Category		Supporting Documents
Accounts
New payroll / current account		For your appointment, you will need: Proof of ID If you want to open a joint account: Come to your appointment at the branch along with all the account holders. Ask all the account holders to update their details at Alpha Bank before the appointment. Before the appointment, if you currently bank with us: Make sure your details at Alpha Bank are up to date.
New savings account		For your appointment, you will need: Proof of ID If you want to open a joint account: Come to your appointment at the branch along with all the account holders. Ask all the account holders to update their details at Alpha Bank before the appointment. Before the appointment, if you currently bank with us: Make sure your details at Alpha Bank are up to date.
Adding a joint account holder		For your appointment, you will need: Proof of ID The joint account holders need to: Come with you to the appointment at the branch. Update their details at Alpha Bank before the appointment. Before the appointment: Make sure your details at Alpha Bank are up to date.
Managing existing account		Manage existing account This is where you can: Activate alerts for transactions and other activity of your account. Activate online statements. Change the delivery address of the account statements you receive in hard copy. Request the receipt of a transaction on your account. Dispute or request the investigation of a transaction. Close an account. For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Create / Change a standing order		For your appointment, you will need: Proof of ID Copy of the bill you want to pay with standing order Before the appointment: Make sure your details at Alpha Bank are up to date.
Activate a dormant account		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Cards
New credit card		For your appointment, you will need: Proof of ID Income tax clearance certificate (latest) Monthly payslip – for salaried employees (recent) Pension slip – for pensioners (recent) E3 form – for freelance professionals (recent) Landline or mobile phone bill, in your name or of a 1st or 2nd degree relative (recent) Before the appointment, if you currently bank with us: Make sure your details at Alpha Bank are up to date.
New debit card		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
New prepaid card		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Managing existing card		Manage existing card This is where you can: Request your card to be replaced. Change your cash withdrawal limit or credit limit. Activate alerts for transactions and other activity on your card. Activate online statements. Change the delivery address of the card statements you receive in hard copy. Dispute or request the investigation of a transaction. Connect or disconnect an account with your card. For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Re-issue card PIN		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Sign contract for card debt settlement		Sign contract for card debt settlement If your want to settle a card debt or get updated on an assigned card: Call +302130886600 or +302108807907 Send an email to customerservice@cepal.gr For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Loans
New consumer loan		For your appointment, you will need: Proof of ID Income tax clearance certificate (latest) Monthly payslip – for salaried employees (recent) Pension slip – for pensioners (recent) ENFIA (unified property tax) clearance certificate Landline or mobile phone bill, in your name or of a 1st or 2nd degree relative (recent) Before the appointment, if you currently bank with us: Make sure your details at Alpha Bank are up to date.
New mortgage loan		For the loan pre-approval, you will need at your appointment: Proof of ID Income tax clearance certificate (latest) Monthly payslip – for salaried employees (recent) Pension slip – for pensioners (recent) ENFIA (unified property tax) clearance certificate Landline or mobile phone bill, in your name or of a 1st or 2nd degree relative (recent) Before the appointment, if you currently bank with us: Make sure your details at Alpha Bank are up to date. For the legal and technical due diligence of the property: We will let you know later on what other documents you will need.
Managing existing loan		Manage existing loan This is where you can: Change your loan’s interest rate. Make an early loan repayment. Activate alerts for transactions and other activity on your loan. Activate online statements. Change the delivery address of the loan statements you receive in hard copy. For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Sign contract for loan debt settlement		Sign contract for card debt settlement If your want to settle a card debt or get updated on an assigned card: Call +302130886600 or +302108807907 Send an email to customerservice@cepal.gr For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Insurance
New home or health insurance		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
New car insurance		For your appointment, you will need: Proof of ID Driver’s licence Car registration Before the appointment, if you currently bank with us: Make sure your details at Alpha Bank are up to date.
Cancel existing insurance		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Investments / Pension plans / Time deposits
Pension or investment plans		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Mutual funds		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Time deposits		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
e-Banking
Signing up to e-Banking		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Unlocking / Re-issuing credentials		For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.
Other banking services
Details update		You only need 1 supporting documents from each category. Find the one that applies to you. For your identification: ID card (hard copy or digital through Gov Wallet) Current passport, along with a document showing father’s name and a residence permit for non-EU citizens Uniformed services ID card EU member state ID card Special Expatriate Identity Card – for non-EU citizens For your financial details: Income tax clearance certificate (latest) Income tax return – if there is no clearance certificate Tax number issuance certificate – when there is no obligation to file an income tax return For your home address: Income tax clearance certificate (latest) Electricity, landline or natural gas bill (recent) Tax number issuance certificate Registration details from Taxisnet Tenancy agreement For your work details: Monthly payslip – for salaried employees (recent) Pension slip – for pensioners (recent) Certificate from employer Company tax register details from Taxisnet E3 form – for freelance professionals (recent) Student ID card or certificate of studies – for university students Current unemployment card from the Labour Employment Office (OAED) – for unemployed persons For your phone number: Landline or mobile phone bill, in your name or of a 1st or 2nd degree relative (recent)
Safe deposit boxes		Safe deposit boxes This is where you can: Open a new safe deposit box. Manage an existing safe deposit box, such as by adding a joint owner. Visit your safe deposit box. View the branches with safe deposit boxes. For your appointment, you will need: Proof of ID Before the appointment: Make sure your details at Alpha Bank are up to date.

