Category		Supporting Documents
Updating your details at Alpha Bank
Proof of identity		If you are a Greek citizen ID card Current passport (along with an additional document showing father’s name) Uniformed services ID card If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) If you are a non-EU citizen Current passport (along with an additional document showing father’s name and your residence permit) Special Expatriate Identity Card
Customer income details and tax number		Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return)
Proof of address		Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet)
Proof of occupation and business address		Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) Recent certificate from employer Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals) Student ID card or certificate of studies (for university students) Current unemployment card from the Labour Employment Office (OAED) (for unemployed persons)
Proof of phone number		Recent bill from landline/mobile phone service provider (documents in the name of a 1st or 2nd degree relative will be accepted)
Accounts
Opening a payroll / current account		1. Proof of identity 2. Updating the details of all joint account holders at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Physical presence of all joint account holders
Opening a savings account		1. Proof of identity 2. Updating the details of all joint account holders at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Physical presence of all joint account holders
Adding a joint account holder		1. Proof of identity 2. Updating the details of all joint account holders at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Physical presence of all joint account holders
Managing/ changing my account		The following supporting documents are required (sample list): 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) In the case of a Standing Order, a copy of the bill to be paid by standing order is also required.
Cards
Issuing a new credit card		1. Proof of identity 2. Income tax clearance certificate 3. Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) 4. Recent E3 form (for freelance professionals) 5. Landline or mobile phone bill
Issuing a new debit card		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Managing/ changing my card		The “Managing/ changing my card” section includes: Replacing your card, Changing the credit card limits, Changing details, Challenging/Investigating card transactions, Connecting/Disconnecting accounts. The following supporting documents are required (sample list): 1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Re-issuing the card PIN		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Ρύθμιση οφειλής της κάρτας μου / υπογραφή σύμβασης		For credit card debt settlement or information about assigned cards, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr.
Loans
Taking out a consumer loan		1. Proof of identity 2. Income tax clearance certificate (last 2 years) 3. Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) 4. ENFIA (unified property tax) clearance certificate 5. Recent landline or mobile phone bill
Taking out a mortgage loan		To receive loan pre-approval, the following are required: 1. Proof of identity 2. Income tax clearance certificate (last 2 years) 3. Recent copy of monthly payslip / pension slip (for salaried employees/pensioners) 4. ENFIA (unified property tax) clearance certificate 5. Recent landline or mobile phone bill For the legal and technical due diligence, special documents are required in each case
Managing / changing my loan		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Settling debt / Contract signing		For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr.
Insurance
Getting home, health or car insurance		1. Proof of identity Depending on the policy, special documents may be required; e.g. driver’s licence and car registration for car insurance
Managing / changing my insurance		Proof of identity
Investments / Pension plans / Time deposits
Pension or investment plans		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Mutual funds		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Time deposits		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
e-Banking / Safe deposit boxes / Other
Signing up to e-Banking		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Active email address
Unlocking / Re-issuing credentials		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Safe deposit boxes
Opening a new safe deposit box		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Managing your safe deposit box		1. Proof of identity 2. Updating your details at Alpha Bank (see list of required supporting documents in section “Updating your details at Alpha Bank”)

Category	Supporting Documents
Updating your details at Alpha Bank
Proof of identity	If you are a Greek citizen ID card Current passport (along with an additional document showing father’s name) Uniformed services ID card If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) If you are a non-EU citizen Current passport (along with an additional document showing father’s name and your residence permit) Special Expatriate Identity Card
Customer income details and tax number	Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return)
Proof of address	Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet)
Proof of occupation and business address	Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals)
Proof of phone number	Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider
Financial Solutions
New financing / Development programmes / Recovery and Resilience Facility (RRF)	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Managing / changing my business financing	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Letters of Guarantee	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
International Trade (Imports / Exports)	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Assigned loans	For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr.
Accounts
Opening a business account	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Financial information for the last 3 years 5. Landline bill for the registered offices
Managing / changing my business account	Proof of identity
Requesting a cheque book	Proof of identity
Payroll services	Proof of identity
POS / e-COMMERCE
Entering a new POS or e-Commerce contract	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years 4. Landline bill for the company
Managing / Changing a POS or e-Commerce contract	Proof of identity
Cards
Issuing a new credit card for my business	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Issuing a new debit /deposit card for my business	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Managing / changing my business card	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Insurance solutions
Getting property or health insurance for my business	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”)
Managing / changing my business insurance plan	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”)
New customer / e-Banking / Other
New customer / Starting to bank with Alpha Bank	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Landline bill for the company
e-Banking
Signing up to e-Banking	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Active email address
Unlocking / Re-issuing credentials	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Safe deposit boxes
Opening a new safe deposit box	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Managing your safe deposit box	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Certificates / Information about my products
Certificates / Information about my products	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business

Category	Supporting Documents
Updating your details at Alpha Bank
Proof of identity	If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) Uniformed services ID card If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) If you are a non-EU citizen Current passport (along with an additional document showing father’s name and your residence permit) Special Expatriate Identity Card
Customer income details and tax number	Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return)
Proof of address	Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet)
Proof of occupation and business address	Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals)
Proof of phone number	Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider
Legal documents for company	If you need to renew your company’ legal documents or if you are a new customer, find out the relevant legal documentation: https://www.alpha.gr/el/epixeiriseis/myalpha/ergaleia/odigos-nomimopoiisis-ekprosopisis/
Financial Solutions
New financing Development programmes / Recovery and Resilience Facility (RRF)	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Managing / Changing business financing	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Letters of Guarantee	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
International Trade (Imports / Exports)	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Assigned loans	For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr.
Accounts
Opening a new account for the company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Landline bill for the company registered offices
Managing / changing the company account or legal documents	1. Proof of identity 2. Legal documents for Société Anonyme / General Partnership / Limited Liability Company / Private Company / Limited Partnership 3. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Requesting a cheque book	Proof of identity
Payroll services	Proof of identity
POS/e-COMMERCE
Entering a new POS or e-Commerce contract	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices
Managing / Changing a POS or e-Commerce contract	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Cards
Issuing a new credit card for a company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Issuing a new debit /deposit card for a company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Managing / Changing company card	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Insurance solutions
Getting property or health insurance for a company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Managing / Changing company insurance plans	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
New customer / e-Banking / Other
New customer / Starting to bank with Alpha Bank	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices
e-Banking
Signing up to e-Banking
Unlocking / Re-issuing credentials	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Safe deposit boxes
Opening a new safe deposit box	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Special act for renting and using a safe deposit box, if one has not been submitted
Managing your safe deposit box	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Certificates / Information about products
Certificates / Information about products	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)

Supporting documents for transactions at Alpha Bank branches