificates / Information about products | 1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) |