Category	Supporting Documents
Updating your details at Alpha Bank
Proof of identity	If you are a Greek citizen ID card Current passport (along with an additional document showing father’s name) Uniformed services ID card If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) If you are a non-EU citizen Current passport (along with an additional document showing father’s name and your residence permit) Special Expatriate Identity Card
Customer income details and tax number	Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return)
Proof of address	Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet)
Proof of occupation and business address	Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals)
Proof of phone number	Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider
Financial Solutions
New financing / Development programmes / Recovery and Resilience Facility (RRF)	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Managing / changing my business financing	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Letters of Guarantee	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
International Trade (Imports / Exports)	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Assigned loans	For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr.
Accounts
Opening a business account	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Financial information for the last 3 years 5. Landline bill for the registered offices
Managing / changing my business account	Proof of identity
Requesting a cheque book	Proof of identity
Payroll services	Proof of identity
POS / e-COMMERCE
Entering a new POS or e-Commerce contract	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years 4. Landline bill for the company
Managing / Changing a POS or e-Commerce contract	Proof of identity
Cards
Issuing a new credit card for my business	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Financial information for the last 3 years
Issuing a new debit /deposit card for my business	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Managing / changing my business card	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Insurance solutions
Getting property or health insurance for my business	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”)
Managing / changing my business insurance plan	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your verification details at Alpha Bank”)
New customer / e-Banking / Other
New customer / Starting to bank with Alpha Bank	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Landline bill for the company
e-Banking
Signing up to e-Banking	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business 4. Active email address
Unlocking / Re-issuing credentials	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Safe deposit boxes
Opening a new safe deposit box	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Managing your safe deposit box	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”)
Certificates / Information about my products
Certificates / Information about my products	1. Proof of identity 2. Updating your verification details at Alpha Bank (see list of required supporting documents in section “Updating your Details at Alpha Bank”) 3. Commencement of business

Category	Supporting Documents
Updating your details at Alpha Bank
Proof of identity	If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) Uniformed services ID card If you are an EU citizen EU member-state ID card Current passport (along with an additional document showing father’s name) If you are a non-EU citizen Current passport (along with an additional document showing father’s name and your residence permit) Special Expatriate Identity Card
Customer income details and tax number	Income tax clearance certificate Income tax return (when a tax clearance certificate cannot be submitted) Recent tax number issuance certificate (when there is no obligation to file an income tax return)
Proof of address	Income tax clearance certificate Recent utility bill (electricity, landline, natural gas) Recent tax number issuance certificate Recent printout of tax register details (Taxisnet) Printout of rental agreement (Taxisnet)
Proof of occupation and business address	Recent printout of company tax register details (Taxisnet) Recent Ε3 form (for freelance professionals)
Proof of phone number	Recent bill from landline/mobile phone service provider (documents in the name of the representative or a 1st or 2nd degree relative will be accepted) Recent bill from the company’s landline service provider
Legal documents for company	If you need to renew your company’ legal documents or if you are a new customer, find out the relevant legal documentation: https://www.alpha.gr/el/epixeiriseis/myalpha/ergaleia/odigos-nomimopoiisis-ekprosopisis/
Financial Solutions
New financing Development programmes / Recovery and Resilience Facility (RRF)	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Managing / Changing business financing	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Letters of Guarantee	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
International Trade (Imports / Exports)	1. Proof of identity 2. Updated details of representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Assigned loans	For debt settlement or information about assigned loans, call on +302130886600 and +302108807907 or send an email to customerservice@cepal.gr.
Accounts
Opening a new account for the company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Landline bill for the company registered offices
Managing / changing the company account or legal documents	1. Proof of identity 2. Legal documents for Société Anonyme / General Partnership / Limited Liability Company / Private Company / Limited Partnership 3. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Requesting a cheque book	Proof of identity
Payroll services	Proof of identity
POS/e-COMMERCE
Entering a new POS or e-Commerce contract	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices
Managing / Changing a POS or e-Commerce contract	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Cards
Issuing a new credit card for a company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category
Issuing a new debit /deposit card for a company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Managing / Changing company card	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Insurance solutions
Getting property or health insurance for a company	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Managing / Changing company insurance plans	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
New customer / e-Banking / Other
New customer / Starting to bank with Alpha Bank	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Financial information for the last 3 years, depending on the accounting book category 4. Landline bill for the company registered offices
e-Banking
Signing up to e-Banking
Unlocking / Re-issuing credentials	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Safe deposit boxes
Opening a new safe deposit box	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”) 3. Special act for renting and using a safe deposit box, if one has not been submitted
Managing your safe deposit box	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)
Certificates / Information about products
Certificates / Information about products	1. Proof of identity 2. Updated details of the representatives (see list of required supporting documents in section “Updating your details at Alpha Bank”)

Supporting documents for transactions at Alpha Bank branches