Branch Network

FAQs

What credentials do I need for e-Banking?

There are 2 different types of credentials:

Username

This is the Username you need to sign in:

  • If you sign up online, you create it yourself.
  • If you sign up at a branch, you provide one for you. However, you can change your Username through myAlpha Web or myAlpha Mobile: Settings > Security settings > Change Username.

In both cases, the 15-digit Username created for each user remains valid. You can find it in the Profile section on myAlpha Web or myAlpha Mobile.

If you have forgotten your Username, you can easily recover it.

Password

This is the Password you need to sign in:

  • If you sign up online, you create it yourself.
  • If your sign up at a branch, you will receive an email containing a series of numbers, and a separate SMS informing you which places in the series correspond to your Password digits. You need to combine the information from the 2 messages to create the Password. In this case, you will need to change it as soon as you log in for the first time.

If you forget your Password, you can easily recover it.

What products can I get online through Alpha Bank’s e-Banking?

You can navigate to the New products section on myAlpha Web to get online:

  • Alpha Smart Save account and Payroll/Pension account.
  • myAlpha Quick Loan consumer loan.
  • Cheque book.
  • myAlpha Benefit transaction package.
  • Alpha Bank Enter Visa/Bonus Visa, Alpha Bank Enter Mastercard/Bonus Mastercard, Aegean Bonus Visa debit cards.
  • Alpha Bank Prepaid Mastercard and bleep Smile Visa prepaid cards.
  • Alpha Bank Bonus Mastercard/Bonus Visa, Aegean Bonus Visa, and Affinity Mastercard credit cards.
  • Alpha Online Time Deposit and Alpha Online Time Deposit with Bonus.
  • ALPHA Credit Protection and ALPHA Credit Protection Plus credit card repayment insurance plans.

You can also use myAlpha Mobile on your smartphone to apply for:

  • Payroll or Pension account
  • myAlpha Benefit transaction package.
  • myAlpha Quick Loan consumer loan.
  • Alpha Bank Enter Visa/Bonus Visa, Alpha Bank Enter Mastercard/Bonus Mastercard, Aegean Bonus Visa debit cards.
  • Alpha Bank Bonus Mastercard/Bonus Visa, Aegean Bonus Visa, and Affinity Mastercard credit cards.
  • myAlpha Vibe

View all the FAQs about online products.

What does it cost to sign up to e-Banking?

There is no cost if you sign up online.

However, signing up at any Alpha Bank branch incurs a fee of €8. This is a one-off fee.

Can I open my first Alpha Bank account online?

Yes. You only need a few minutes and 2 supporting documents to open your first account through your mobile phone, daily from 07:30 to 23:30. You do not need to visit a branch.

  1.  Download and install the myAlpha Mobile app.
  2. Take photos of your face and your ID card or passport. Start a video call with an Alpha Bank employee.
  3. Take a photo of your income tax clearance certificate or upload it.
  4. Accept the Terms and Conditions for banking with us.

When you open a new account, you automatically get:

  • A debit card for purchases and cash withdrawals.
  • e-Banking credentials to manage your account online.

If you have any problem during the process, call us on +302103260000 or visit any Alpha Bank branch.